Fleet Dispatcher
Midas, Southfield, MI, United States
Fleet Dispatcher
As a Dispatcher, you'll play a crucial role in coordinating and managing service calls for our technicians. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You'll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.
Qualifications:
Excellent written and verbal communication
Call center environment experience, past experience dispatching calls
Work in a fast-paced environment
Willingness and ability to work irregular hours, weekends and/or holidays.
Benefits & Perks:
Hourly Wage + Bonus
Career Advancement
Health Insurance; Dental/Vision
2 Weeks paid vacation
Holiday Pay
Expense Reimbursement
Compensation: $17.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
As a Dispatcher, you'll play a crucial role in coordinating and managing service calls for our technicians. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You'll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.
Qualifications:
Excellent written and verbal communication
Call center environment experience, past experience dispatching calls
Work in a fast-paced environment
Willingness and ability to work irregular hours, weekends and/or holidays.
Benefits & Perks:
Hourly Wage + Bonus
Career Advancement
Health Insurance; Dental/Vision
2 Weeks paid vacation
Holiday Pay
Expense Reimbursement
Compensation: $17.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.