Fleet Dispatcher
Midas, Livonia, MI, United States
Fleet Dispatcher
As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location.
In this role, you will also have the opportunity to:
Monitor dispatched calls and take action to resolve and correct service or other potential problems
Handle driver/customer escalations in accordance with established procedures
Provide explanations to customers and reports/document service issues
Close service requests using company electronic dispatching system
Accept payment from members/customers, when necessary
Reconcile and resolve rudimentary payment issues and maintain related records and files
Maintain inventory of tow truck/service vehicle supplies, vehicle maintenance/repair records, and requisition replacement tools and/or equipment, when required
Ensure proper maintenance of tow trucks, service vehicles and equipment
Assist coworkers and less-tenured dispatchers, as necessary
Qualifications:
Excellent written and verbal communication
Call center environment experience, past experience dispatching calls
Positive attitude and willingness to succeed
Work in a fast-paced environment
MUST be a team-player
Excellent problem-solving skills
Willingness and ability to work irregular hours, weekends and/or holidays.
Customer service experience
Knowledge of policies and procedures (service benefits) relative to emergency road service
Benefits & Perks:
Hourly wage + bonus
Career advancement
Health insurance; dental/vision
2 weeks paid vacation
Holiday pay
Expense reimbursement
Compensation: $17.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join Our Winning Team
Midas is a family-owned automotive repair & tire retailer. We also provide roadside assistance throughout the Metro Detroit Area. Our mission is to provide quality service while delivering a unique customer experience and exceeding expectations. We are one of the fastest growing companies in the area, and have extensive career opportunities. Come join our family and help develop your career path.
As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location.
In this role, you will also have the opportunity to:
Monitor dispatched calls and take action to resolve and correct service or other potential problems
Handle driver/customer escalations in accordance with established procedures
Provide explanations to customers and reports/document service issues
Close service requests using company electronic dispatching system
Accept payment from members/customers, when necessary
Reconcile and resolve rudimentary payment issues and maintain related records and files
Maintain inventory of tow truck/service vehicle supplies, vehicle maintenance/repair records, and requisition replacement tools and/or equipment, when required
Ensure proper maintenance of tow trucks, service vehicles and equipment
Assist coworkers and less-tenured dispatchers, as necessary
Qualifications:
Excellent written and verbal communication
Call center environment experience, past experience dispatching calls
Positive attitude and willingness to succeed
Work in a fast-paced environment
MUST be a team-player
Excellent problem-solving skills
Willingness and ability to work irregular hours, weekends and/or holidays.
Customer service experience
Knowledge of policies and procedures (service benefits) relative to emergency road service
Benefits & Perks:
Hourly wage + bonus
Career advancement
Health insurance; dental/vision
2 weeks paid vacation
Holiday pay
Expense reimbursement
Compensation: $17.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join Our Winning Team
Midas is a family-owned automotive repair & tire retailer. We also provide roadside assistance throughout the Metro Detroit Area. Our mission is to provide quality service while delivering a unique customer experience and exceeding expectations. We are one of the fastest growing companies in the area, and have extensive career opportunities. Come join our family and help develop your career path.