CONSUMER SERVICES ANALYST-EOG - 31000141
Florida Jobs, Tallahassee, FL, United States
Consumer Services Analyst-Eog
The primary responsibility of this position is to provide information and access to benefits and services to those who contact the Governor's office by phone. It is a responsible, professional position and requires extensive knowledge regarding the operations of state agencies and the major goals and policies adopted by the Governor.
Duties and Responsibilities
80% Answer calls received daily with emphasis on providing quality customer service, information, access to benefits, and assistance to constituents experiencing problems with an agency of state government, and other concerns or requests.
5% Collaborate with other phone analysts and correspondence analysts to provide simplified access to services and expedite the delivery of information and benefits
5% Participate in team meetings and provide verbal and written reports
5% Keep abreast of current events as they relate to government services, laws, executive orders, press releases/conferences, and other actions of the Governor or state agencies
5% Perform other duties as assigned
Knowledge, skills and abilities, including utilization of equipment, required for the position: Must be able to operate a computer with multiple open screens and talk on phone simultaneously. Proficient in Microsoft Office Suite. Bilingual in Spanish/English a plus.
Minimum Qualifications: Must have high school diploma or equivalent, and 1 year of customer service experience. Additional education may be substituted for experience. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location: Tallahassee, FL, US, 32399
The primary responsibility of this position is to provide information and access to benefits and services to those who contact the Governor's office by phone. It is a responsible, professional position and requires extensive knowledge regarding the operations of state agencies and the major goals and policies adopted by the Governor.
Duties and Responsibilities
80% Answer calls received daily with emphasis on providing quality customer service, information, access to benefits, and assistance to constituents experiencing problems with an agency of state government, and other concerns or requests.
5% Collaborate with other phone analysts and correspondence analysts to provide simplified access to services and expedite the delivery of information and benefits
5% Participate in team meetings and provide verbal and written reports
5% Keep abreast of current events as they relate to government services, laws, executive orders, press releases/conferences, and other actions of the Governor or state agencies
5% Perform other duties as assigned
Knowledge, skills and abilities, including utilization of equipment, required for the position: Must be able to operate a computer with multiple open screens and talk on phone simultaneously. Proficient in Microsoft Office Suite. Bilingual in Spanish/English a plus.
Minimum Qualifications: Must have high school diploma or equivalent, and 1 year of customer service experience. Additional education may be substituted for experience. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location: Tallahassee, FL, US, 32399