Customer Service Representative Senior
Jefferson County, Golden, CO, United States
Customer Service Representative Senior
The Customer Service Representative Senior is responsible for assisting customers with more complex inquiries and providing a high level of customer service to visitors and Department and Division staff.
Follow established procedures to provide answers and/or handle customer needs, issues, and concerns as appropriate.
Establish and maintain records. Compose and send correspondence as needed. Resolve issues that have been elevated from other personnel.
Duties may also include a wide variety of general office support and receptionist duties such as: answering telephones, providing information, documenting calls, performing data entry, receiving and responding to inquiries, assisting internal and external contacts, resolving problems or referring inquiries to the appropriate personnel, and compiling reports.
This position is expected to be proficient in all policies and procedures related to the job and to train less experienced workers.
SCHEDULE:
This full-time position operates on a four-day work week (Monday-Thursday). This position is required in-office.
COMPENSATION:
Hiring Range: $22.00 - $26.00 USD Hourly
Compensation will be determined based on education, experience and skills.
BENEFITS:
Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires; retirement matching; wellness programs; tuition reimbursement, and more.
Assist customers by phone, e-mail and in person. Provide information based on advanced knowledge of Department and Division programs, activities, and policies. Determine urgency, priority, and action necessary to serve customer. Route messages and/or referrals to other Department and Division personnel as necessary. Responsible for follow-up with customer until matter is resolved or handed off to someone else. Resolve issues which have been elevated from other personnel.
Utilize computerized data entry equipment and various word processing, database and/or file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary. Retrieve information from systems upon request, performs research, and compile and review information to create reports for distribution.
Train other staff and volunteers in work duties and department policies and procedures.
Process paperwork, assuming responsibility for correctness of spelling, punctuation, grammar, format, and accuracy of information. Establish and maintain a variety of tangible files, filing and retrieving information as requested or otherwise necessary. Provide general administrative and clerical support for Department and Division staff.
Sort and open incoming mail, route and distribute as appropriate.
Perform opening and closing procedures to prepare for customers and ensure work area is secured and organized at close of business.
Other duties and responsibilities as assigned.
QUALIFICATIONS:
Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click "apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimum Qualifications:
Experience: 1 year of work-related experience.
Education: High School Diploma, GED or equivalent certificate
*Note: An equivalent combination of education and experience is acceptable.
Preferred knowledge, skills and abilities:
Two or more years related experience
Advanced verbal and written communication skills
Independent critical thinking
Ability to work well with diverse personalities
High attention to detail
Ability to discuss and work with sensitive information
Additional Job Information:
A valid Colorado driver's license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer.
Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references for all positions.
Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us. This contact is for accommodation requests only and cannot provide application status updates.
APPLICATION:
Qualified applicants are encouraged to apply.
All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities.
A resume and cover letter submitted with your application is encouraged but will not substitute for the information requested on the application.
Current Jefferson County employees must apply through their employee profile in Workday.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal.
For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs
Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or CareerTalent@Jeffco.us
The Customer Service Representative Senior is responsible for assisting customers with more complex inquiries and providing a high level of customer service to visitors and Department and Division staff.
Follow established procedures to provide answers and/or handle customer needs, issues, and concerns as appropriate.
Establish and maintain records. Compose and send correspondence as needed. Resolve issues that have been elevated from other personnel.
Duties may also include a wide variety of general office support and receptionist duties such as: answering telephones, providing information, documenting calls, performing data entry, receiving and responding to inquiries, assisting internal and external contacts, resolving problems or referring inquiries to the appropriate personnel, and compiling reports.
This position is expected to be proficient in all policies and procedures related to the job and to train less experienced workers.
SCHEDULE:
This full-time position operates on a four-day work week (Monday-Thursday). This position is required in-office.
COMPENSATION:
Hiring Range: $22.00 - $26.00 USD Hourly
Compensation will be determined based on education, experience and skills.
BENEFITS:
Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires; retirement matching; wellness programs; tuition reimbursement, and more.
Assist customers by phone, e-mail and in person. Provide information based on advanced knowledge of Department and Division programs, activities, and policies. Determine urgency, priority, and action necessary to serve customer. Route messages and/or referrals to other Department and Division personnel as necessary. Responsible for follow-up with customer until matter is resolved or handed off to someone else. Resolve issues which have been elevated from other personnel.
Utilize computerized data entry equipment and various word processing, database and/or file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary. Retrieve information from systems upon request, performs research, and compile and review information to create reports for distribution.
Train other staff and volunteers in work duties and department policies and procedures.
Process paperwork, assuming responsibility for correctness of spelling, punctuation, grammar, format, and accuracy of information. Establish and maintain a variety of tangible files, filing and retrieving information as requested or otherwise necessary. Provide general administrative and clerical support for Department and Division staff.
Sort and open incoming mail, route and distribute as appropriate.
Perform opening and closing procedures to prepare for customers and ensure work area is secured and organized at close of business.
Other duties and responsibilities as assigned.
QUALIFICATIONS:
Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click "apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimum Qualifications:
Experience: 1 year of work-related experience.
Education: High School Diploma, GED or equivalent certificate
*Note: An equivalent combination of education and experience is acceptable.
Preferred knowledge, skills and abilities:
Two or more years related experience
Advanced verbal and written communication skills
Independent critical thinking
Ability to work well with diverse personalities
High attention to detail
Ability to discuss and work with sensitive information
Additional Job Information:
A valid Colorado driver's license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer.
Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references for all positions.
Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us. This contact is for accommodation requests only and cannot provide application status updates.
APPLICATION:
Qualified applicants are encouraged to apply.
All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities.
A resume and cover letter submitted with your application is encouraged but will not substitute for the information requested on the application.
Current Jefferson County employees must apply through their employee profile in Workday.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal.
For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs
Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or CareerTalent@Jeffco.us