Front Desk Supervisor
Crescent, Syracuse, NY, United States
Front Desk Supervisor
We are looking for our next great team member to join us as a Front Desk Supervisor in our Front Desk department. We are committed to providing you with:
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Additional hotel discounts with Marriott International brand hotels
Free Parking
Free Meal during your shift
Quarterly employee appreciation events to celebrate all your hard work!
Marriott Syracuse Downtown seeks Front Desk Supervisor to assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality serve and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
Here is what you will be doing each day as a Front Desk Supervisor:
Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.
Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Does this sound like you? You have at least one year of experience in Front Office/Front Desk/Rooms operations in a supervisory role. You have thorough knowledge of Front Office/Front Desk/Rooms operations. You have a real passion for the hospitality industry and for ensuring that our guests have a memorable experience at our hotel during their stay. As a Front Office Supervisor, you will be an inspiring leader and a role model for your team and always provide support and guidance to them. You are willing to "pitch-in" and help co-workers with their job duties and be a team player.
Hotel experience required
Marriott brand experience for this position is a plus
Excellent written, verbal and organizational skills required
Computer literacy and financial management a must
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
We are looking for our next great team member to join us as a Front Desk Supervisor in our Front Desk department. We are committed to providing you with:
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Additional hotel discounts with Marriott International brand hotels
Free Parking
Free Meal during your shift
Quarterly employee appreciation events to celebrate all your hard work!
Marriott Syracuse Downtown seeks Front Desk Supervisor to assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality serve and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
Here is what you will be doing each day as a Front Desk Supervisor:
Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.
Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Does this sound like you? You have at least one year of experience in Front Office/Front Desk/Rooms operations in a supervisory role. You have thorough knowledge of Front Office/Front Desk/Rooms operations. You have a real passion for the hospitality industry and for ensuring that our guests have a memorable experience at our hotel during their stay. As a Front Office Supervisor, you will be an inspiring leader and a role model for your team and always provide support and guidance to them. You are willing to "pitch-in" and help co-workers with their job duties and be a team player.
Hotel experience required
Marriott brand experience for this position is a plus
Excellent written, verbal and organizational skills required
Computer literacy and financial management a must
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.