Community Ambassador - Chicago
Compass Group, Chicago, IL, United States
Community Ambassador
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
R app ort invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Be coming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.
Job Summary
The Community Ambassador creates a warm, welcoming, and professional environment for all clients, executives, and staff. This role serves as the primary reception contact for the office and C-suite, while ensuring all public areas are maintained to the highest standard.
Key Responsibilities
Provide high-level customer support as the main point of contact for employees, visitors, and executives
Greet guests professionally, ensuring a welcoming and polished experience
Maintain cleanliness, organization, and overall presentation across all office spaces including lobby, conference rooms, kitchen, and work areas
Restock office, kitchen, and pantry supplies; maintain clean and functional kitchen areas
Set up, reset, and arrange conference rooms for meetings, including furniture movement up to 50 lbs
Monitor and address maintenance needs, coordinating repairs and equipment servicing as needed
Provide basic support for office technology and equipment
Coordinate with vendors (catering, AV, etc.) to ensure seamless service delivery
Respond to inquiries, anticipate needs, and communicate effectively with team members and departments
Maintain awareness of daily operations and share relevant updates with the team
Follow all security, safety, and compliance procedures
Conduct opening and closing walkthroughs as needed
Provide general administrative support and complete additional duties as assigned
Preferred Qualifications
Strong hospitality mindset with commitment to delivering Platinum Service Standard
Ability to multitask, prioritize, and work effectively in a fast-paced, public-facing environment
Excellent communication and interpersonal skills
Basic computer proficiency and familiarity with office technology
Reliable, punctual, and highly detail-oriented
Strong sense of ownership, professionalism, and confidentiality
2 to 3 years of experience in client service, hospitality, housekeeping, porter, or similar corporate environment
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), paid parental leave, personal leave.
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
R app ort invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Be coming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.
Job Summary
The Community Ambassador creates a warm, welcoming, and professional environment for all clients, executives, and staff. This role serves as the primary reception contact for the office and C-suite, while ensuring all public areas are maintained to the highest standard.
Key Responsibilities
Provide high-level customer support as the main point of contact for employees, visitors, and executives
Greet guests professionally, ensuring a welcoming and polished experience
Maintain cleanliness, organization, and overall presentation across all office spaces including lobby, conference rooms, kitchen, and work areas
Restock office, kitchen, and pantry supplies; maintain clean and functional kitchen areas
Set up, reset, and arrange conference rooms for meetings, including furniture movement up to 50 lbs
Monitor and address maintenance needs, coordinating repairs and equipment servicing as needed
Provide basic support for office technology and equipment
Coordinate with vendors (catering, AV, etc.) to ensure seamless service delivery
Respond to inquiries, anticipate needs, and communicate effectively with team members and departments
Maintain awareness of daily operations and share relevant updates with the team
Follow all security, safety, and compliance procedures
Conduct opening and closing walkthroughs as needed
Provide general administrative support and complete additional duties as assigned
Preferred Qualifications
Strong hospitality mindset with commitment to delivering Platinum Service Standard
Ability to multitask, prioritize, and work effectively in a fast-paced, public-facing environment
Excellent communication and interpersonal skills
Basic computer proficiency and familiarity with office technology
Reliable, punctual, and highly detail-oriented
Strong sense of ownership, professionalism, and confidentiality
2 to 3 years of experience in client service, hospitality, housekeeping, porter, or similar corporate environment
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), paid parental leave, personal leave.