Front Desk Administrator (Mayor's Office)
City of Detroit, MI, Detroit, MI, United States
Salary:
$43,876.00 - $65,752.00 Annually
Location :
Coleman A Young Municipal Center, MI
Job Type:
Appointed (Other)
Job Number:
20254932007MAYORbb
Department:
Mayor's Office
Opening Date:
04/27/2026
Closing Date:
5/11/2026 11:59 PM Eastern
Bargaining Unit:
0500
Description
FRONT DESK ADMINISTRATOR
Serve as the first point of contact for the Mayor's Office. This role greets visitors, answers and triages constituent calls, routes inquiries to the appropriate departments for resolution, and documents all interactions to ensure clear outcomes and follow-up. The position provides essential executive support to Mayor's Office operations, upholds confidentiality and customer-service standards, and helps maintain an organized, responsive workflow.
Examples of Duties
Key Responsibilities:
Greet and assist visitors to the Mayor's Office with professionalism, courtesy, and security awareness; verify appointments and direct to appropriate staff or meeting spaces.
Answer, log, and triage constituent phone calls and voicemails; collect necessary information, determine urgency, and route to the correct department or individual for resolution; escalate high-priority issues as needed.
Document all interactions in the city's constituent management system or designated database, tracking referrals, follow-ups, statuses, and outcomes.
Coordinate with departments to ensure timely responses and closure on inquiries; follow up to confirm resolution and communicate results to constituents.
Manage incoming mail, emails, and faxes; route items to appropriate offices and track delivery or action.
Maintain current knowledge of basic Mayor's Office initiatives, services, and contact protocols to provide accurate information to the public.
Provide administrative support as needed, including scheduling, filing, data entry, and preparing routine correspondence.
Ensure confidentiality and compliance with privacy, data security, and public records requirements.
Support special events, constituent outreach, and public engagement activities as assigned.
Provide backup coverage for the front desk during absences or busy periods.
Minimum Qualifications
Education
Required: High school diploma or equivalent.
Preferred: Associate degree or higher in Office Administration, Public Administration, Communications, or a related field.
Experience
Required: 5 - 7 years of front desk, receptionist, or administrative support experience; experience in a customer-service role, ideally within government or public sector settings.
Desired: Exposure to public-facing communications, constituent services, CRM or call-management systems, and basic data entry.
Supplemental Information
Knowledge, Skills and Abilities
Professionalism in appearance, speech, organization and attention to detail.
Discretion and ability to handle confidential information with integrity.
Extremely strong written and verbal skills.
Ability to work in a fast-paced and deliverable-focused environment.
Ability to pivot from assignments to emergency directives based on volume and circumstance.
Ability to work independently with a high degree of organization and self-motivation.
Superior interpersonal and communication skills; professional telephone etiquette.
Strong organizational abilities, attention to detail, and the capacity to manage multiple tasks with competing priorities.
Proficiency with Microsoft Office (Outlook, Word, Excel) and familiarity with customer relationship or case-management systems; ability to quickly learn city-specific software.
Problem-solving mindset with the ability to triage and route inquiries effectively.
Customer-service orientation; calm under pressure and capable of defusing tense situations.
Bilingual ability (e.g., English/Spanish) is preferred.
EMPLOYMENT BENEFITS
The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:
HEALTH
Medical -
Eligible for hospital, surgical, and prescription drug benefits.
Dental
Vision
INSURANCE
Life Insurance -
Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
Long-Term Disability Insurance (Income Protection Plan) -
The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.
PAID TIME OFF
Sick Leave
Vacation
Holidays
OTHER LEAVE BENEFITS
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,
RETIREMENT BENEFITS
City Employees Retirement System
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:
• Completion of thirty (30) years of service;
- At age sixty (60) if you have at least ten (10) years of service, or
- At age sixty-five (65) with eight (8) years of service.
• In the event of disability, other eligibility rules apply);
- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;
• Employees are vested after ten (10) years of service, regardless of age.
ADVANCEMENT OPPORTUNITIES -
Employees have many opportunities for growth and career advancement throughout all City departments and divisions.
Have a successful career with the City of
Detroit
. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of
Detroit
01
Please indicate your highest level of education completed:
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Master's Degree
PhD/J.D.
No Education experience
02
How many years of experience do you have in administrative front desk support?
Less than 5 years of experience
5 or more years of experience
No Experience
03
Which of the following best describes your relevant professional experience? (Select all that apply)
Demonstrated experience maintaining a high level of professionalism in appearance, communication, and work quality, with the ability to handle sensitive and confidential information with integrity.
Exceptional ability to communicate clearly and effectively in writing and verbally, including professional phone etiquette and customer interactions.
Experience working in high-volume, deadline-driven environments, with the ability to quickly pivot priorities in
Proven ability to work independently with strong organization, self-motivation, and accountability for deliverables.
Strong experience managing multiple tasks simultaneously, prioritizing competing demands, and maintaining attention to detail.
Experience using Microsoft Office (Outlook, Word, Excel) and case management or CRM systems, with the ability to quickly learn new software and tools.
Demonstrated ability to provide excellent customer service, effectively triage and resolve inquiries, de-escalate challenging situations, and work well with diverse populations; bilingual skills are a plus.
No Experience
04
Which of the following transferable skills do you possess? (Select all that apply)
Strategic planning and vision setting
Operational leadership and process improvement
Financial management and budgeting
Talent development and team leadership
Stakeholder engagement and relationship management
Change management and organizational transformation
Policy development and governance
N/A
05
Have you ever been, or are you currently, a resident of the City of Detroit?
YES
NO
06
Have you ever worked for the City of Detroit?
YES
NO
Required Question
$43,876.00 - $65,752.00 Annually
Location :
Coleman A Young Municipal Center, MI
Job Type:
Appointed (Other)
Job Number:
20254932007MAYORbb
Department:
Mayor's Office
Opening Date:
04/27/2026
Closing Date:
5/11/2026 11:59 PM Eastern
Bargaining Unit:
0500
Description
FRONT DESK ADMINISTRATOR
Serve as the first point of contact for the Mayor's Office. This role greets visitors, answers and triages constituent calls, routes inquiries to the appropriate departments for resolution, and documents all interactions to ensure clear outcomes and follow-up. The position provides essential executive support to Mayor's Office operations, upholds confidentiality and customer-service standards, and helps maintain an organized, responsive workflow.
Examples of Duties
Key Responsibilities:
Greet and assist visitors to the Mayor's Office with professionalism, courtesy, and security awareness; verify appointments and direct to appropriate staff or meeting spaces.
Answer, log, and triage constituent phone calls and voicemails; collect necessary information, determine urgency, and route to the correct department or individual for resolution; escalate high-priority issues as needed.
Document all interactions in the city's constituent management system or designated database, tracking referrals, follow-ups, statuses, and outcomes.
Coordinate with departments to ensure timely responses and closure on inquiries; follow up to confirm resolution and communicate results to constituents.
Manage incoming mail, emails, and faxes; route items to appropriate offices and track delivery or action.
Maintain current knowledge of basic Mayor's Office initiatives, services, and contact protocols to provide accurate information to the public.
Provide administrative support as needed, including scheduling, filing, data entry, and preparing routine correspondence.
Ensure confidentiality and compliance with privacy, data security, and public records requirements.
Support special events, constituent outreach, and public engagement activities as assigned.
Provide backup coverage for the front desk during absences or busy periods.
Minimum Qualifications
Education
Required: High school diploma or equivalent.
Preferred: Associate degree or higher in Office Administration, Public Administration, Communications, or a related field.
Experience
Required: 5 - 7 years of front desk, receptionist, or administrative support experience; experience in a customer-service role, ideally within government or public sector settings.
Desired: Exposure to public-facing communications, constituent services, CRM or call-management systems, and basic data entry.
Supplemental Information
Knowledge, Skills and Abilities
Professionalism in appearance, speech, organization and attention to detail.
Discretion and ability to handle confidential information with integrity.
Extremely strong written and verbal skills.
Ability to work in a fast-paced and deliverable-focused environment.
Ability to pivot from assignments to emergency directives based on volume and circumstance.
Ability to work independently with a high degree of organization and self-motivation.
Superior interpersonal and communication skills; professional telephone etiquette.
Strong organizational abilities, attention to detail, and the capacity to manage multiple tasks with competing priorities.
Proficiency with Microsoft Office (Outlook, Word, Excel) and familiarity with customer relationship or case-management systems; ability to quickly learn city-specific software.
Problem-solving mindset with the ability to triage and route inquiries effectively.
Customer-service orientation; calm under pressure and capable of defusing tense situations.
Bilingual ability (e.g., English/Spanish) is preferred.
EMPLOYMENT BENEFITS
The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:
HEALTH
Medical -
Eligible for hospital, surgical, and prescription drug benefits.
Dental
Vision
INSURANCE
Life Insurance -
Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
Long-Term Disability Insurance (Income Protection Plan) -
The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.
PAID TIME OFF
Sick Leave
Vacation
Holidays
OTHER LEAVE BENEFITS
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,
RETIREMENT BENEFITS
City Employees Retirement System
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:
• Completion of thirty (30) years of service;
- At age sixty (60) if you have at least ten (10) years of service, or
- At age sixty-five (65) with eight (8) years of service.
• In the event of disability, other eligibility rules apply);
- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;
• Employees are vested after ten (10) years of service, regardless of age.
ADVANCEMENT OPPORTUNITIES -
Employees have many opportunities for growth and career advancement throughout all City departments and divisions.
Have a successful career with the City of
Detroit
. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of
Detroit
01
Please indicate your highest level of education completed:
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Master's Degree
PhD/J.D.
No Education experience
02
How many years of experience do you have in administrative front desk support?
Less than 5 years of experience
5 or more years of experience
No Experience
03
Which of the following best describes your relevant professional experience? (Select all that apply)
Demonstrated experience maintaining a high level of professionalism in appearance, communication, and work quality, with the ability to handle sensitive and confidential information with integrity.
Exceptional ability to communicate clearly and effectively in writing and verbally, including professional phone etiquette and customer interactions.
Experience working in high-volume, deadline-driven environments, with the ability to quickly pivot priorities in
Proven ability to work independently with strong organization, self-motivation, and accountability for deliverables.
Strong experience managing multiple tasks simultaneously, prioritizing competing demands, and maintaining attention to detail.
Experience using Microsoft Office (Outlook, Word, Excel) and case management or CRM systems, with the ability to quickly learn new software and tools.
Demonstrated ability to provide excellent customer service, effectively triage and resolve inquiries, de-escalate challenging situations, and work well with diverse populations; bilingual skills are a plus.
No Experience
04
Which of the following transferable skills do you possess? (Select all that apply)
Strategic planning and vision setting
Operational leadership and process improvement
Financial management and budgeting
Talent development and team leadership
Stakeholder engagement and relationship management
Change management and organizational transformation
Policy development and governance
N/A
05
Have you ever been, or are you currently, a resident of the City of Detroit?
YES
NO
06
Have you ever worked for the City of Detroit?
YES
NO
Required Question