Patient Access Representative
Aya Healthcare, Pleasant Prairie, WI, United States
Patient Access Specialist
Pleasant Prairie WI INFUSION CENTER Days 80 Support Services
Patient Access Specialist Responsibilities:
A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for:
Appointment scheduling
Patient check-in registration
Coverage management
Patient portal sign-up
Patient message collection and routing
Departmental support
Prior authorization and WQ (work queue) management
Schedules, reschedules, and cancels patient appointments
Executes pre-arrival registration by adhering to registration standards
Accurately identifies and enters patients insurance coverage
Performs check-in/check-out functions for patient appointments
Collects all applicable self-pay payments for exams
Manages and resolves assigned departmental WQs
Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
Performs insurance verifications and prior-authorizations functions
Patient Access Specialist Requirements:
High School or GED
6 months to 1 year
Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
Experience in a healthcare business or receptionist environment.
Excellent computer and customer service skills.
Knowledge of medical terminology ICD-10 CPT and HCPCS codes and use.
Familiarity with the internet email and Microsoft Office.
Effective written and verbal communication skills are required.
Demonstrates the ability to efficiently organize work while maintaining a high level of accuracy and productivity
Experience in patient registration insurance verification and health insurance plans.
Salary Range: $17.00 to $25.25/hr (based on experience)
Night and evening shift differential
Benefits:
Medical dental and vision benefits available
403(b) company match available
Tuition reimbursement
Employee discount program
Competitive PTO
Pleasant Prairie WI INFUSION CENTER Days 80 Support Services
Patient Access Specialist Responsibilities:
A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for:
Appointment scheduling
Patient check-in registration
Coverage management
Patient portal sign-up
Patient message collection and routing
Departmental support
Prior authorization and WQ (work queue) management
Schedules, reschedules, and cancels patient appointments
Executes pre-arrival registration by adhering to registration standards
Accurately identifies and enters patients insurance coverage
Performs check-in/check-out functions for patient appointments
Collects all applicable self-pay payments for exams
Manages and resolves assigned departmental WQs
Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
Performs insurance verifications and prior-authorizations functions
Patient Access Specialist Requirements:
High School or GED
6 months to 1 year
Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
Experience in a healthcare business or receptionist environment.
Excellent computer and customer service skills.
Knowledge of medical terminology ICD-10 CPT and HCPCS codes and use.
Familiarity with the internet email and Microsoft Office.
Effective written and verbal communication skills are required.
Demonstrates the ability to efficiently organize work while maintaining a high level of accuracy and productivity
Experience in patient registration insurance verification and health insurance plans.
Salary Range: $17.00 to $25.25/hr (based on experience)
Night and evening shift differential
Benefits:
Medical dental and vision benefits available
403(b) company match available
Tuition reimbursement
Employee discount program
Competitive PTO