Desktop Support Technician
Apex Systems, Cambridge, MD, United States
IT Desktop Support Technician (Tech II)
Role Details
Shift:
Monday - Friday | 8:00 AM - 5:00 PM
Type:
Fulltime, Contract to Perm Hire
Work Environment:
Onsite Support - Cambridge, MD
If interested, please email resumes to:
[email protected]
Position Overview
This is a
Tech II desktop support role
designed for individuals seeking a long-term home with an organization. The technician will handle a mix of break/fix work, workstation support, and infrastructureadjacent tasks, while providing highquality customer service to end users. As experience and proficiency increase, the role will offer exposure to more advanced technologies and specialized client environments.
DaytoDay Responsibilities
Provide
onsite desktop and technical support
to end users
Perform
break/fix and IMAC
(Install, Move, Add, Change) services
Support and troubleshoot:
Multifunction and complex printers
Singleprocessor servers
UPS systems
Deliver
Smart Hands support
for networking teams
Handle
software support , including: System reimaging, Virus remediation, Data migration
Manage support tickets, document work completed, and follow escalation procedures
Collaborate with higherlevel support teams as needed
Maintain a professional, customerfocused presence at all times
Required Skills & Qualifications
Proven
customer service, communication, and timemanagement skills
Ability to clearly explain technical concepts to nontechnical users
Strong troubleshooting skills across desktop hardware and software
Comfortable working independently under general supervision
Reliable, professional, and adaptable in dynamic environments
Preferred (Not Required)
CompTIA A+ certification
OEM Server Certifications
Printer Certifications
Physical & Work Requirements
Must maintain excellent customer focus while meeting deadlines and SLA expectations
Ability to work onsite in a businessprofessional environment
Minimum Experience
3-5+ years of experience supporting:
Desktops, laptops, printers
3-5+ years of customer service or enduser support experience
Personable and professional demeanor, with strong interpersonal skill
Benefits
During the contract period, you will be eligible for
Apex Systems benefits , including:
Weekly pay on W2
Direct deposit
Medical and health benefit options
401(k) eligibility
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.
Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Role Details
Shift:
Monday - Friday | 8:00 AM - 5:00 PM
Type:
Fulltime, Contract to Perm Hire
Work Environment:
Onsite Support - Cambridge, MD
If interested, please email resumes to:
[email protected]
Position Overview
This is a
Tech II desktop support role
designed for individuals seeking a long-term home with an organization. The technician will handle a mix of break/fix work, workstation support, and infrastructureadjacent tasks, while providing highquality customer service to end users. As experience and proficiency increase, the role will offer exposure to more advanced technologies and specialized client environments.
DaytoDay Responsibilities
Provide
onsite desktop and technical support
to end users
Perform
break/fix and IMAC
(Install, Move, Add, Change) services
Support and troubleshoot:
Multifunction and complex printers
Singleprocessor servers
UPS systems
Deliver
Smart Hands support
for networking teams
Handle
software support , including: System reimaging, Virus remediation, Data migration
Manage support tickets, document work completed, and follow escalation procedures
Collaborate with higherlevel support teams as needed
Maintain a professional, customerfocused presence at all times
Required Skills & Qualifications
Proven
customer service, communication, and timemanagement skills
Ability to clearly explain technical concepts to nontechnical users
Strong troubleshooting skills across desktop hardware and software
Comfortable working independently under general supervision
Reliable, professional, and adaptable in dynamic environments
Preferred (Not Required)
CompTIA A+ certification
OEM Server Certifications
Printer Certifications
Physical & Work Requirements
Must maintain excellent customer focus while meeting deadlines and SLA expectations
Ability to work onsite in a businessprofessional environment
Minimum Experience
3-5+ years of experience supporting:
Desktops, laptops, printers
3-5+ years of customer service or enduser support experience
Personable and professional demeanor, with strong interpersonal skill
Benefits
During the contract period, you will be eligible for
Apex Systems benefits , including:
Weekly pay on W2
Direct deposit
Medical and health benefit options
401(k) eligibility
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.
Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.