Customer escalation associate
Randstad, Atlanta, GA, United States
Are you a problem-solver with a passion for high-end service? We are seeking a Customer Escalation Associate to join our Customer Care team. In this vital role, you will act as the bridge between the brand and our customers, turning challenging situations into opportunities for loyalty.
You'll manage first-tier escalated inquiries, providing empathetic support and working closely with dealership partners to ensure every case reaches a professional resolution.
Training & Benefits
Comprehensive Training: We invest in your success with 4-5 weeks of training, starting at 9 AM or 10 AM.
Work-Life Balance: Enjoy a consistent Monday through Friday operational schedule.
Professional Growth: Enhance customer satisfaction and brand loyalty for a world-class organization.
Ready to represent a premier brand? Apply today!
salary: $20 - $20.5 per hour
shift: First
work hours: 9 AM - 8 PM
education: High School
Responsibilities
Key Responsibilities:
Case Management:
Professionally resolve first-level escalated issues with empathy and clarity.
Decision Making:
Research and deliver confident post-warranty resolution decisions.
Collaboration:
Coordinate with dealerships to drive case outcomes and ensure timely follow-ups.
Documentation:
Maintain detailed records of all interactions within internal CRM systems.
Continuous Improvement:
Identify trends and suggest ways to improve our processes.
Triage:
Effectively escalate complex cases to Tier 2 Advocacy when necessary.
Skills
Communication (2 years of experience is required)
CRM (2 years of experience is required)
Microsoft Office (2 years of experience is required)
Empathy (2 years of experience is required)
Active Listening (2 years of experience is required)
Customer Relations (2 years of experience is required)
Vendor Relations (2 years of experience is required)
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
You'll manage first-tier escalated inquiries, providing empathetic support and working closely with dealership partners to ensure every case reaches a professional resolution.
Training & Benefits
Comprehensive Training: We invest in your success with 4-5 weeks of training, starting at 9 AM or 10 AM.
Work-Life Balance: Enjoy a consistent Monday through Friday operational schedule.
Professional Growth: Enhance customer satisfaction and brand loyalty for a world-class organization.
Ready to represent a premier brand? Apply today!
salary: $20 - $20.5 per hour
shift: First
work hours: 9 AM - 8 PM
education: High School
Responsibilities
Key Responsibilities:
Case Management:
Professionally resolve first-level escalated issues with empathy and clarity.
Decision Making:
Research and deliver confident post-warranty resolution decisions.
Collaboration:
Coordinate with dealerships to drive case outcomes and ensure timely follow-ups.
Documentation:
Maintain detailed records of all interactions within internal CRM systems.
Continuous Improvement:
Identify trends and suggest ways to improve our processes.
Triage:
Effectively escalate complex cases to Tier 2 Advocacy when necessary.
Skills
Communication (2 years of experience is required)
CRM (2 years of experience is required)
Microsoft Office (2 years of experience is required)
Empathy (2 years of experience is required)
Active Listening (2 years of experience is required)
Customer Relations (2 years of experience is required)
Vendor Relations (2 years of experience is required)
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.