Sales Associate New Remote (USA)
Resident Home, LLC., San Francisco, CA, United States
This is a remote position. Candidates must reside and be authorized to work in the United States.
Schedule & Availability Requirements
Full‑time availability across scheduled shifts between 6:00 AM and 9:15 PM PST, including weekends.
Flexibility to work holidays as part of a rotating schedule.
About the Role
The Sales Associate is responsible for driving revenue growth through high‑quality, customer‑focused sales interactions across inbound channels. This role guides customers through the purchasing journey with a consultative approach, prioritizing satisfaction, product fit, and long‑term loyalty.
Within the broader Sales organization this role owns the end‑to‑end customer experience—from initial engagement through purchase and follow‑up. Success is defined by strong conversion performance, exceptional customer experience, and consistent achievement of sales targets.
What You’ll Be Doing
Inbound Sales & Customer Engagement
Engage inbound customers via phone, email, and chat to deliver a high‑quality, consultative sales experience.
Conduct discovery conversations to understand customer needs, preferences, and sleep goals.
Provide tailored product recommendations aligned to customer needs and lifestyle.
Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions.
Consistently meet or exceed individual monthly sales targets and performance metrics.
Leverage product knowledge and sales techniques to maximize conversion rates.
Identify and act on upselling and cross‑selling opportunities to increase order value.
Maintain a strong sense of urgency and ownership in every customer interaction.
Customer Experience & Relationship Building
Deliver a best‑in‑class customer experience rooted in genuine empathy, active listening, and professionalism.
Build trust with customers by acting as a knowledgeable and reliable advisor.
Ensure every interaction reflects brand values and reinforces customer satisfaction.
Product Expertise
Develop deep knowledge of product offerings, including features, benefits, and use cases.
Position products effectively to improve customers’ sleep quality and overall lifestyle.
Stay informed on product updates and industry trends to enhance credibility and effectiveness.
Collaborate with team members and leadership to share insights and improve processes.
Participate in team meetings, training sessions, and performance reviews.
Contribute feedback to enhance the overall customer journey and sales strategy.
Skills & Qualifications
Strong consultative selling and customer engagement skills.
Excellent written and verbal communication abilities.
Results‑driven mindset with a focus on achieving and exceeding goals.
Ability to multitask and manage multiple customer interactions simultaneously.
High level of adaptability in a fast‑paced, performance‑driven environment.
Strong attention to detail and organizational skills.
1+ year of experience in a high‑volume sales environment (retail, call center, B2C, etc.).
Proven track record of meeting or exceeding sales targets.
Experience working in a remote or self‑managed environment preferred.
Proficiency with CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack, Google Workspace).
Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously.
Demonstrates curiosity and adaptability in adopting new technologies and AI solutions to support evolving business needs and future growth.
Experience in DTC, e‑commerce, or startup environments is a plus.
Experience working with a BPO team is a plus.
What We Offer
Remote‑first workplace.
Competitive pay.
HSA company contributions.
401(k) with company match.
Generous PTO.
Wellness benefits.
Online learning resources & trainings.
WFH office and cell phone/internet stipend.
A free mattress plus a friends and family discount.
The salary for this position is $18.50–$20.50 per hour. Compensation may vary based on skills, location, and other non‑discriminatory factors. This role may also be eligible for discretionary bonuses or commission payments.
Resident Home participates in E‑Verify.
Resident is a privately held company committed to equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Schedule & Availability Requirements
Full‑time availability across scheduled shifts between 6:00 AM and 9:15 PM PST, including weekends.
Flexibility to work holidays as part of a rotating schedule.
About the Role
The Sales Associate is responsible for driving revenue growth through high‑quality, customer‑focused sales interactions across inbound channels. This role guides customers through the purchasing journey with a consultative approach, prioritizing satisfaction, product fit, and long‑term loyalty.
Within the broader Sales organization this role owns the end‑to‑end customer experience—from initial engagement through purchase and follow‑up. Success is defined by strong conversion performance, exceptional customer experience, and consistent achievement of sales targets.
What You’ll Be Doing
Inbound Sales & Customer Engagement
Engage inbound customers via phone, email, and chat to deliver a high‑quality, consultative sales experience.
Conduct discovery conversations to understand customer needs, preferences, and sleep goals.
Provide tailored product recommendations aligned to customer needs and lifestyle.
Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions.
Consistently meet or exceed individual monthly sales targets and performance metrics.
Leverage product knowledge and sales techniques to maximize conversion rates.
Identify and act on upselling and cross‑selling opportunities to increase order value.
Maintain a strong sense of urgency and ownership in every customer interaction.
Customer Experience & Relationship Building
Deliver a best‑in‑class customer experience rooted in genuine empathy, active listening, and professionalism.
Build trust with customers by acting as a knowledgeable and reliable advisor.
Ensure every interaction reflects brand values and reinforces customer satisfaction.
Product Expertise
Develop deep knowledge of product offerings, including features, benefits, and use cases.
Position products effectively to improve customers’ sleep quality and overall lifestyle.
Stay informed on product updates and industry trends to enhance credibility and effectiveness.
Collaborate with team members and leadership to share insights and improve processes.
Participate in team meetings, training sessions, and performance reviews.
Contribute feedback to enhance the overall customer journey and sales strategy.
Skills & Qualifications
Strong consultative selling and customer engagement skills.
Excellent written and verbal communication abilities.
Results‑driven mindset with a focus on achieving and exceeding goals.
Ability to multitask and manage multiple customer interactions simultaneously.
High level of adaptability in a fast‑paced, performance‑driven environment.
Strong attention to detail and organizational skills.
1+ year of experience in a high‑volume sales environment (retail, call center, B2C, etc.).
Proven track record of meeting or exceeding sales targets.
Experience working in a remote or self‑managed environment preferred.
Proficiency with CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack, Google Workspace).
Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously.
Demonstrates curiosity and adaptability in adopting new technologies and AI solutions to support evolving business needs and future growth.
Experience in DTC, e‑commerce, or startup environments is a plus.
Experience working with a BPO team is a plus.
What We Offer
Remote‑first workplace.
Competitive pay.
HSA company contributions.
401(k) with company match.
Generous PTO.
Wellness benefits.
Online learning resources & trainings.
WFH office and cell phone/internet stipend.
A free mattress plus a friends and family discount.
The salary for this position is $18.50–$20.50 per hour. Compensation may vary based on skills, location, and other non‑discriminatory factors. This role may also be eligible for discretionary bonuses or commission payments.
Resident Home participates in E‑Verify.
Resident is a privately held company committed to equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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