Branch Manager
IDN, Inc., Cincinnati, OH, United States
Branch Manager (Full Time), Cincinnati, OH
Managing end-to-end branch operations and sales initiatives, providing hands-on leadership for a 2-4-person team
Driving sales growth, customer acquisition and retention through personalized relationship management
Cultivating long-term client loyalty by consistently delivering a high-level customer service experience
Champion customer engagement through all day-to-day sales procedures to include assisting customers by phone, email and in person (counter sales), order processing/returns, pricing/availability requests, quote/bid generation, non-stock quotes, technical/vendor support and more
Create a proficient partnership with the Outside Sales Representative to pursue selling opportunities
Develop, maintain and leverage relationships with our manufacturer/vendor representatives within the territory
Efficient Inventory Control & Management for the territory
Ensure accurate warehouse and fulfillment operations to include all shipping, receiving, stocking and picking/packing orders
Hiring, onboarding & training staff members
This individual should excel in a team-oriented work environment – working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.
Key Working Relationships
The successful candidate will report directly to the Division Operations Manager. The individual will work closely with the local Outside Sales representative and all department teams across the company.
Requirements
Must have Management experience with a track record of driving success through decisive, organized leadership and the ability to prioritize high-impact tasks in fast-paced environment
Experienced in strategic Account Development with a focus on driving sales through personalized relationship management
An adaptive leader dedicated to driving sales and operational success through active, hands-on involvement
Strong verbal and interpersonal communication skills
5+ years of extensive Customer Service experience (distribution industry preferred)
Proficient in a wide range of modern enterprise technologies, with a strong aptitude for quick technical adoption
Door Hardware, Locksmith or Access Control experience preferred
Distribution/wholesale knowledge a plus
All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.
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Managing end-to-end branch operations and sales initiatives, providing hands-on leadership for a 2-4-person team
Driving sales growth, customer acquisition and retention through personalized relationship management
Cultivating long-term client loyalty by consistently delivering a high-level customer service experience
Champion customer engagement through all day-to-day sales procedures to include assisting customers by phone, email and in person (counter sales), order processing/returns, pricing/availability requests, quote/bid generation, non-stock quotes, technical/vendor support and more
Create a proficient partnership with the Outside Sales Representative to pursue selling opportunities
Develop, maintain and leverage relationships with our manufacturer/vendor representatives within the territory
Efficient Inventory Control & Management for the territory
Ensure accurate warehouse and fulfillment operations to include all shipping, receiving, stocking and picking/packing orders
Hiring, onboarding & training staff members
This individual should excel in a team-oriented work environment – working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.
Key Working Relationships
The successful candidate will report directly to the Division Operations Manager. The individual will work closely with the local Outside Sales representative and all department teams across the company.
Requirements
Must have Management experience with a track record of driving success through decisive, organized leadership and the ability to prioritize high-impact tasks in fast-paced environment
Experienced in strategic Account Development with a focus on driving sales through personalized relationship management
An adaptive leader dedicated to driving sales and operational success through active, hands-on involvement
Strong verbal and interpersonal communication skills
5+ years of extensive Customer Service experience (distribution industry preferred)
Proficient in a wide range of modern enterprise technologies, with a strong aptitude for quick technical adoption
Door Hardware, Locksmith or Access Control experience preferred
Distribution/wholesale knowledge a plus
All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.
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