Customer Quality Engineer (Conyers)
Net2Source (N2S), Conyers, GA, United States
Position: Customer Quality Engineer
Location: Conyers, GA 30013
Duration: 6+ months contract with possible extension
Job Summary:
Looking for an Associate Customer Quality Engineer for the division who will assist with investigating and resolving customer complaints.
This role will assist in receiving customer feedback and collaborating with other teams (Engineering, Manufacturing, Sourcing, etc) to investigate, understand, and rapidly assist with resolving the issues.
This role investigates issues by reviewing production records, conducting data analysis, and preparing summaries to present to other team members.
What you’ll be responsible for in this role:
Assist in data collection, analysis, and preparation of materials for Quality Review Board
In collaboration with Service teams, collect and analyze data for customer complaints/issues and warranty
Understand customer symptoms and develop problem statements using structured problem-solving techniques
Obtain failed components and conduct failure analysis to understand Root Cause of Symptom
Assist in reviewing engineering drawings, production records, warranty data, and preparing summaries to develop problem statements and define root causes of failures
Prepare data analysis of field issues using dashboards and researching field information
What are the basic qualifications for this role?
Bachelor’s degree in engineering
Problem-solving and analytic capability/detail-oriented person
1-3 years of experience in engineering in a manufacturing organization
To be a great fit for the role:
Experience in Commercial or Industrial refrigeration
Ability to assess product performance, develop root cause analysis, and initial problem solving of customer reported issues
Excellent written and verbal communication skills for dealing with all levels of staff, customers, suppliers and operations
Ability to work in a cross-functional team environment with a desire to contribute
Analytical and conceptual thinking skills
Location: Conyers, GA 30013
Duration: 6+ months contract with possible extension
Job Summary:
Looking for an Associate Customer Quality Engineer for the division who will assist with investigating and resolving customer complaints.
This role will assist in receiving customer feedback and collaborating with other teams (Engineering, Manufacturing, Sourcing, etc) to investigate, understand, and rapidly assist with resolving the issues.
This role investigates issues by reviewing production records, conducting data analysis, and preparing summaries to present to other team members.
What you’ll be responsible for in this role:
Assist in data collection, analysis, and preparation of materials for Quality Review Board
In collaboration with Service teams, collect and analyze data for customer complaints/issues and warranty
Understand customer symptoms and develop problem statements using structured problem-solving techniques
Obtain failed components and conduct failure analysis to understand Root Cause of Symptom
Assist in reviewing engineering drawings, production records, warranty data, and preparing summaries to develop problem statements and define root causes of failures
Prepare data analysis of field issues using dashboards and researching field information
What are the basic qualifications for this role?
Bachelor’s degree in engineering
Problem-solving and analytic capability/detail-oriented person
1-3 years of experience in engineering in a manufacturing organization
To be a great fit for the role:
Experience in Commercial or Industrial refrigeration
Ability to assess product performance, develop root cause analysis, and initial problem solving of customer reported issues
Excellent written and verbal communication skills for dealing with all levels of staff, customers, suppliers and operations
Ability to work in a cross-functional team environment with a desire to contribute
Analytical and conceptual thinking skills