Remote Member Service Representative
TEKsystems, Jacksonville, FL, United States
Member Service Representative (Account Services)
Start date: May 26, 2026
Training Schedule: 5/26 - 7/2, Monday - Friday, 8:00am - 4:30pm
ONSITE days of training: 6/30 - 7/2
Flex shifts available after training: Monday - Saturday (Sunday off and 1 rotating day off during the week), 1:30pm - 11:00pm, 2:00pm - 11:30pm
Pay: $19.50/hour
Location: Remote – must live within 60 miles of Jacksonville, FL 32246
Internet Requirements
Cable or fiber optic internet
Direct access to plug into router
T Mobile and other wireless providers are NOT compatible
Must have a distraction free work environment
Job Description
Answer 80-100 inbound calls a day
Ensure account and member security by identifying red flags and safeguarding member assets and account information
Take back-to-back inbound calls, sit at a desk, work on a computer, navigate two monitors and several programs
Advise members on other products and services that may fit their needs and provide opportunities for positive member interaction
Additional Skills & Qualifications
Call center or customer service experience
Able to navigate multiple systems
High school diploma required
Pay and Benefits
Pay range: $19.50 - $19.50/hr
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline
This position is anticipated to close on May 2, 2026
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Start date: May 26, 2026
Training Schedule: 5/26 - 7/2, Monday - Friday, 8:00am - 4:30pm
ONSITE days of training: 6/30 - 7/2
Flex shifts available after training: Monday - Saturday (Sunday off and 1 rotating day off during the week), 1:30pm - 11:00pm, 2:00pm - 11:30pm
Pay: $19.50/hour
Location: Remote – must live within 60 miles of Jacksonville, FL 32246
Internet Requirements
Cable or fiber optic internet
Direct access to plug into router
T Mobile and other wireless providers are NOT compatible
Must have a distraction free work environment
Job Description
Answer 80-100 inbound calls a day
Ensure account and member security by identifying red flags and safeguarding member assets and account information
Take back-to-back inbound calls, sit at a desk, work on a computer, navigate two monitors and several programs
Advise members on other products and services that may fit their needs and provide opportunities for positive member interaction
Additional Skills & Qualifications
Call center or customer service experience
Able to navigate multiple systems
High school diploma required
Pay and Benefits
Pay range: $19.50 - $19.50/hr
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline
This position is anticipated to close on May 2, 2026
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr