Technical Support Analyst (Tier I)
Navitas Healthcare LLC, Belvidere, NJ, United States
Job Title:
Technical Support Analyst (Tier I)
Location:
Belvidere, NJ
Duration:
12 Months
Position Overview
"Navitas Partners, LLC" is seeking a motivated and detail-oriented
Technical Support Analyst (Tier I)
to join a fast-paced IT support environment. The ideal candidate will have at least 2 years of hands-on technical support experience, strong troubleshooting skills, and the ability to provide excellent end-user support across various levels of the organization.
Required Skills & Qualifications
Minimum 2 years of technical support or help desk experience
Strong working knowledge of Windows 10 operating systems
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiarity with Avaya phone systems is a plus
Excellent verbal and written communication skills
Ability to work effectively in a high-volume, fast-paced environment
Strong customer service mindset with the ability to interact professionally with users at all levels
Key Responsibilities
Install, configure, troubleshoot, and resolve desktop hardware and software issues
Provide support for end-user computing environments including PCs, printers, and peripherals
Assist with setup, relocation, and teardown of computer equipment and presentation systems as needed
Log, update, and manage support tickets accurately within the IT service management system
Diagnose and resolve technical issues in a timely and efficient manner
Collaborate with IT team members and escalate complex issues when necessary
Maintain clear and professional communication with end users and IT leadership
Report directly to the Director of IT
For more details reach at
resumes@navitassols.com
About Navitas Partners, LLC:
It is a certified WBENC and one of the fastest-growing
Technical / IT
staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Technical Support Analyst (Tier I)
Location:
Belvidere, NJ
Duration:
12 Months
Position Overview
"Navitas Partners, LLC" is seeking a motivated and detail-oriented
Technical Support Analyst (Tier I)
to join a fast-paced IT support environment. The ideal candidate will have at least 2 years of hands-on technical support experience, strong troubleshooting skills, and the ability to provide excellent end-user support across various levels of the organization.
Required Skills & Qualifications
Minimum 2 years of technical support or help desk experience
Strong working knowledge of Windows 10 operating systems
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiarity with Avaya phone systems is a plus
Excellent verbal and written communication skills
Ability to work effectively in a high-volume, fast-paced environment
Strong customer service mindset with the ability to interact professionally with users at all levels
Key Responsibilities
Install, configure, troubleshoot, and resolve desktop hardware and software issues
Provide support for end-user computing environments including PCs, printers, and peripherals
Assist with setup, relocation, and teardown of computer equipment and presentation systems as needed
Log, update, and manage support tickets accurately within the IT service management system
Diagnose and resolve technical issues in a timely and efficient manner
Collaborate with IT team members and escalate complex issues when necessary
Maintain clear and professional communication with end users and IT leadership
Report directly to the Director of IT
For more details reach at
resumes@navitassols.com
About Navitas Partners, LLC:
It is a certified WBENC and one of the fastest-growing
Technical / IT
staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.