Desktop Support Technician
GTN Technical Staffing, Pataskala, OH, United States
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Base pay range
$27.00/hr - $28.00/hr
Direct message the job poster from GTN Technical Staffing
Responsibilities
Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
Imaging devices, including desktops, laptops, and other devices as needed.
Handle IT shipping/receiving and dispatch of devices to users.
Track hardware inventory, handle any issues and find resolutions for users.
Handle tickets in ServiceNow in a timely manner.
Assist in resolving technical escalations that arise during service delivery.
Be highly adaptable and a self-starter.
Work well with different types of management styles.
Qualifications
Working knowledge of meeting SLA (Service Level Agreements)
Working Knowledge of ITSM tool, Service-Now is a plus
Basic industry standard technical knowledge
Strong knowledge in Microsoft Office, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools.
Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.
Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
Benefits
Medical insurance
Vision insurance
401(k)
Referrals increase your chances of interviewing at GTN Technical Staffing by 2x
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Base pay range
$27.00/hr - $28.00/hr
Direct message the job poster from GTN Technical Staffing
Responsibilities
Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
Imaging devices, including desktops, laptops, and other devices as needed.
Handle IT shipping/receiving and dispatch of devices to users.
Track hardware inventory, handle any issues and find resolutions for users.
Handle tickets in ServiceNow in a timely manner.
Assist in resolving technical escalations that arise during service delivery.
Be highly adaptable and a self-starter.
Work well with different types of management styles.
Qualifications
Working knowledge of meeting SLA (Service Level Agreements)
Working Knowledge of ITSM tool, Service-Now is a plus
Basic industry standard technical knowledge
Strong knowledge in Microsoft Office, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools.
Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.
Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
Benefits
Medical insurance
Vision insurance
401(k)
Referrals increase your chances of interviewing at GTN Technical Staffing by 2x
#J-18808-Ljbffr