Desktop Support Specialist
GTN Technical Staffing, Eagan, MN, United States
Job Title:
Desktop Support Technician (Enterprise / Onsite)
Location:
Eagan, MN – Fully Onsite
Work Schedule:
Standard business hours with occasional overtime
Role Overview
We are seeking an
onsite Desktop Support Technician
to provide hands‑on technical support at an enterprise client location in Las Vegas. This role supports end users, executives, and shared infrastructure across multiple sites. The technician will troubleshoot hardware/software issues, manage tickets, maintain network closets and A/V systems, and deliver high‑touch customer service. This is a fast‑paced environment requiring strong multitasking, prioritization, and independent problem‑solving.
Core Responsibilities
Provide onsite support for
desktops, laptops, peripherals, and enterprise software
Deliver
white‑glove/executive support
for senior leadership and VIP users
Troubleshoot and resolve
hardware, software, and connectivity issues
Support and maintain
A/V and conference room technology
Maintain and organize
network closets and structured cabling
Manage and resolve tickets in
ServiceNow
within SLA timelines
Support device provisioning and management through
Microsoft Intune
Track, document, and communicate issues, resolutions, and trends
Recommend hardware and technical improvements to enhance performance
Collaborate with IT teams, managers, and vendors across multiple sites
Provide feedback for continuous service and process improvement
Support multiple locations and priorities simultaneously
Work overtime when required for projects or support needs
Required Qualifications
Bachelor’s degree from an accredited institution (or equivalent experience)
2–4+ years of enterprise desktop or IT support experience
Experience with
ServiceNow
(ticketing and incident management)
Experience with
Microsoft Intune
or endpoint management tools
Strong troubleshooting and critical‑thinking skills
Ability to work independently in an onsite enterprise environment
Strong customer service and communication skills
Ability to multitask across multiple tickets and projects
Ability to pass required background and drug screening
Preferred
CompTIA A+ certification (strongly preferred)
Experience supporting enterprise or airport environments
Experience with executive/VIP support
Familiarity with basic networking and cabling
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Desktop Support Technician (Enterprise / Onsite)
Location:
Eagan, MN – Fully Onsite
Work Schedule:
Standard business hours with occasional overtime
Role Overview
We are seeking an
onsite Desktop Support Technician
to provide hands‑on technical support at an enterprise client location in Las Vegas. This role supports end users, executives, and shared infrastructure across multiple sites. The technician will troubleshoot hardware/software issues, manage tickets, maintain network closets and A/V systems, and deliver high‑touch customer service. This is a fast‑paced environment requiring strong multitasking, prioritization, and independent problem‑solving.
Core Responsibilities
Provide onsite support for
desktops, laptops, peripherals, and enterprise software
Deliver
white‑glove/executive support
for senior leadership and VIP users
Troubleshoot and resolve
hardware, software, and connectivity issues
Support and maintain
A/V and conference room technology
Maintain and organize
network closets and structured cabling
Manage and resolve tickets in
ServiceNow
within SLA timelines
Support device provisioning and management through
Microsoft Intune
Track, document, and communicate issues, resolutions, and trends
Recommend hardware and technical improvements to enhance performance
Collaborate with IT teams, managers, and vendors across multiple sites
Provide feedback for continuous service and process improvement
Support multiple locations and priorities simultaneously
Work overtime when required for projects or support needs
Required Qualifications
Bachelor’s degree from an accredited institution (or equivalent experience)
2–4+ years of enterprise desktop or IT support experience
Experience with
ServiceNow
(ticketing and incident management)
Experience with
Microsoft Intune
or endpoint management tools
Strong troubleshooting and critical‑thinking skills
Ability to work independently in an onsite enterprise environment
Strong customer service and communication skills
Ability to multitask across multiple tickets and projects
Ability to pass required background and drug screening
Preferred
CompTIA A+ certification (strongly preferred)
Experience supporting enterprise or airport environments
Experience with executive/VIP support
Familiarity with basic networking and cabling
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