Desktop Support Technician
TEKsystems, Columbia, SC, United States
Work Model
100% Onsite
Position Overview
The Desktop Support Technician provides hands‑on technical support for workstations, laptops, and handheld devices in a professional environment. This role includes imaging, configuration, troubleshooting, and break‑fix support for hardware and software issues. The technician will work directly with users at all levels of the organization, from leadership to frontline staff, and must deliver high‑quality customer service while meeting established service expectations.
Key Responsibilities
Support, configure, and troubleshoot desktop computers, laptops, and mobile devices.
Perform hardware and software installation, updates, and break‑fix repairs.
Image and prepare devices for deployment using established processes.
Respond to support requests, diagnose issues, and resolve or elevate as needed.
Update user accounts, profiles, and settings within organizational systems.
Document all work in the ticketing system and follow established workflows.
Communicate effectively with users at all organizational levels.
Work independently to complete assigned tasks and meet service level expectations.
Collaborate with team members to resolve complex issues and support shared goals.
Maintain a high standard of professionalism, customer service, and reliability.
Perform physical tasks such as lifting equipment and setting up workstations.
Required Skills & Experience
Strong knowledge of workstation and laptop support, including troubleshooting and repair.
Experience with device imaging, configuration, and deployment.
Ability to diagnose and resolve operating system, hardware, and application issues.
Familiarity with user account administration and system access updates.
Experience working within a ticketing system and following structured workflows.
Strong communication skills and the ability to support users of all technical levels.
Ability to work independently and manage multiple tasks.
Ability to lift up to 30 pounds and perform physical setup tasks as needed.
Preferred Qualifications
Prior experience in a desktop support or PC technician role.
Exposure to enterprise environments and support processes.
Familiarity with scripting, automation, or remote support utilities.
Technical certifications are a plus.
Education
High school diploma required; additional technical training or experience preferred.
Job Type & Location
Contract position based out of Columbia, SC.
Pay and Benefits
Pay range: $25.00 - $27.00/hr.
Benefits may include:
Medical, dental, and vision insurance
Critical Illness, Accident, and Hospital coverage
401(k) retirement plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Paid time off/leave (PTO, vacation or sick leave)
Equal Opportunity Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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100% Onsite
Position Overview
The Desktop Support Technician provides hands‑on technical support for workstations, laptops, and handheld devices in a professional environment. This role includes imaging, configuration, troubleshooting, and break‑fix support for hardware and software issues. The technician will work directly with users at all levels of the organization, from leadership to frontline staff, and must deliver high‑quality customer service while meeting established service expectations.
Key Responsibilities
Support, configure, and troubleshoot desktop computers, laptops, and mobile devices.
Perform hardware and software installation, updates, and break‑fix repairs.
Image and prepare devices for deployment using established processes.
Respond to support requests, diagnose issues, and resolve or elevate as needed.
Update user accounts, profiles, and settings within organizational systems.
Document all work in the ticketing system and follow established workflows.
Communicate effectively with users at all organizational levels.
Work independently to complete assigned tasks and meet service level expectations.
Collaborate with team members to resolve complex issues and support shared goals.
Maintain a high standard of professionalism, customer service, and reliability.
Perform physical tasks such as lifting equipment and setting up workstations.
Required Skills & Experience
Strong knowledge of workstation and laptop support, including troubleshooting and repair.
Experience with device imaging, configuration, and deployment.
Ability to diagnose and resolve operating system, hardware, and application issues.
Familiarity with user account administration and system access updates.
Experience working within a ticketing system and following structured workflows.
Strong communication skills and the ability to support users of all technical levels.
Ability to work independently and manage multiple tasks.
Ability to lift up to 30 pounds and perform physical setup tasks as needed.
Preferred Qualifications
Prior experience in a desktop support or PC technician role.
Exposure to enterprise environments and support processes.
Familiarity with scripting, automation, or remote support utilities.
Technical certifications are a plus.
Education
High school diploma required; additional technical training or experience preferred.
Job Type & Location
Contract position based out of Columbia, SC.
Pay and Benefits
Pay range: $25.00 - $27.00/hr.
Benefits may include:
Medical, dental, and vision insurance
Critical Illness, Accident, and Hospital coverage
401(k) retirement plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Paid time off/leave (PTO, vacation or sick leave)
Equal Opportunity Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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