AVP, Operations Modernization & Workforce Transformation
National Black MBA Association, San Jose, CA, United States
Job Description Summary
As an Associate Vice President, Operations Modernization & Workforce Transformation, you will advance Personal Lines Operations by leading workforce transformation, global sourcing strategy, and AI‑enabled workflow automation. You’ll shape how work is delivered across PL Operations—balancing onshore, near shore, offshore, and digital execution—while partnering with enterprise teams and operational leaders to accelerate digital adoption, enhance efficiency, and strengthen customer and associate experiences.
Job Description
Through evaluation of modernization opportunities, including AI and automation, you will serve as the voice of PL Operations, align with global delivery partners, and build future‑ready capabilities. You will drive operational readiness, reinforce digitally enabled and globally integrated ways of working, and ensure transformation efforts are executed with consistency, transparency, strong vendor governance, and measurable business impact.
Key Responsibilities
Support strategic work by developing and refining the AI, automation, and digital transformation roadmap for Personal Lines Operations.
Drive workflow innovation by integrating AI tools and intelligent automation into operational practices.
Partner with business and enterprise teams to evaluate and prioritize AI and automation use cases, conduct feasibility assessments, and support resource alignment.
Lead change management, adoption, and performance of digital workflows and AI solutions, monitoring rollout progress, value realization, and user experience.
Support workforce transformation, strengthening digital capabilities, AI literacy, and new ways of working across PL Operations.
Assist in change leadership activities, including communications, training coordination, stakeholder engagement, and reinforcing adoption of new tools.
Support day‑to‑day execution and optimization of the global delivery strategy.
Monitor global delivery partner performance and identify future improvement opportunities.
Collaborate with enterprise risk, data, and analytics teams to strengthen AI governance, standards, and model monitoring, while leveraging predictive analytics.
Promote continuous improvement and innovation, identifying opportunities to simplify workflows and scale emerging digital capabilities.
Serve as the Voice of the Business for PL Operations to inform AI and automation prioritization and strategic decision‑making.
Build and strengthen strategic vendor and partner relationships to advance modernization initiatives and leverage vendor innovation.
May perform other responsibilities as assigned.
Reporting Relationships
Reports to VP. Leads 3+ direct reports with indirect reports.
Typical Skills and Experiences
Education:
Bachelor’s degree or post‑secondary studies degree strongly preferred. Relevant professional designations or claims‑specific certifications are highly desirable.
Experience:
10 or more years delivering enterprise automation and AI initiatives, leading cross‑functional digital transformation, collaborating with global partners, and supporting talent and operating model evolution. 5+ years in a leadership capacity at an executive level.
Knowledge, Abilities and Skills
Technical & Functional Knowledge
Understanding of AI/ML concepts, automation technologies, and agentic AI systems.
Familiarity with workflow tools, process automation platforms, and digital operations suites.
Strong grasp of process redesign methodologies (Lean, Six Sigma, process mining).
Knowledge of data management, model lifecycle practices, quality controls, and monitoring frameworks.
Leadership & Collaboration Skills
Ability to lead through influence across a global, matrixed organization.
Strong executive communication and stakeholder management skills.
Ability to create clarity from ambiguity and drive adoption of new capabilities.
Skilled at coaching teams to experiment, prototype, and adopt new technologies.
Strategic & Analytical Skills
Strong problem‑solving, analytical thinking, and prioritization capabilities.
Ability to evaluate automation value, cost‑to‑serve impacts, productivity gains, and vendor performance.
Skilled at designing scalable operating models and future‑state workflows.
Other criteria, including leadership skills, competencies, and experiences, may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Values:
Regularly and consistently demonstrates the Nationwide Values.
Job Conditions
Overtime Eligibility:
Exempt (Not Eligible)
Working Conditions:
Normal office environment; may require limited travel or extended hours during major reviews, regulatory events, or enterprise rollouts.
ADA:
The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We currently anticipate accepting applications until 05/01/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.
Benefits
We offer medical, dental, and vision; life insurance; short‑ and long‑term disability coverage; paid time off with newly hired associates receiving a minimum of 18 days of paid time off for each full calendar year pro‑rated quarterly based on hire date; nine paid holidays; 8 hours of Lifetime paid time off; 8 hours of Unity Day paid time off; 401(k) with company match; company‑paid pension plan; business casual attire; and more.
Equal Opportunity and Other Information
Nationwide is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states. Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations.
For NY residents, review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740.
Employment Agencies
Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager without a signed Nationwide Client Services Agreement on file and search engagement will be deemed unsolicited. No fee will be paid if a candidate is hired as a result of the referral or other means.
Compensation
Nationwide pays on a geographic‑specific salary structure. The national salary range for this position is $154,000.00 to $290,000.00. The expected starting salary range is $154,000.00 to $258,000.00. Salary and incentives, if applicable, are based on experience, education, training, credentials, and location.
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As an Associate Vice President, Operations Modernization & Workforce Transformation, you will advance Personal Lines Operations by leading workforce transformation, global sourcing strategy, and AI‑enabled workflow automation. You’ll shape how work is delivered across PL Operations—balancing onshore, near shore, offshore, and digital execution—while partnering with enterprise teams and operational leaders to accelerate digital adoption, enhance efficiency, and strengthen customer and associate experiences.
Job Description
Through evaluation of modernization opportunities, including AI and automation, you will serve as the voice of PL Operations, align with global delivery partners, and build future‑ready capabilities. You will drive operational readiness, reinforce digitally enabled and globally integrated ways of working, and ensure transformation efforts are executed with consistency, transparency, strong vendor governance, and measurable business impact.
Key Responsibilities
Support strategic work by developing and refining the AI, automation, and digital transformation roadmap for Personal Lines Operations.
Drive workflow innovation by integrating AI tools and intelligent automation into operational practices.
Partner with business and enterprise teams to evaluate and prioritize AI and automation use cases, conduct feasibility assessments, and support resource alignment.
Lead change management, adoption, and performance of digital workflows and AI solutions, monitoring rollout progress, value realization, and user experience.
Support workforce transformation, strengthening digital capabilities, AI literacy, and new ways of working across PL Operations.
Assist in change leadership activities, including communications, training coordination, stakeholder engagement, and reinforcing adoption of new tools.
Support day‑to‑day execution and optimization of the global delivery strategy.
Monitor global delivery partner performance and identify future improvement opportunities.
Collaborate with enterprise risk, data, and analytics teams to strengthen AI governance, standards, and model monitoring, while leveraging predictive analytics.
Promote continuous improvement and innovation, identifying opportunities to simplify workflows and scale emerging digital capabilities.
Serve as the Voice of the Business for PL Operations to inform AI and automation prioritization and strategic decision‑making.
Build and strengthen strategic vendor and partner relationships to advance modernization initiatives and leverage vendor innovation.
May perform other responsibilities as assigned.
Reporting Relationships
Reports to VP. Leads 3+ direct reports with indirect reports.
Typical Skills and Experiences
Education:
Bachelor’s degree or post‑secondary studies degree strongly preferred. Relevant professional designations or claims‑specific certifications are highly desirable.
Experience:
10 or more years delivering enterprise automation and AI initiatives, leading cross‑functional digital transformation, collaborating with global partners, and supporting talent and operating model evolution. 5+ years in a leadership capacity at an executive level.
Knowledge, Abilities and Skills
Technical & Functional Knowledge
Understanding of AI/ML concepts, automation technologies, and agentic AI systems.
Familiarity with workflow tools, process automation platforms, and digital operations suites.
Strong grasp of process redesign methodologies (Lean, Six Sigma, process mining).
Knowledge of data management, model lifecycle practices, quality controls, and monitoring frameworks.
Leadership & Collaboration Skills
Ability to lead through influence across a global, matrixed organization.
Strong executive communication and stakeholder management skills.
Ability to create clarity from ambiguity and drive adoption of new capabilities.
Skilled at coaching teams to experiment, prototype, and adopt new technologies.
Strategic & Analytical Skills
Strong problem‑solving, analytical thinking, and prioritization capabilities.
Ability to evaluate automation value, cost‑to‑serve impacts, productivity gains, and vendor performance.
Skilled at designing scalable operating models and future‑state workflows.
Other criteria, including leadership skills, competencies, and experiences, may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Values:
Regularly and consistently demonstrates the Nationwide Values.
Job Conditions
Overtime Eligibility:
Exempt (Not Eligible)
Working Conditions:
Normal office environment; may require limited travel or extended hours during major reviews, regulatory events, or enterprise rollouts.
ADA:
The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We currently anticipate accepting applications until 05/01/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.
Benefits
We offer medical, dental, and vision; life insurance; short‑ and long‑term disability coverage; paid time off with newly hired associates receiving a minimum of 18 days of paid time off for each full calendar year pro‑rated quarterly based on hire date; nine paid holidays; 8 hours of Lifetime paid time off; 8 hours of Unity Day paid time off; 401(k) with company match; company‑paid pension plan; business casual attire; and more.
Equal Opportunity and Other Information
Nationwide is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states. Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations.
For NY residents, review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740.
Employment Agencies
Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager without a signed Nationwide Client Services Agreement on file and search engagement will be deemed unsolicited. No fee will be paid if a candidate is hired as a result of the referral or other means.
Compensation
Nationwide pays on a geographic‑specific salary structure. The national salary range for this position is $154,000.00 to $290,000.00. The expected starting salary range is $154,000.00 to $258,000.00. Salary and incentives, if applicable, are based on experience, education, training, credentials, and location.
#J-18808-Ljbffr