Senior Director, Pre-Sales & Onboard Revenue Optimization
Norwegian Cruise Line, Miami, FL, United States
Senior Director, Pre-Sales & Onboard Revenue Optimization page is loaded## Senior Director, Pre-Sales & Onboard Revenue Optimizationlocations:
Miami, Floridatime type:
Full timeposted on:
Posted Todayjob requisition id:
JR01446**GROW YOUR CAREER WITH US**
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
**APPLY ONLINE**
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.**JOB SUMMARY**The Senior Director, Pre-Sales & Onboard Revenue Optimization is responsible for spearheading the long-term strategic vision and fleet-wide execution of onboard digital commerce. This role serves as a principal revenue leader, driving sustainable growth through the governance of innovative Pre-Sales platforms, advanced data-driven optimization, and high-impact guest-facing digital experiences. The Senior Director oversees high-level cross-functional collaboration to deliver technology-enabled solutions that maximize profitability and elevate the guest journey.**POSITION RESPONSIBILITIES*** Strategic Governance: Define and champion the multi-year onboard Pre-Sales roadmap across the fleet, ensuring digital merchandising and personalized offer strategies achieve aggressive revenue targets.* Advanced Revenue Insight: Oversee the synthesis of complex guest data, campaign performance, and market intelligence to identify large-scale revenue opportunities and guide executive-level decision-making.* Enterprise Project Leadership: Direct the end-to-end lifecycle of mission-critical Pre-Sales initiatives, including major platform migrations, new revenue stream development, and fleet-wide technology integrations.* Innovation & AI Advocacy: Scale the use of AI, automation, and emerging technologies to refine predictive revenue capabilities and streamline the global digital guest purchase journey.* P&L Management & KPI Ownership: Own the global onboard digital commerce P&L, establishing rigorous commercial benchmarks and delivering strategic performance narratives to senior executive leadership.* Digital Guest Experience Excellence: Lead the continuous optimization of global user interfaces and checkout flows to maximize conversion rates and total average order value across all digital touchpoints.* Ecosystem Alignment: Foster deep strategic alignment between Revenue Management, Marketing, IT, and Operations to ensure a cohesive commercial execution across both digital and physical onboard environments.* Market Leadership: Monitor global Pre-Sales trends and the competitive landscape to maintain a long-term competitive advantage for the brand.* Organizational Development: Build, mentor, and lead a high-performing team of specialists and managers, cultivating a culture of innovation, accountability, and high-level commercial impact.**QUALIFICATIONS****DEGREE TYPE**Bachelor’s Degree required; MBA or relevant Master’s degree strongly preferred.**FIELD(S) OF STUDY**Business Administration, Marketing, eCommerce, Information Technology, Hospitality Management, or related field.**EXPERIENCE*** Minimum 10–12 years of progressive experience in eCommerce, digital commerce, or online revenue management.* At least 5 years in a significant leadership capacity, demonstrating the ability to manage teams and complex organizational structures.* Proven track record of driving substantial, measurable revenue growth through digital channels at an enterprise scale.* Extensive experience leading high-stakes, cross-functional projects from initial conception through global delivery.* Experience in travel, hospitality, or the cruise industry is strongly preferred.**COMPETENCIES & SKILLS*** Executive Presence: Excellent communication and stakeholder management skills with the ability to influence at the C-Suite and VP levels.* Strategic Mindset: Strong analytical focus on data-driven decision-making and total revenue optimization.* Commercial Acumen: Mastery of P&L management and building sophisticated business cases for large-scale technology investments.* Technical Fluency: Proficient in eCommerce platforms and analytics ecosystems (e.g., Power BI, Google Analytics).* Resilience: Ability to lead through ambiguity and drive change within a fast-paced, evolving global environment.**ABOUT NCLH**
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line(R), Oceania Cruises(R) and Regent Seven Seas Cruises(R) brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
**LEARN MORE ABOUT OUR COMPANY:**
**EQUAL OPPORTUNITY EMPLOYER**
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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Miami, Floridatime type:
Full timeposted on:
Posted Todayjob requisition id:
JR01446**GROW YOUR CAREER WITH US**
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
**APPLY ONLINE**
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.**JOB SUMMARY**The Senior Director, Pre-Sales & Onboard Revenue Optimization is responsible for spearheading the long-term strategic vision and fleet-wide execution of onboard digital commerce. This role serves as a principal revenue leader, driving sustainable growth through the governance of innovative Pre-Sales platforms, advanced data-driven optimization, and high-impact guest-facing digital experiences. The Senior Director oversees high-level cross-functional collaboration to deliver technology-enabled solutions that maximize profitability and elevate the guest journey.**POSITION RESPONSIBILITIES*** Strategic Governance: Define and champion the multi-year onboard Pre-Sales roadmap across the fleet, ensuring digital merchandising and personalized offer strategies achieve aggressive revenue targets.* Advanced Revenue Insight: Oversee the synthesis of complex guest data, campaign performance, and market intelligence to identify large-scale revenue opportunities and guide executive-level decision-making.* Enterprise Project Leadership: Direct the end-to-end lifecycle of mission-critical Pre-Sales initiatives, including major platform migrations, new revenue stream development, and fleet-wide technology integrations.* Innovation & AI Advocacy: Scale the use of AI, automation, and emerging technologies to refine predictive revenue capabilities and streamline the global digital guest purchase journey.* P&L Management & KPI Ownership: Own the global onboard digital commerce P&L, establishing rigorous commercial benchmarks and delivering strategic performance narratives to senior executive leadership.* Digital Guest Experience Excellence: Lead the continuous optimization of global user interfaces and checkout flows to maximize conversion rates and total average order value across all digital touchpoints.* Ecosystem Alignment: Foster deep strategic alignment between Revenue Management, Marketing, IT, and Operations to ensure a cohesive commercial execution across both digital and physical onboard environments.* Market Leadership: Monitor global Pre-Sales trends and the competitive landscape to maintain a long-term competitive advantage for the brand.* Organizational Development: Build, mentor, and lead a high-performing team of specialists and managers, cultivating a culture of innovation, accountability, and high-level commercial impact.**QUALIFICATIONS****DEGREE TYPE**Bachelor’s Degree required; MBA or relevant Master’s degree strongly preferred.**FIELD(S) OF STUDY**Business Administration, Marketing, eCommerce, Information Technology, Hospitality Management, or related field.**EXPERIENCE*** Minimum 10–12 years of progressive experience in eCommerce, digital commerce, or online revenue management.* At least 5 years in a significant leadership capacity, demonstrating the ability to manage teams and complex organizational structures.* Proven track record of driving substantial, measurable revenue growth through digital channels at an enterprise scale.* Extensive experience leading high-stakes, cross-functional projects from initial conception through global delivery.* Experience in travel, hospitality, or the cruise industry is strongly preferred.**COMPETENCIES & SKILLS*** Executive Presence: Excellent communication and stakeholder management skills with the ability to influence at the C-Suite and VP levels.* Strategic Mindset: Strong analytical focus on data-driven decision-making and total revenue optimization.* Commercial Acumen: Mastery of P&L management and building sophisticated business cases for large-scale technology investments.* Technical Fluency: Proficient in eCommerce platforms and analytics ecosystems (e.g., Power BI, Google Analytics).* Resilience: Ability to lead through ambiguity and drive change within a fast-paced, evolving global environment.**ABOUT NCLH**
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line(R), Oceania Cruises(R) and Regent Seven Seas Cruises(R) brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
**LEARN MORE ABOUT OUR COMPANY:**
**EQUAL OPPORTUNITY EMPLOYER**
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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