Senior Technical Account Manager (Israel), Strategic Accounts
Amazon, San Francisco, CA, United States
Senior Technical Account Manager (Israel), Strategic Accounts
Job ID: 10403063 | AWS EMEA SARL (Israel Branch)
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping our most strategic customers across all industries to maximize the value and benefits of AWS services and our Generative AI solutions.
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for our Strategic customers.
Within the organization, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer’s architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
Key Job Responsibilities
Act as a single point of contact to Enterprise Support customers
Make recommendations on how new AWS offerings fit in the company strategy and architecture
Complete analysis and present periodic reviews of operational performance to customers
Provide detailed reviews of service disruptions, metrics, and pre‑launch planning
Champion and advocate for customer requirements within AWS (e.g., feature request)
Participate in customer‑requested meetings (onsite or via video call)
Use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Work with leading technologists around the world
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved expediently
Be available in non‑business hours to handle urgent issues
A day in the life
See what the team says about their roles:
https://www.youtube.com/watch?v=ycFclUrpzKQ
https://www.youtube.com/watch?v=M7j83fWoqmQ
Basic Qualifications
5+ years of design/implementation/operations/consulting with distributed applications experience
5+ years of technical engineering experience
Preferred Qualifications
Knowledge of AWS Infrastructure
Experience in managing and troubleshooting network, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in technical support
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr
Job ID: 10403063 | AWS EMEA SARL (Israel Branch)
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping our most strategic customers across all industries to maximize the value and benefits of AWS services and our Generative AI solutions.
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for our Strategic customers.
Within the organization, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer’s architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
Key Job Responsibilities
Act as a single point of contact to Enterprise Support customers
Make recommendations on how new AWS offerings fit in the company strategy and architecture
Complete analysis and present periodic reviews of operational performance to customers
Provide detailed reviews of service disruptions, metrics, and pre‑launch planning
Champion and advocate for customer requirements within AWS (e.g., feature request)
Participate in customer‑requested meetings (onsite or via video call)
Use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Work with leading technologists around the world
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved expediently
Be available in non‑business hours to handle urgent issues
A day in the life
See what the team says about their roles:
https://www.youtube.com/watch?v=ycFclUrpzKQ
https://www.youtube.com/watch?v=M7j83fWoqmQ
Basic Qualifications
5+ years of design/implementation/operations/consulting with distributed applications experience
5+ years of technical engineering experience
Preferred Qualifications
Knowledge of AWS Infrastructure
Experience in managing and troubleshooting network, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in technical support
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr