Director of Operational Transformation
Performance Contracting Group, Lenexa, KS, United States
Performance Contracting Group, located in Lenexa, KS, is building the operating infrastructure for its next era of growth. The
Director of Operational Transformation
is a newly created director‑level position reporting to the EVP. The role is designed for a senior operations leader who balances strategic vision with hands‑on execution.
This individual will chair the Operations Change Committee, lead a team of Program Managers, and serve as the primary bridge between operations leadership and the platforms, tools, and processes that support the business.
Key Responsibilities
Define and maintain the operations transformation roadmap, sequencing initiatives based on business impact, resource availability, and organizational readiness.
Chair the Operations Change Committee, managing structured intake, prioritization, and execution of all operational initiatives.
Lead Program Managers through the full initiative lifecycle: requirements, build or vendor engagement, deployment, field training, adoption measurement, and long‑term ownership.
Establish and govern a perpetual ownership model, ensuring all platforms have defined owners, active vendor management, and ongoing roadmap oversight.
Partner with IT, Marketing, Technical Training, Finance, HR, and regional SMEs to build and lead cross‑functional project teams.
Develop and manage a portfolio of operational platforms, including CRM, Power BI, AI tools, Schedule of Values, Change Order Log, Labor Tracking, Monday.com, and business planning tools.
Oversee the full change management lifecycle, ensuring successful implementation, adoption, and continuous improvement.
Serve as the primary liaison between executive leadership (EVP, SVPs) and execution teams, translating business needs into actionable plans.
Report regularly to the EVP and Operations Leadership Team (OLT) on initiative status, pipeline health, adoption metrics, and resource needs.
Build and lead a high‑performing team, including recruiting, developing, and retaining Program Managers.
Basic Requirements
10+ years of experience in operations, project management, or change management, preferably in a field‑based or construction environment.
Demonstrated experience leading platform implementations or large‑scale operational transformation initiatives.
Experience managing cross‑functional teams without direct authority.
Strong project management discipline with the ability to lead multiple complex initiatives simultaneously.
Experience operating at a director level or as a senior individual contributor.
Preferred Qualifications
Experience within construction, industrial, or project‑based organizations.
Familiarity with operational platforms and tools such as CRM systems, Power BI, and workflow management platforms.
Strong stakeholder management and executive communication skills.
Proven ability to drive adoption and deliver measurable business outcomes.
What Success Looks Like
Ownership and governance of 10+ operational platforms with long‑term sustainability.
A fully functioning Operations Change Committee with structured intake and prioritization.
Continuous improvement across all platforms and processes.
Successful support and adoption across 38 branches through improved tools and systems.
Benefits
Competitive pay
Employee stock ownership plan (ESOP)
401(k) retirement savings plan with match
Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
Life insurance, AD&D, and disability benefits
Employee assistance program (EAP)
Flexible paid time off policy and paid holidays
Equal Employment Opportunity
PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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Director of Operational Transformation
is a newly created director‑level position reporting to the EVP. The role is designed for a senior operations leader who balances strategic vision with hands‑on execution.
This individual will chair the Operations Change Committee, lead a team of Program Managers, and serve as the primary bridge between operations leadership and the platforms, tools, and processes that support the business.
Key Responsibilities
Define and maintain the operations transformation roadmap, sequencing initiatives based on business impact, resource availability, and organizational readiness.
Chair the Operations Change Committee, managing structured intake, prioritization, and execution of all operational initiatives.
Lead Program Managers through the full initiative lifecycle: requirements, build or vendor engagement, deployment, field training, adoption measurement, and long‑term ownership.
Establish and govern a perpetual ownership model, ensuring all platforms have defined owners, active vendor management, and ongoing roadmap oversight.
Partner with IT, Marketing, Technical Training, Finance, HR, and regional SMEs to build and lead cross‑functional project teams.
Develop and manage a portfolio of operational platforms, including CRM, Power BI, AI tools, Schedule of Values, Change Order Log, Labor Tracking, Monday.com, and business planning tools.
Oversee the full change management lifecycle, ensuring successful implementation, adoption, and continuous improvement.
Serve as the primary liaison between executive leadership (EVP, SVPs) and execution teams, translating business needs into actionable plans.
Report regularly to the EVP and Operations Leadership Team (OLT) on initiative status, pipeline health, adoption metrics, and resource needs.
Build and lead a high‑performing team, including recruiting, developing, and retaining Program Managers.
Basic Requirements
10+ years of experience in operations, project management, or change management, preferably in a field‑based or construction environment.
Demonstrated experience leading platform implementations or large‑scale operational transformation initiatives.
Experience managing cross‑functional teams without direct authority.
Strong project management discipline with the ability to lead multiple complex initiatives simultaneously.
Experience operating at a director level or as a senior individual contributor.
Preferred Qualifications
Experience within construction, industrial, or project‑based organizations.
Familiarity with operational platforms and tools such as CRM systems, Power BI, and workflow management platforms.
Strong stakeholder management and executive communication skills.
Proven ability to drive adoption and deliver measurable business outcomes.
What Success Looks Like
Ownership and governance of 10+ operational platforms with long‑term sustainability.
A fully functioning Operations Change Committee with structured intake and prioritization.
Continuous improvement across all platforms and processes.
Successful support and adoption across 38 branches through improved tools and systems.
Benefits
Competitive pay
Employee stock ownership plan (ESOP)
401(k) retirement savings plan with match
Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
Life insurance, AD&D, and disability benefits
Employee assistance program (EAP)
Flexible paid time off policy and paid holidays
Equal Employment Opportunity
PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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