AMP Enterprise Application Owner - Temp to Hire
Arthur J. Gallagher & Co. (AJG), Rolling Meadows, IL, United States
Enterprise Application Account Management Platform Owner
We offer a fully remote, Temp‑to‑Hire (W‑2) role for U.S. or Canadian workers who meet eligibility requirements for work authorization. (Remote but must be based in the U.S. or Canada.)
How you'll make an impact
The Enterprise Application Owner for the Account Management Platform (AMP) is the strategic and operational leader responsible for the full lifecycle of the platform. This role ensures AMP remains a reliable record for client service details, policy information, and workflow management, supporting Gallagher’s client onboarding and renewal processes. The Application Owner acts as the primary liaison between business stakeholders and technology teams, aligning platform capabilities with organizational goals while driving enhancements, compliance, and user adoption.
Reporting
Reports to the GBS IT Vice President of Enterprise Applications & Architecture.
Key Responsibilities
Strategic Vision and Roadmap Leadership
Define, communicate, and secure executive alignment for the platform’s long‑term strategic vision (3‑5 years).
Develop and maintain an actionable roadmap, balancing new feature development, major upgrades, technical debt reduction, and retirement or replacement planning.
Serve as the primary liaison to Business Process Owners, translating business needs, regulatory changes, and pain points into prioritized, clear functional requirements.
Continuously measure and report on business value and ROI.
Prioritization and Financial Accountability
Lead intake and prioritization of change requests, new features, and bug fixes, arbitrating competing demands to focus on highest‑value initiatives.
Own total cost of ownership, managing annual operating and capital budgets, including licensing, maintenance, hosting, and development.
Manage key vendor relationships, oversee contract negotiations, license compliance, and service delivery performance.
Delivery and Operational Oversight
Ensure successful delivery of all major projects and features defined in the roadmap, on time, within budget, and to required quality standards.
Collaborate closely with IT Operations to monitor performance, availability, and reliability (SLAs), driving root‑cause analysis and long‑term solutions.
Maintain application architecture in line with enterprise standards and keep the platform on current, supported versions to mitigate risk and vulnerabilities.
Governance, Risk, and Compliance
Act as or support the designated Data Steward, ensuring adherence to data governance policies and data quality standards.
Ensure the environment meets all corporate IT security, risk, and audit requirements; lead remediation of any findings.
Maintain up‑to‑date documentation for business processes, technical architecture, data model, and license usage.
Team Leadership and Development
Lead, mentor, and develop a global IT team, fostering collaboration, innovation, and accountability.
Build and maintain strong relationships with stakeholders, vendors, and partners for effective delivery.
Qualifications
Bachelor’s degree (Advanced degree desired).
10+ years of technology experience; at least 3 years as Application Owner, Business Analyst, Product Manager, or Solution Architect for large‑scale enterprise applications (ERP, CRM, etc.).
Demonstrated experience defining and managing a multi‑year application roadmap.
Proven ability to manage budgets, forecasts, and total cost of ownership.
Excellent communication of technical concepts to non‑technical leaders and vice versa.
Strong understanding of modern software development methodologies (Agile, Scrum).
Experience with benefit administration systems and Dynamics CRM.
Strong leadership, communication, and stakeholder management skills.
Critical Competencies for Success
Strategic thinking and business acumen in benefits administration.
Exceptional prioritization and negotiation across competing stakeholder groups.
Experience managing an IT control environment (Sarbanes‑Oxley, SOC, GAAP, COBIT, ISO, ITIL).
Experience operating, leading, and managing at a global scale.
Initiative‑taking, anticipating business needs and providing workable solutions.
Ability to establish strong relationships with diverse constituencies and calibrate demand and capacity.
Effective judgment and consideration in problem solving and decision making.
Success in a matrixed organization, engaging and motivating colleagues across geographies and levels.
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range reflects the low and high ends for the position, with actual compensation influenced by factors including experience, education, market, and role complexity.
Minimum core benefits
(improve with level)
Medical/dental/vision plans from day one.
Life and accident insurance.
401(k) and Roth options.
Tax‑advantaged accounts (HSA, FSA).
Educational expense reimbursement.
Paid parental leave.
Other benefits include
Digital mental health services.
Flexible work hours.
Training programs.
Gallagher Thrive program.
Charitable matching gift program.
And more.
Full‑time positions include all listed benefits. For non‑full‑time positions, details will be provided during the selection process.
We value inclusion and diversity
Gallagher embraces diverse identities, experiences, and talents. We are committed to equal employment opportunity and prohibit discrimination based on protected characteristics. We extend equal employment opportunity in all aspects of employment and provide reasonable accommodations for qualified individuals with disabilities.
To review our U.S. eligibility requirements, click Here.
#J-18808-Ljbffr
We offer a fully remote, Temp‑to‑Hire (W‑2) role for U.S. or Canadian workers who meet eligibility requirements for work authorization. (Remote but must be based in the U.S. or Canada.)
How you'll make an impact
The Enterprise Application Owner for the Account Management Platform (AMP) is the strategic and operational leader responsible for the full lifecycle of the platform. This role ensures AMP remains a reliable record for client service details, policy information, and workflow management, supporting Gallagher’s client onboarding and renewal processes. The Application Owner acts as the primary liaison between business stakeholders and technology teams, aligning platform capabilities with organizational goals while driving enhancements, compliance, and user adoption.
Reporting
Reports to the GBS IT Vice President of Enterprise Applications & Architecture.
Key Responsibilities
Strategic Vision and Roadmap Leadership
Define, communicate, and secure executive alignment for the platform’s long‑term strategic vision (3‑5 years).
Develop and maintain an actionable roadmap, balancing new feature development, major upgrades, technical debt reduction, and retirement or replacement planning.
Serve as the primary liaison to Business Process Owners, translating business needs, regulatory changes, and pain points into prioritized, clear functional requirements.
Continuously measure and report on business value and ROI.
Prioritization and Financial Accountability
Lead intake and prioritization of change requests, new features, and bug fixes, arbitrating competing demands to focus on highest‑value initiatives.
Own total cost of ownership, managing annual operating and capital budgets, including licensing, maintenance, hosting, and development.
Manage key vendor relationships, oversee contract negotiations, license compliance, and service delivery performance.
Delivery and Operational Oversight
Ensure successful delivery of all major projects and features defined in the roadmap, on time, within budget, and to required quality standards.
Collaborate closely with IT Operations to monitor performance, availability, and reliability (SLAs), driving root‑cause analysis and long‑term solutions.
Maintain application architecture in line with enterprise standards and keep the platform on current, supported versions to mitigate risk and vulnerabilities.
Governance, Risk, and Compliance
Act as or support the designated Data Steward, ensuring adherence to data governance policies and data quality standards.
Ensure the environment meets all corporate IT security, risk, and audit requirements; lead remediation of any findings.
Maintain up‑to‑date documentation for business processes, technical architecture, data model, and license usage.
Team Leadership and Development
Lead, mentor, and develop a global IT team, fostering collaboration, innovation, and accountability.
Build and maintain strong relationships with stakeholders, vendors, and partners for effective delivery.
Qualifications
Bachelor’s degree (Advanced degree desired).
10+ years of technology experience; at least 3 years as Application Owner, Business Analyst, Product Manager, or Solution Architect for large‑scale enterprise applications (ERP, CRM, etc.).
Demonstrated experience defining and managing a multi‑year application roadmap.
Proven ability to manage budgets, forecasts, and total cost of ownership.
Excellent communication of technical concepts to non‑technical leaders and vice versa.
Strong understanding of modern software development methodologies (Agile, Scrum).
Experience with benefit administration systems and Dynamics CRM.
Strong leadership, communication, and stakeholder management skills.
Critical Competencies for Success
Strategic thinking and business acumen in benefits administration.
Exceptional prioritization and negotiation across competing stakeholder groups.
Experience managing an IT control environment (Sarbanes‑Oxley, SOC, GAAP, COBIT, ISO, ITIL).
Experience operating, leading, and managing at a global scale.
Initiative‑taking, anticipating business needs and providing workable solutions.
Ability to establish strong relationships with diverse constituencies and calibrate demand and capacity.
Effective judgment and consideration in problem solving and decision making.
Success in a matrixed organization, engaging and motivating colleagues across geographies and levels.
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range reflects the low and high ends for the position, with actual compensation influenced by factors including experience, education, market, and role complexity.
Minimum core benefits
(improve with level)
Medical/dental/vision plans from day one.
Life and accident insurance.
401(k) and Roth options.
Tax‑advantaged accounts (HSA, FSA).
Educational expense reimbursement.
Paid parental leave.
Other benefits include
Digital mental health services.
Flexible work hours.
Training programs.
Gallagher Thrive program.
Charitable matching gift program.
And more.
Full‑time positions include all listed benefits. For non‑full‑time positions, details will be provided during the selection process.
We value inclusion and diversity
Gallagher embraces diverse identities, experiences, and talents. We are committed to equal employment opportunity and prohibit discrimination based on protected characteristics. We extend equal employment opportunity in all aspects of employment and provide reasonable accommodations for qualified individuals with disabilities.
To review our U.S. eligibility requirements, click Here.
#J-18808-Ljbffr