Executive Director (Baltimore)
PRM Consulting Group, Inc., Baltimore, MD, United States
PRM Consulting Group is conducting an executive search for an Executive Director for The Maryland Health Benefit Exchange (MHBE).
The Maryland Health Benefit Exchange (MHBE) connects over 1.3 million Marylanders with high-quality, affordable health care coverage options. At MHBE we are seeking a new Executive Director to lead one of the nation’s most successful state-based health care marketplaces. This role is an opportunity to ensure Marylanders access to affordable, high-quality health coverage through innovative affordability programs, technology-enabled service delivery, and a strong commitment to consumer experience.
The Maryland Health Benefit Exchange (MHBE) Opportunity
The Executive Director serves as the Chief Executive Officer of the MHBE. This person leads the organization and sets its overall strategic direction, overseeing key areas such as administration services, finance, information technology, human resources, marketing, and policy areas. The Executive Director is also responsible for managing the day-to-day operations while also shaping its long-term goals. This role involves building strong relationships with community partners and working with state and federal leaders.
The Executive Director reports to the Board of Trustees which collaborates with staff and leadership to carry out the organization’s mission. Working closely with the Board, the Executive Director develops priorities, shares ideas, and guides decision-making.
What is the Maryland Health Benefit Exchange (MHBE)?
The MHBE is a health care marketplace that makes it easier for individuals, families, and small businesses to compare health plans and choose coverage that fits their needs and budgets. By offering a range of options in one place, MHBE helps expand access to care and enhances competition and provide the same advantages available to larger employer groups. Each year, MHBE helps nearly 240,000 members enroll in private health plans and supports more than 1.1 million members in accessing Medicaid coverage.
MHBE plays a critical role in ensuring Marylanders have access to affordable, high-quality health coverage through innovative affordability programs, technology-enabled service delivery, and a strong commitment to consumer experience.
WHY JOIN MHBE?
• Mission-driven work that directly impacts Marylanders' access to health coverage
• Collaborative, high-performing leadership team
• Opportunity to drive innovation in consumer experience and public sector operations
• Competitive salary and comprehensive benefits package
Our Vision:
High-quality, affordable health coverage for all Marylanders.
Mission Statement:
We improve the health and well-being of Marylanders by connecting them with high-quality, affordable health coverage through innovation, technology, and customer service.
Values:
Diverse & Inclusive | Innovative | Collaborative | Ethical
Position Description
The position is based in the Baltimore/Annapolis area, is full-time and telework eligible. The salary is based on qualifications.
STRATEGIC & ORGANIZATIONAL LEADERSHIP
• Set strategic direction and lead execution across all MHBE operations, including IT, Human Resources, Marketing, Consumer Assistance, Financial Management, Administrative Services, and Policy & Planning
• Formulate strategic objectives and coordinate with the Board of Trustees for input, discussion, and decision
• Ensure operational excellence and long-term sustainability
• Champion a culture aligned with MHBE's values: Diverse & Inclusive, Innovative, Collaborative, and Ethical
BOARD & GOVERNANCE
• Report directly to and work in close partnership with the Board of Trustees
• Set and manage the strategic Board agenda, prepare materials, and facilitate Board discussion and decision-making
• Keep the Board informed on organizational performance, risk, regulatory developments, and strategic opportunities
• Ensure the organization operates in accordance with its statutory responsibilities and Board directives
POLICY, PROGRAMS & MEDICAID
• Oversee all major programs including QHP enrollment, Medicaid enrollment in coordination with the Department of Health, reinsurance, subsidies, and consumer assistance
• Manage MHBE's role in Medicaid enrollment under Modified Adjusted Gross Income categories, ensuring effective coordination with state partners
• Serve as the primary representative to the Governor, Legislature, Board of Trustees, and key stakeholders
• Partner with community organizations and policymakers to advance equitable access to care
• Ensure responsible stewardship of public funds and compliance with applicable statutory and regulatory requirements
OPERATIONS & INTERNAL MANAGEMENT
• Provide day-to-day oversight and direction to internal departments including IT, HR, Marketing, Financial Management, Consumer Assistance, Administrative Services, and Policy & Planning
• Lead a technology-driven marketplace with dedicated in-house IT and marketing teams, ensuring operational stability and high-performing delivery
• Drive innovation in affordability, enrollment, and consumer experience
• Manage the organization's budget and financial performance with fiduciary responsibility for public funds
EXTERNAL ENGAGEMENT
• Build and sustain effective collaboration across state agencies, federal partners, and external stakeholders
• Maintain strong media and government relations in a highly visible public leadership role
• Represent MHBE in public-facing forums and serve as the primary voice of the organization to the media and public
OPERATING ENVIRONMENT
The Executive Director operates in a dynamic and highly visible environment requiring leadership across evolving
federal and state healthcare policy, regulatory changes, and marketplace operations. MHBE has its own dedicated internal IT, marketing, and policy teams, which distinguishes it from many other state exchanges. The organization also manages both QHP and Medicaid enrollment, requiring the Executive Director to navigate both private market and government program dynamics simultaneously.
Qualifications
REQUIRED QUALIFICATIONS
• Bachelor's Degree required; Master's Degree in Public Health, Public Administration, Business Administration, Public Policy, J.D., or equivalent strongly preferred
• 10+ years of high-level experience in the health insurance industry (private or public) and/or health insurance-related policy development, with significant knowledge of the Affordable Care Act and health care delivery system trends
• Strong knowledge of Maryland's legislative and regulatory environment
• 5+ years of supervisory/management experience
KEY SKILLS & ATTRIBUTES
• Strong executive communicator and relationship builder
• Strategic leader with demonstrated ability to drive execution and organizational impact
• Experience working with Boards, legislative bodies, and executive stakeholders
• Ability to lead in complex, fast-paced, and highly visible environments
DESIRED QUALIFICATIONS
The preferred candidate demonstrates:
• Understanding of the importance of creating an organized, transparent marketplace for Marylanders to purchase affordable, quality health coverage and to claim available federal
tax credits and cost-sharing subsidies
• Experience with Medicaid policy and financing, including coordination with state health departments
• Knowledge of state legislative and budget processes and fiduciary responsibility for public funds
• Strong management and interpersonal skills with a commitment to fostering a high-performing team environment
• Strong public speaking and writing skills with astute understanding of media and government relations
• Experience making decisions in the public spotlight
• Ability to manage and work within a very fast-paced, quickly evolving organization and to steer and track multiple, complex priorities
• Executive leadership experience in complex, high-visibility organizations within the public sector,
regulated industries, or healthcare
• Experience leading large-scale operational organizations with significant technology, systems, or service delivery components
Special Qualifications
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
Selection Process
WORK LOCATION
Baltimore/Annapolis, MD
SALARY
$235,000 - $275,000 annually
TELEWORK ELIGIBLE
Yes
EMPLOYMENT TYPE
Full-Time
How to Apply
This is an Executive Service recruitment. A resume and cover letter must be submitted outlining qualifications and interest in the role.
Preferred method: Email resume and cover letter to ED_MHBE@prmconsulting.com
Mail option: 1814 13th Street NW, Washington, DC 20009
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The Maryland Health Benefit Exchange (MHBE) connects over 1.3 million Marylanders with high-quality, affordable health care coverage options. At MHBE we are seeking a new Executive Director to lead one of the nation’s most successful state-based health care marketplaces. This role is an opportunity to ensure Marylanders access to affordable, high-quality health coverage through innovative affordability programs, technology-enabled service delivery, and a strong commitment to consumer experience.
The Maryland Health Benefit Exchange (MHBE) Opportunity
The Executive Director serves as the Chief Executive Officer of the MHBE. This person leads the organization and sets its overall strategic direction, overseeing key areas such as administration services, finance, information technology, human resources, marketing, and policy areas. The Executive Director is also responsible for managing the day-to-day operations while also shaping its long-term goals. This role involves building strong relationships with community partners and working with state and federal leaders.
The Executive Director reports to the Board of Trustees which collaborates with staff and leadership to carry out the organization’s mission. Working closely with the Board, the Executive Director develops priorities, shares ideas, and guides decision-making.
What is the Maryland Health Benefit Exchange (MHBE)?
The MHBE is a health care marketplace that makes it easier for individuals, families, and small businesses to compare health plans and choose coverage that fits their needs and budgets. By offering a range of options in one place, MHBE helps expand access to care and enhances competition and provide the same advantages available to larger employer groups. Each year, MHBE helps nearly 240,000 members enroll in private health plans and supports more than 1.1 million members in accessing Medicaid coverage.
MHBE plays a critical role in ensuring Marylanders have access to affordable, high-quality health coverage through innovative affordability programs, technology-enabled service delivery, and a strong commitment to consumer experience.
WHY JOIN MHBE?
• Mission-driven work that directly impacts Marylanders' access to health coverage
• Collaborative, high-performing leadership team
• Opportunity to drive innovation in consumer experience and public sector operations
• Competitive salary and comprehensive benefits package
Our Vision:
High-quality, affordable health coverage for all Marylanders.
Mission Statement:
We improve the health and well-being of Marylanders by connecting them with high-quality, affordable health coverage through innovation, technology, and customer service.
Values:
Diverse & Inclusive | Innovative | Collaborative | Ethical
Position Description
The position is based in the Baltimore/Annapolis area, is full-time and telework eligible. The salary is based on qualifications.
STRATEGIC & ORGANIZATIONAL LEADERSHIP
• Set strategic direction and lead execution across all MHBE operations, including IT, Human Resources, Marketing, Consumer Assistance, Financial Management, Administrative Services, and Policy & Planning
• Formulate strategic objectives and coordinate with the Board of Trustees for input, discussion, and decision
• Ensure operational excellence and long-term sustainability
• Champion a culture aligned with MHBE's values: Diverse & Inclusive, Innovative, Collaborative, and Ethical
BOARD & GOVERNANCE
• Report directly to and work in close partnership with the Board of Trustees
• Set and manage the strategic Board agenda, prepare materials, and facilitate Board discussion and decision-making
• Keep the Board informed on organizational performance, risk, regulatory developments, and strategic opportunities
• Ensure the organization operates in accordance with its statutory responsibilities and Board directives
POLICY, PROGRAMS & MEDICAID
• Oversee all major programs including QHP enrollment, Medicaid enrollment in coordination with the Department of Health, reinsurance, subsidies, and consumer assistance
• Manage MHBE's role in Medicaid enrollment under Modified Adjusted Gross Income categories, ensuring effective coordination with state partners
• Serve as the primary representative to the Governor, Legislature, Board of Trustees, and key stakeholders
• Partner with community organizations and policymakers to advance equitable access to care
• Ensure responsible stewardship of public funds and compliance with applicable statutory and regulatory requirements
OPERATIONS & INTERNAL MANAGEMENT
• Provide day-to-day oversight and direction to internal departments including IT, HR, Marketing, Financial Management, Consumer Assistance, Administrative Services, and Policy & Planning
• Lead a technology-driven marketplace with dedicated in-house IT and marketing teams, ensuring operational stability and high-performing delivery
• Drive innovation in affordability, enrollment, and consumer experience
• Manage the organization's budget and financial performance with fiduciary responsibility for public funds
EXTERNAL ENGAGEMENT
• Build and sustain effective collaboration across state agencies, federal partners, and external stakeholders
• Maintain strong media and government relations in a highly visible public leadership role
• Represent MHBE in public-facing forums and serve as the primary voice of the organization to the media and public
OPERATING ENVIRONMENT
The Executive Director operates in a dynamic and highly visible environment requiring leadership across evolving
federal and state healthcare policy, regulatory changes, and marketplace operations. MHBE has its own dedicated internal IT, marketing, and policy teams, which distinguishes it from many other state exchanges. The organization also manages both QHP and Medicaid enrollment, requiring the Executive Director to navigate both private market and government program dynamics simultaneously.
Qualifications
REQUIRED QUALIFICATIONS
• Bachelor's Degree required; Master's Degree in Public Health, Public Administration, Business Administration, Public Policy, J.D., or equivalent strongly preferred
• 10+ years of high-level experience in the health insurance industry (private or public) and/or health insurance-related policy development, with significant knowledge of the Affordable Care Act and health care delivery system trends
• Strong knowledge of Maryland's legislative and regulatory environment
• 5+ years of supervisory/management experience
KEY SKILLS & ATTRIBUTES
• Strong executive communicator and relationship builder
• Strategic leader with demonstrated ability to drive execution and organizational impact
• Experience working with Boards, legislative bodies, and executive stakeholders
• Ability to lead in complex, fast-paced, and highly visible environments
DESIRED QUALIFICATIONS
The preferred candidate demonstrates:
• Understanding of the importance of creating an organized, transparent marketplace for Marylanders to purchase affordable, quality health coverage and to claim available federal
tax credits and cost-sharing subsidies
• Experience with Medicaid policy and financing, including coordination with state health departments
• Knowledge of state legislative and budget processes and fiduciary responsibility for public funds
• Strong management and interpersonal skills with a commitment to fostering a high-performing team environment
• Strong public speaking and writing skills with astute understanding of media and government relations
• Experience making decisions in the public spotlight
• Ability to manage and work within a very fast-paced, quickly evolving organization and to steer and track multiple, complex priorities
• Executive leadership experience in complex, high-visibility organizations within the public sector,
regulated industries, or healthcare
• Experience leading large-scale operational organizations with significant technology, systems, or service delivery components
Special Qualifications
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
Selection Process
WORK LOCATION
Baltimore/Annapolis, MD
SALARY
$235,000 - $275,000 annually
TELEWORK ELIGIBLE
Yes
EMPLOYMENT TYPE
Full-Time
How to Apply
This is an Executive Service recruitment. A resume and cover letter must be submitted outlining qualifications and interest in the role.
Preferred method: Email resume and cover letter to ED_MHBE@prmconsulting.com
Mail option: 1814 13th Street NW, Washington, DC 20009
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