Customer Service Representative (Jacksonville)
Infojini Inc, Jacksonville, FL, United States
Below is the Job Description for your reference:
Title: Customer Service Representative I
Location:
10550 Deerwood Park Blvd STE 100Parking
lot, Jacksonville, FL 32256-ONSITE
Duration: 1+ months Contract (Temp to Hire)
Shift timing: Mon-Fri 9:00 AM – 6:00 PM
Pay Rate: $19/hr. on W2.
Duties:
Reviews dashboard for outstanding assignments.
Contacts contractors for file status (site inspection, estimate upload, etc.).
Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
Completes customer service satisfaction surveys as required.
Assist external clients with customer service inquiries.
Participates in special projects or performs duties in other areas as requested.
Skills:
Highly proficient and advanced computer skills.
Excellent attention to detail and organizational skills.
Good time management abilities.
Strong analytical and problem-solving ability.
Excellent written, verbal and oral communication skills.
Good interpersonal skills.
Ability to work independently, with minimal supervision.
Strong work ethic.
Education:
High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.
Demonstrated experience in customer service, administrative/clerical skills.
Title: Customer Service Representative I
Location:
10550 Deerwood Park Blvd STE 100Parking
lot, Jacksonville, FL 32256-ONSITE
Duration: 1+ months Contract (Temp to Hire)
Shift timing: Mon-Fri 9:00 AM – 6:00 PM
Pay Rate: $19/hr. on W2.
Duties:
Reviews dashboard for outstanding assignments.
Contacts contractors for file status (site inspection, estimate upload, etc.).
Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
Completes customer service satisfaction surveys as required.
Assist external clients with customer service inquiries.
Participates in special projects or performs duties in other areas as requested.
Skills:
Highly proficient and advanced computer skills.
Excellent attention to detail and organizational skills.
Good time management abilities.
Strong analytical and problem-solving ability.
Excellent written, verbal and oral communication skills.
Good interpersonal skills.
Ability to work independently, with minimal supervision.
Strong work ethic.
Education:
High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.
Demonstrated experience in customer service, administrative/clerical skills.