Service Desk Consultant (Roswell)
The Woodlands Christian Academy, Roswell, GA, United States
Company Description
The Woodlands Christian Academy is an independent, Christ-centered college preparatory school dedicated to integrating education with Biblical faith. The school strives to challenge students to achieve their highest potential—spiritually, academically, physically, and socially—for the glory of Jesus Christ. Known for its commitment to excellence, The Woodlands Christian Academy provides a nurturing environment where students are encouraged to thrive both in and beyond the classroom.
Role Description
The Service Desk Consultant will provide exceptional technical support and customer service to faculty, staff, and students. Daily responsibilities include troubleshooting technical issues, providing timely resolutions, maintaining accurate records of service requests, and consulting with users to improve their experience with technology resources. The consultant will ensure adherence to best practices and contribute to the ongoing development of efficient IT processes.
Key Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.
Diagnose and resolve technical hardware and software issues, including operating systems, applications, and networking problems.
Respond to queries and requests for assistance, guiding users through step-by-step solutions.
Troubleshoot technical issues related to computers, printers, networking, and peripherals.
Install, configure, and maintain software, hardware, and network systems.
Escalate unresolved issues to higher-level support teams or vendors as necessary.
Document all support requests, solutions, and system configurations in a ticketing system (e.g., Zendesk, ServiceNow, etc.).
Maintain knowledge of company systems and technologies to provide effective solutions.
Provide end-user training on basic IT functions, software, and tools.
Collaborate with other IT teams to ensure smooth integration of systems and software.
Participate in system updates, patches, and routine maintenance.
Monitor and track service requests and ensure that all issues are resolved within established service level agreements (SLAs).
Keep up-to-date with the latest technology trends and assist with improving internal IT processes and procedures.
Qualifications
Proficient in providing exceptional Customer Service and ensuring Customer Satisfaction.
Strong Analytical Skills to diagnose and resolve technical issues effectively.
Excellent Communication and Consulting skills to engage with diverse users and provide ongoing support.
Organizational skills and attention to detail when maintaining service records and handling multiple tasks.
Ability to work collaboratively with a team and independently when necessary.
Previous experience in an IT support or service desk role is preferred.
Familiarity with common IT systems, software, and tools is a plus.
Benefits:
Competitive salary
Health insurance (medical, dental, vision)
Paid time off (vacation, sick days, holidays)
Retirement plan (e.g., 401k)
Professional development opportunities
Remote work options (if applicable)
The Woodlands Christian Academy is an independent, Christ-centered college preparatory school dedicated to integrating education with Biblical faith. The school strives to challenge students to achieve their highest potential—spiritually, academically, physically, and socially—for the glory of Jesus Christ. Known for its commitment to excellence, The Woodlands Christian Academy provides a nurturing environment where students are encouraged to thrive both in and beyond the classroom.
Role Description
The Service Desk Consultant will provide exceptional technical support and customer service to faculty, staff, and students. Daily responsibilities include troubleshooting technical issues, providing timely resolutions, maintaining accurate records of service requests, and consulting with users to improve their experience with technology resources. The consultant will ensure adherence to best practices and contribute to the ongoing development of efficient IT processes.
Key Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.
Diagnose and resolve technical hardware and software issues, including operating systems, applications, and networking problems.
Respond to queries and requests for assistance, guiding users through step-by-step solutions.
Troubleshoot technical issues related to computers, printers, networking, and peripherals.
Install, configure, and maintain software, hardware, and network systems.
Escalate unresolved issues to higher-level support teams or vendors as necessary.
Document all support requests, solutions, and system configurations in a ticketing system (e.g., Zendesk, ServiceNow, etc.).
Maintain knowledge of company systems and technologies to provide effective solutions.
Provide end-user training on basic IT functions, software, and tools.
Collaborate with other IT teams to ensure smooth integration of systems and software.
Participate in system updates, patches, and routine maintenance.
Monitor and track service requests and ensure that all issues are resolved within established service level agreements (SLAs).
Keep up-to-date with the latest technology trends and assist with improving internal IT processes and procedures.
Qualifications
Proficient in providing exceptional Customer Service and ensuring Customer Satisfaction.
Strong Analytical Skills to diagnose and resolve technical issues effectively.
Excellent Communication and Consulting skills to engage with diverse users and provide ongoing support.
Organizational skills and attention to detail when maintaining service records and handling multiple tasks.
Ability to work collaboratively with a team and independently when necessary.
Previous experience in an IT support or service desk role is preferred.
Familiarity with common IT systems, software, and tools is a plus.
Benefits:
Competitive salary
Health insurance (medical, dental, vision)
Paid time off (vacation, sick days, holidays)
Retirement plan (e.g., 401k)
Professional development opportunities
Remote work options (if applicable)