Project Manager (Sussex)
Pattyn, Sussex, WI, United States
Pattyn North America , headquartered in Sussex, WI, delivers turnkey automated packaging solutions that support end-of-line production across industries including food & beverage, bakery, protein, bulk solids, and consumer packaged goods. Our systems are designed to improve efficiency, ensure hygienic performance, and provide reliable, long-term operation — from individual machines to fully integrated packaging lines.
Part of the global Pattyn Group and the Duravant family of operating companies, Pattyn combines global packaging expertise with strong local support. With manufacturing, sales, and service operations across North America, Europe, and Asia, we help customers optimize production through innovative automation and integration solutions.
POSITION SUMMARY:
The
Project Manager
is responsible for leading and overseeing all aspects of parts operations, including inventory management, parts sales, customer service, and warehouse functions. This role ensures operational efficiency, inventory accuracy, and high levels of customer satisfaction while supporting business growth and profitability.
The Project Manager leads the Parts, Customer Service, and Warehouse teams and is accountable for achieving financial targets, maintaining inventory integrity, and driving continuous improvement across all related functions. This position reports directly to the Managing Director and works closely with cross-functional teams including Sales, Service, Operations, and Finance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Lead, manage, and develop Parts, Customer Service, and Warehouse employees, including performance management, coaching, and workforce planning.
Drive parts sales performance, including meeting revenue, margin, and growth targets.
Ensure all parts transactions are properly identified, processed, invoiced, and recorded to maintain accurate inventory and financial reporting.
Oversee inventory control processes including receiving, storage, cycle counting, adjustments, and physical organization of parts.
Manage warehouse operations to ensure accurate, timely picking, packing, and shipping of customer orders.
Support sales and service teams by identifying parts opportunities and advising customers on spare parts and service capabilities.
Maintain accurate customer records, pricing structures, and account information within internal systems.
Process customer orders including quotes, order entry, fulfillment, invoicing, and follow-up on delivery.
Manage product returns, including proper handling, documentation, and inventory reconciliation.
Establish and maintain relationships with vendors; procure parts inventory and identify cost-effective sourcing opportunities, including local suppliers.
Monitor and manage pricing, discounting, and cost structures to support profitability and customer satisfaction.
Partner with leadership to identify and implement technology enhancements that support operational performance.
Provide regular updates and performance feedback to leadership regarding departmental performance, challenges, and improvement opportunities.
Assist in cross-functional support as needed and perform other duties as assigned.
POSITION REQUIREMENTS:
Experience: 5+ years of experience in parts operations, supply chain, warehouse, or related field; prior leadership experience preferred.
Education: Bachelor’s degree in Business, Supply Chain, Operations, or related field preferred (or equivalent experience).
Bilingual required (Spanish)
Experience with ERP systems and inventory management processes. Experience with Fishbowl preferred.
Strong leadership and team management skills.
Customer-focused mindset with excellent communication skills.
WHY YOU SHOULD APPLY:
Competitive wages with growth opportunity.
Shared company-paid premium health benefits with buy-up options.
Company paid Long-term Disability Plan and Basic Life and AD&D.
401(k) employer matching plan.
Three weeks of paid leave and 10 paid holidays.
Educational Assistance Program that pays for job-related tuition assistance, training, course registration and exam fees
Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!).
Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more.
Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results.
Customer-centric: We have long-standing valued customers and differentiate ourselves by providing them with exceptional services.
Culture: We are driven by our number one asset, our employees, and their successes!
Part of the global Pattyn Group and the Duravant family of operating companies, Pattyn combines global packaging expertise with strong local support. With manufacturing, sales, and service operations across North America, Europe, and Asia, we help customers optimize production through innovative automation and integration solutions.
POSITION SUMMARY:
The
Project Manager
is responsible for leading and overseeing all aspects of parts operations, including inventory management, parts sales, customer service, and warehouse functions. This role ensures operational efficiency, inventory accuracy, and high levels of customer satisfaction while supporting business growth and profitability.
The Project Manager leads the Parts, Customer Service, and Warehouse teams and is accountable for achieving financial targets, maintaining inventory integrity, and driving continuous improvement across all related functions. This position reports directly to the Managing Director and works closely with cross-functional teams including Sales, Service, Operations, and Finance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Lead, manage, and develop Parts, Customer Service, and Warehouse employees, including performance management, coaching, and workforce planning.
Drive parts sales performance, including meeting revenue, margin, and growth targets.
Ensure all parts transactions are properly identified, processed, invoiced, and recorded to maintain accurate inventory and financial reporting.
Oversee inventory control processes including receiving, storage, cycle counting, adjustments, and physical organization of parts.
Manage warehouse operations to ensure accurate, timely picking, packing, and shipping of customer orders.
Support sales and service teams by identifying parts opportunities and advising customers on spare parts and service capabilities.
Maintain accurate customer records, pricing structures, and account information within internal systems.
Process customer orders including quotes, order entry, fulfillment, invoicing, and follow-up on delivery.
Manage product returns, including proper handling, documentation, and inventory reconciliation.
Establish and maintain relationships with vendors; procure parts inventory and identify cost-effective sourcing opportunities, including local suppliers.
Monitor and manage pricing, discounting, and cost structures to support profitability and customer satisfaction.
Partner with leadership to identify and implement technology enhancements that support operational performance.
Provide regular updates and performance feedback to leadership regarding departmental performance, challenges, and improvement opportunities.
Assist in cross-functional support as needed and perform other duties as assigned.
POSITION REQUIREMENTS:
Experience: 5+ years of experience in parts operations, supply chain, warehouse, or related field; prior leadership experience preferred.
Education: Bachelor’s degree in Business, Supply Chain, Operations, or related field preferred (or equivalent experience).
Bilingual required (Spanish)
Experience with ERP systems and inventory management processes. Experience with Fishbowl preferred.
Strong leadership and team management skills.
Customer-focused mindset with excellent communication skills.
WHY YOU SHOULD APPLY:
Competitive wages with growth opportunity.
Shared company-paid premium health benefits with buy-up options.
Company paid Long-term Disability Plan and Basic Life and AD&D.
401(k) employer matching plan.
Three weeks of paid leave and 10 paid holidays.
Educational Assistance Program that pays for job-related tuition assistance, training, course registration and exam fees
Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!).
Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more.
Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results.
Customer-centric: We have long-standing valued customers and differentiate ourselves by providing them with exceptional services.
Culture: We are driven by our number one asset, our employees, and their successes!