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Under the supervision of the Customer Service Supervisor, the Customer Service/Inside Sales Rep is accountable for establishing a strong customer relationship - based on trust and responsiveness. The CSR will accurately process customer orders in an efficient manner to ensure customer demands are met, manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner. This will be a hybrid position (3 days in office, 2 from home).

Some of the daily responsibilities:
Order Entry

Process received orders to ensure accuracy and entry in to SAP/SFDC
Good understanding of various order processing (EDI, fax-to-EDI, web-to-EDI)
Verify all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any
Understands and correctly interprets Service Level Agreement for customer and sales team, including all retail customer contracts and requirements

Order Maintenance

Schedule and Maintain orders in SAP and SFDC

Create deliveries for released orders by calculating truck loads
Respond to inquiries via email or phone, e.g. inventory availability, production schedule, technical questions, products and policies
Coordinate with Shipping to build efficient loads and schedules for pool trucks
Maintain records of customer interaction, in SFDC - Voice of Customer (VOC)
Managing the status of open orders/backorders
Communicating with Reps/Customers to obtain T/L fills and B/O releases
Run daily Order Edit
Send weekly open order reports to all Reps
Coordinate with Planners, Sales Manager/Representative, Credit Manager, Salesforce.com Administrator
Provide verbal quotes (Q1 and Q2) and entered into SFDC

Conflict Management

Properly accepts, logs, manages and resolves customer and sales issues in a professional and empathetic manner
Keeps customers informed of any issues of orders/deliveries
Attend trade shows to showcase knowledge of product and assist sales team
Keep SFDC administrator abreast of any problems within Salesforce (i.e., pricing discrepancies, etc.)

Credit, Debit, RGA

Manage the Return Material process within agreed upon policy parameters, ensuring customer satisfaction, while guidelines are achieved.
Researches deductions/short payments/credit disputes & communicates with customer in a professional and empathetic manner to resolve dispute/issue
Process credit applications for new or updated customer SAP accounts
Gather information for credit/debit memos and forward to customer service

Inside Sales:

Make outbound sales calls
Upsell existing accounts/products
Prospect for new business as requested

What you bring to the table:

Formal education such as a Bachelor's degree or certifications or 1-3 years of practical customer service/order entry.
Inside sales experience
Strong interpersonal and relationship management skills
Experience and comfortable in conflict resolution
Ability to multi-task
Good systems aptitude and solid PC/keyboarding skills
Strong basic math skills

#LI-BF2","shortDescription","Airswift has been tasked by one of its chemical clients to look for a Customer Service/Inside Sales Rep to work a 1-year hybrid contract in...","promoted","title","Customer Service/Inside Sales Representative","duration","","experienceLevel","displayThumbnail","location","locations",[63],"id",["B","3534709630"],"displayHeadline","Work at Airswift","category","displayPublishedAt","1 days ago","displayUrl","/jobs/3534709630-customer-service-inside-sales-representative","shortTitle","shortLocation","Houston, TX, United States","searchCompanyPath","/jobs?keyword=Airswift","searchLocationPath","/jobs?location=Houston%2C+TX%2C+United+States","searchTitlePath","/jobs?keyword=Customer+Service%2FInside+Sales+Representative",{"_64":65,"_66":67,"_68":69,"_70":71,"_72":73},"country","United States","city","Houston","formatted","Houston, TX, United States, 77299","state","TX","postal_code","77299",["D",1777420800000],"Tioga","
Sales Representative
Tioga Pipe, Inc. is a privately held supplier of pipe, tubing, fittings, flanges, and related products in chrome-alloy steel, stainless steel, carbon steel and nickel alloy steels primarily servicing the global energy and power generation business. The Company has been in business for over 75 years and is one of the top material suppliers for:
Global Power Generation
Nuclear Power
Oil Refining
Gas and Chemical Processing
U.S. Military Shipbuilding
Tioga operates from three Regional Centers located in Pennsylvania, Texas, and Tennessee where the inventory is among the largest and most comprehensive in the United States. Core competencies that support our continued success are professional project management, comprehensive inventory, worldwide mill relationships, quality programs, and our unsurpassed experience and market knowledge.
Position Summary
Tioga is currently looking for an Inside Sales Representative to be located in our Houston office and reporting to the Regional Sales Director. The Inside Sales Representative will be responsible for providing outstanding customer support and generating sales revenue.
This sales position is an excellent opportunity for someone interested in launching a career in a highly respected sales organization while learning the essentials of the business.
Qualifications
Bachelor's degree in a related field or equivalent combination of education, training and experience
Strong business acumen and Sales mindset
Excellent oral and written communication skills
Excellent customer relations
Working knowledge of MS Office applications especially in Excel and Outlook
Good mathematical and mechanical aptitude
Roles and Responsibilities
Serve as primary customer interface from inquiry to final delivery
Build proposals and discuss details with customer,
Sourcing materials to meet non-inventory customer needs.
Represent Tioga in interactions with customers, vendors, third party contractors and co-workers in the highest professional manner
Understand and communicate details concerning Tioga specifications
Manage orders from inquiry to delivery
Follow-up on customer inquiries and requests, maintaining CRM database
Build and maintain relationships with customers and suppliers
Communicate customer needs within the Tioga organization, ensuring on-time deliveries and customer satisfaction
Research and develop sales opportunities with existing and potential customers.
Ability to follow -up with customers and close sales.
All other duties as assigned.
Personal Characteristics
Professionalism and motivation for sales
Ability to work independently and effectively in a team.
Develops strong interpersonal relationships with customers, suppliers and colleagues.
Highly reliable and takes pride in accurate work.
Self-confident with a strong work ethic. Sets high personal and professional standards.
Strong ethical integrity with the ability to distinguish between non-compromising standards but have the ability to provide creative solutions to acheive resolution for underdefined requirements.
Excellent time management skills as well as excellent follow-up skills.
Sound business judgement and strong sense of urgency.
Strong analytical, computer and reasoning abilities.
Commitmentto shared values and accountability.
Compensation
Compensation will be commensurate with experience. Tioga has a highly competitive compensation package including:
Performance-oriented incentive program
Comprehensive health and wellness plans
401K with employer match
Life and Disability Insurance
Tioga Pipe is proud to be an Equal Opportunity Employer
","
Sales Representative
Tioga Pipe, Inc. is a privately held supplier of pipe, tubing, fittings, flanges, and related products in chro...","Sales Representative | Houston, TX",[86],["B","3522061157"],"Work at Tioga","2 days ago","/jobs/3522061157-sales-representative-houston-tx","/jobs?keyword=Tioga","/jobs?keyword=Sales+Representative+%7C+Houston%2C+TX",{"_64":65,"_66":67,"_68":87,"_70":71,"_72":88},"Houston, TX, United States, 77001","77001",true,["D",1777557600000],"Westlake Chemical","Territory Manager
SUMMARY
The

Territory Manager

achieves increased sales revenue and profitability within the

Southern FL market: Tampa to the West Coast and down to Miami Dade and the Keys.

The Territory Manager will achieve sales goals by effectively selling and communicating the company's products and/or related services to existing and prospective customers. A major focus will be on the pull through sales process by creating demand at the specifier, owner, and contractor levels.

DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following:

Comply with all company policies and procedures

Meet or exceed sales goals and objectives set by management

Create demand by educating on the features and benefits of Certa-Lok restrained joint PVC Product system to engineers, owners, municipalities, contractors, and wholesale distribution.

Perform professional presentations or demonstrations of company's products and services

Establish, develop and maintain business relationships with distributors, engineers, municipalities, contractors, and other key contacts within the assigned geographic territory.

Build and maintain ongoing awareness of industry products and services, competitor activities and other research that can be shared with management

Evaluate marketing data by utilizing sales management software tools to maximize sales efficiency and effectiveness

Actively manage travel schedule to cover assigned territory in a time-efficient manner. Travel will be roughly 50% within sales territory.

Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing professional networks. Focus should especially be paid to directional drilling, pipe bursting, and other areas where restrained pipe is needed.

Resolve customer complaints by identifying problems and expediting solutions

Provide management weekly market activity/results and monthly territory analyses

Work closely with distribution in order to forecast monthly sales volume

Coordinate sales efforts with sales management, accounting, logistics, engineering, manufacturing and customer service groups

Analyze the territory/market's potential and determine the value of existing and prospective customers to the organization and value/volume model

Plan and organize sales strategy by maximizing the Return on Time Investment for assigned territory

Participate in local, regional and national trade shows

Ensure that databases are current and updated with accurate customer information

Implement pricing policies within market segments as directed by Regional Sales Manager

Coordinate major bid strategy and maintain bid calendar

Provide pricing, product availability and order status information to territory accounts

Execute the timely preparation of all sales reports, expense reports and assigned projects

Effectively manage a Travel and Entertainment Budget to maximize return on investment. rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

Bachelor's degree, preferably in business or related field

Must be currently residing in Tampa, Sarasota or Bradenton, FL areas

Must have 3-5+ years' of outside sales experience

Must have multi-level sale experience/ pull through sales experience

Self-starter, motivated, team focused and results driven

Outgoing, good with numbers, relatable

Strong presentation, organizational, and time management skills

Demonstrated track record of exceeding corporate goals

Excellent verbal and written communication skills

Strong technical skills and aptitude; ability to present technical concepts with hands‑on demonstrations to customers

Proficient in MS Office

Ability to travel within assigned geographic territory

Valid driver's license and good DMV record

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
This is a

fully remote position . While performing the duties of this job, the employee is

frequently exposed to wet and/or humid conditions , moving mechanical parts,

extreme cold, and extreme heat . The employee is occasionally exposed to fumes or airborne particles and

outside weather conditions . The noise level in the work environment is moderate to loud.

Job can require up to 60-75% travel (up to 3 weeks per month).

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

#J-18808-Ljbffr
","Territory Manager
SUMMARY
The

Territory Manager

achieves increased sales revenue and profitability within the

So...","Territory Manager, Pipe & Fittings (Southern FL Region: Tampa to the West Coast ",[105],["B","3536073730"],"Work at Westlake Chemical","15 hours ago","/jobs/3536073730-territory-manager-pipe-fittings-southern-fl-region-tampa-to-the-west-coast","Territory Manager, Pipe & Fittings (Southern FL Region: Tampa to ...","Tampa, FL, United States","/jobs?keyword=Westlake+Chemical","/jobs?location=Tampa%2C+FL%2C+United+States","/jobs?keyword=Territory+Manager%2C+Pipe+%26+Fittings+%28Southern+FL+Region%3A+Tampa+to+...",{"_64":65,"_66":106,"_68":107,"_70":108,"_72":109},"Tampa","Tampa, FL, United States, 33646","FL","33646",["D",1777377600000],"A leading manufacturing company seeks a Territory Manager I for Central Texas. The role involves driving sales revenue and maintaining distributor relationships, requiring 3-5+ years of sales experience and a Bachelor's degree. Strong presentation and organizational skills are essential, along with the ability to travel frequently within the territory. The position is fully remote with expected travel up to 60-70%. Fluency in Spanish is preferred, and candidates must reside in Austin or San Antonio, TX.
#J-18808-Ljbffr
","A leading manufacturing company seeks a Territory Manager I for Central Texas. The role involves driving sales revenue and maintaining distributor ...","Remote Territory Manager, Pipe & Fittings (Central TX)",[120],["B","3522848594"],"/jobs/3522848594-remote-territory-manager-pipe-fittings-central-tx","Austin, TX, United States","/jobs?location=Austin%2C+TX%2C+United+States","/jobs?keyword=Remote+Territory+Manager%2C+Pipe+%26+Fittings+%28Central+TX%29",{"_64":65,"_66":121,"_68":122,"_70":71,"_72":123},"Austin","Austin, TX, United States, 78716","78716",["D",1777377600000],"Territory Manager I - Central Texas
Westlake Pipe & Fittings, a Westlake company (NYSE:WLK), supplies gasketed, solvent‑weld, and restrained joint pipes and a wide range of fittings for municipal water and sewer, plumbing, water well, pool and spa, and agricultural and turf irrigation markets.

Summary
The Territory Manager I achieves increased sales revenue and profitability within the Central Texas markets by effectively selling and communicating Westlake Pipe & Fittings' solutions to existing and prospective customers, with a major focus on the distributor network and their contractors.

Duties and Responsibilities
May include, but are not limited to, the following:

Comply with all company policies and procedures

Meet or exceed sales goals and objectives set by management

Create demand by educating distributors and contractors on the benefits of Westlake Pipe & Fittings' solutions

Perform professional presentations or demonstrations of company products and services

Establish, develop and maintain business relationships with distributors and their contractors, and other key contacts within the assigned geographic territory

Build and maintain ongoing awareness of industry products and services, competitor activities and other research that can be shared with management

Evaluate marketing data by utilizing sales management software tools to maximize sales efficiency and effectiveness

Actively manage travel schedule to cover assigned territory in a time‑efficient manner; travel will be roughly 60‑70% within sales territory

Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing professional networks. Focus should especially be paid to directional drilling, pipe bursting, and other areas where restrained pipe is needed

Resolve customer complaints by identifying problems and expediting solutions

Provide management weekly market activity/results and monthly territory analyses

Work closely with distribution in order to forecast monthly sales volume

Coordinate sales efforts with sales management, accounting, logistics, engineering, manufacturing and customer service groups

Analyze the territory/market's potential and determine the value of existing and prospective customers to the organization and value/volume model

Plan and organize sales strategy by maximizing the return on time investment for assigned territory

Participate in local and regional trade shows

Ensure that databases are current and updated with accurate customer information

Implement pricing policies within market segments as directed by Regional Sales Manager

Coordinate major bid strategy and maintain bid calendar

Provide pricing, product availability and order status information to territory accounts

Execute the timely preparation of all sales reports, expense reports and assigned projects

Effectively manage a travel and entertainment budget to maximize return on investment

Education, Experience and Qualifications

Must be currently residing in San Antonio or Austin, TX and be able to travel within the assigned geographic territory (Central TX: Austin, San Antonio & the Valley) by car, plane or train

Must have 3-5+ years' of sales experience

Must be able to travel internationally and hold a valid passport

Bachelor's degree, preferably in business or a related field

Self‑starter, motivated, team‑focused and results driven

Outgoing, good with numbers, relatable

Strong presentation, organizational, and time‑management skills

Demonstrated track record of exceeding corporate goals

Excellent verbal and written communication skills

Strong technical skills and aptitude; ability to present technical concepts with hands‑on demonstrations to customers

Proficient in MS Office

Fluency in Spanish preferred

Valid driver's license and good DMV record

Physical Demands
The employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently must stand, walk, and sit, and occasionally stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment
This is a fully remote position. The employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, extreme cold, and extreme heat. The employee is occasionally exposed to fumes or airborne particles and outside weather conditions. The noise level in the work environment is moderate to loud.

Travel
Job can require up to 60‑70% travel (up to 3 weeks per month).

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

#J-18808-Ljbffr
","Territory Manager I - Central Texas
Westlake Pipe & Fittings, a Westlake company (NYSE:WLK), supplies gasketed, solvent‑weld, and restrained jo...","Territory Manager I, Pipe & Fittings (Central TX Region: Austin, San Antonio & t",[133],["B","3522741063"],"/jobs/3522741063-territory-manager-i-pipe-fittings-central-tx-region-austin-san-antonio-t","Territory Manager I, Pipe & Fittings (Central TX Region: Austin, ...","/jobs?keyword=Territory+Manager+I%2C+Pipe+%26+Fittings+%28Central+TX+Region%3A+Austin%2C+...",{"_64":65,"_66":121,"_68":122,"_70":71,"_72":123},211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","
Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.
\r\n
Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.
","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers",["B","3534759559"],["D",1777507200000],"indexedAt","Inside Sales Representative II - Pipe & Fittings","
Westlake - - Responsibilities: Enter and process customer orders in SAP/SFDC; Respond to inquiries via email or phone (inventory, production schedule, policies); Maintain records of customer interactions in SFDC (VOC); Manage status of open orders/backorders; Coordinate with Planners, Sales Manager/Representative, Credit Manager, SFDC Administrator
","descriptionText","Inside Sales Representative II - Pipe & Fittings Westlake Westlake - - Responsibilities: Enter and process customer orders in SAP/SFDC; Respond to inquiries via email or phone (inventory, production schedule, policies); Maintain records of customer interactions in SFDC (VOC); Manage status of open orders/backorders; Coordinate with Planners, Sales Manager/Representative, Credit Manager, SFDC Administrator","
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