Data Center Operations Technician, COL5 (3rd Shift: Sun - Wed 10:00pm - 8:00am)
Cologix, Inc., Columbus, OH, United States
About Our Company:
Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix hyperscale edge data centers in 13 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.
About the Position
We are seeking a detail-oriented, execution-focused Data Center Operations Technician to support customer requests and day-to-day operational activity within a 24x7 colocation environment. This role is the primary hands‑on operational resource for remote hands services, structured cabling, interconnection support, physical‑layer validation, alarm response, and operational monitoring within the data center.
Shift:
3rd Shift: Sunday - Wednesday 10:00pm - 8:00am
What You Do Daily
Execute remote hands services and customer support requests, including reboots, media swaps, visual inspections, cable tracing, and basic physical‑layer tasks
Install, test, label, and maintain structured copper and fiber cabling, patch panels, and cross‑connect infrastructure in accordance with site standards
Provision and troubleshoot customer and carrier interconnection services within defined physical‑layer scope
Monitor security, environmental, and equipment alarms, perform rounds and readings, validate field conditions, and elevate issues appropriately
Maintain accurate documentation for cross‑connects, connectivity paths, capacity tracking, and operational activities
Support physical network hardware readiness through rack‑and‑stack assistance, optic swaps, cable management, and visual checks
Help maintain data center cleanliness, orderly pathways, and operational discipline in technical spaces
Support controlled access and escort procedures within secure technical areas in accordance with site requirements
Participate in rotating 24x7 on‑call support and flexible scheduling as needed
What Makes You a Good Fit
Hands‑on experience in data center operations, structured cabling, telecom, IT infrastructure, or a similar technical environment
Strong working knowledge of copper and fiber media, patching practices, cable testing, and physical‑layer troubleshooting
Ability to execute precise work in live customer environments without creating avoidable risk
Strong attention to detail in labeling, documentation, change control, and customer‑facing task execution
Ability to recognize environmental, equipment, or operational abnormalities and elevate clearly and appropriately
Comfortable working in a 24x7 environment where responsiveness, professionalism, and consistency matter
Leadership Profile
Brings strong execution discipline and follows procedures carefully in live production environments
Works with urgency while maintaining accuracy, documentation quality, and customer‑impact awareness
Understands physical‑layer dependencies and knows when to act, when to verify, and when to elevate
Maintains professionalism in customer‑facing work and cross‑functional coordination
Supports operational readiness through reliability, flexibility, and attention to detail
What Success Looks Like
Customer requests and remote hands tasks are completed accurately, professionally, and on time
Cross‑connects, cabling, and physical‑layer work are clean, well‑documented, and reliable
Environmental, equipment, and security‑related issues are identified quickly and elevated with useful context
Documentation remains current and supports provisioning, troubleshooting, capacity planning, and audits
Technical spaces remain organized, safe, and ready to support ongoing operations
The site has confidence in the technician’s execution, responsiveness, and operational judgment
Qualifications
High school diploma or equivalent required; technical training or related certifications preferred
2+ years of experience in data center operations, structured cabling, telecom, IT support, or a related field preferred
Experience working with copper and fiber cabling, patch panels, cross‑connects, and cable testing tools
Familiarity with remote hands services, ticketing systems, documentation practices, and customer support in a technical environment
Basic understanding of data center layouts, physical network topology, and interconnection environments
Ability to work shifts, including nights, weekends, holidays, and on‑call rotations as needed
Strong written and verbal communication skills, with the ability to document work clearly and elevate issues effectively
Why Join Us
This is an opportunity to play a hands‑on role in supporting the day‑to‑day operations of a mission‑critical environment. You will help deliver the precise execution, responsiveness, and operational discipline that customers depend on every day.
$28 - $35 an hour
Benefits
Medical, dental, and vision insurance
Company paid Life Insurance
Voluntary supplemental life insurance
Flexible spending account
Health savings account
Non‑accrued PTO
Short‑ and Long‑Term Disability
Company paid holidays
401k Retirement Plan with employer match
Mental Wellness Benefits
Tuition Reimbursement
Paid Parental Leave
Employee Discount Marketplace
Employee Recognition Platform
Compensation
Individual compensation will be commensurate with the candidate’s experience. This position will also be eligible for a shift differential.
Equal Opportunity Employer
Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance in applying for any of our open positions, please contact recruiting@cologix.com or call 720-940-2551.
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Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix hyperscale edge data centers in 13 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.
About the Position
We are seeking a detail-oriented, execution-focused Data Center Operations Technician to support customer requests and day-to-day operational activity within a 24x7 colocation environment. This role is the primary hands‑on operational resource for remote hands services, structured cabling, interconnection support, physical‑layer validation, alarm response, and operational monitoring within the data center.
Shift:
3rd Shift: Sunday - Wednesday 10:00pm - 8:00am
What You Do Daily
Execute remote hands services and customer support requests, including reboots, media swaps, visual inspections, cable tracing, and basic physical‑layer tasks
Install, test, label, and maintain structured copper and fiber cabling, patch panels, and cross‑connect infrastructure in accordance with site standards
Provision and troubleshoot customer and carrier interconnection services within defined physical‑layer scope
Monitor security, environmental, and equipment alarms, perform rounds and readings, validate field conditions, and elevate issues appropriately
Maintain accurate documentation for cross‑connects, connectivity paths, capacity tracking, and operational activities
Support physical network hardware readiness through rack‑and‑stack assistance, optic swaps, cable management, and visual checks
Help maintain data center cleanliness, orderly pathways, and operational discipline in technical spaces
Support controlled access and escort procedures within secure technical areas in accordance with site requirements
Participate in rotating 24x7 on‑call support and flexible scheduling as needed
What Makes You a Good Fit
Hands‑on experience in data center operations, structured cabling, telecom, IT infrastructure, or a similar technical environment
Strong working knowledge of copper and fiber media, patching practices, cable testing, and physical‑layer troubleshooting
Ability to execute precise work in live customer environments without creating avoidable risk
Strong attention to detail in labeling, documentation, change control, and customer‑facing task execution
Ability to recognize environmental, equipment, or operational abnormalities and elevate clearly and appropriately
Comfortable working in a 24x7 environment where responsiveness, professionalism, and consistency matter
Leadership Profile
Brings strong execution discipline and follows procedures carefully in live production environments
Works with urgency while maintaining accuracy, documentation quality, and customer‑impact awareness
Understands physical‑layer dependencies and knows when to act, when to verify, and when to elevate
Maintains professionalism in customer‑facing work and cross‑functional coordination
Supports operational readiness through reliability, flexibility, and attention to detail
What Success Looks Like
Customer requests and remote hands tasks are completed accurately, professionally, and on time
Cross‑connects, cabling, and physical‑layer work are clean, well‑documented, and reliable
Environmental, equipment, and security‑related issues are identified quickly and elevated with useful context
Documentation remains current and supports provisioning, troubleshooting, capacity planning, and audits
Technical spaces remain organized, safe, and ready to support ongoing operations
The site has confidence in the technician’s execution, responsiveness, and operational judgment
Qualifications
High school diploma or equivalent required; technical training or related certifications preferred
2+ years of experience in data center operations, structured cabling, telecom, IT support, or a related field preferred
Experience working with copper and fiber cabling, patch panels, cross‑connects, and cable testing tools
Familiarity with remote hands services, ticketing systems, documentation practices, and customer support in a technical environment
Basic understanding of data center layouts, physical network topology, and interconnection environments
Ability to work shifts, including nights, weekends, holidays, and on‑call rotations as needed
Strong written and verbal communication skills, with the ability to document work clearly and elevate issues effectively
Why Join Us
This is an opportunity to play a hands‑on role in supporting the day‑to‑day operations of a mission‑critical environment. You will help deliver the precise execution, responsiveness, and operational discipline that customers depend on every day.
$28 - $35 an hour
Benefits
Medical, dental, and vision insurance
Company paid Life Insurance
Voluntary supplemental life insurance
Flexible spending account
Health savings account
Non‑accrued PTO
Short‑ and Long‑Term Disability
Company paid holidays
401k Retirement Plan with employer match
Mental Wellness Benefits
Tuition Reimbursement
Paid Parental Leave
Employee Discount Marketplace
Employee Recognition Platform
Compensation
Individual compensation will be commensurate with the candidate’s experience. This position will also be eligible for a shift differential.
Equal Opportunity Employer
Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance in applying for any of our open positions, please contact recruiting@cologix.com or call 720-940-2551.
#J-18808-Ljbffr