IT Support Specialist I- On-Site- Reno, NV
Caesars Entertainment, Reno, NV, United States
Job Summary
The Specialist’s role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment.
How You Will Create the Extraordinary
Respond to help desk requests via phone, email, or other channels; elevate unresolved issues promptly.
Deliver first-level technical support across hardware and software platforms, including issue diagnosis, documentation, and resolution.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Record, track, and document the help desk request problem‑solving process, including all successful and unsuccessful decisions made and actions taken.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and FAQs on the Internet to aid in problem resolution.
Perform hands‑on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Exemplify the company’s core values, family‑style service, mission, and vision.
Exemplify the DEI (diversity, equity, inclusion) culture.
Perform other job‑related duties as assigned.
What You Will Need
Associate degree in Computer Science or equivalent technical experience.
2–3 years of experience in IT support, with demonstrated ability to troubleshoot across multiple platforms.
Strong proficiency with personal computing hardware/software and restoration techniques.
Excellent verbal and written communication skills.
Proven ability to perform under pressure in high‑paced environments.
Familiarity with daily logs, instructions, memos, and company procedures.
Experience with maintaining technical asset inventories.
Additional Requirements
Ability to lift up to 50 lbs. and carry up to 25 lbs.
Comfortable working in environments with noise, bright lighting, and dust.
Frequent physical tasks include twisting, stooping, bending, kneeling, reaching overhead, and climbing.
Must be responsive to tactile, auditory, visual, and speech‑based cues.
Must be able to freely access and navigate all areas of the property, including casino floor.
May be subject to smoking environment and moderate noise.
Performance Requirements
Must provide internal and external guests with service excellence, have excellent communication and observation skills, and maintain an easygoing demeanor to ensure a fun and safe environment for guests. Above-average speaking – both speaking and reading/writing English, with excellent interpersonal skills. Work requires schedule flexibility, which may include days off, nights, weekends, holidays, and overtime as needed.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individual’s religious beliefs or practices.
#J-18808-Ljbffr
The Specialist’s role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment.
How You Will Create the Extraordinary
Respond to help desk requests via phone, email, or other channels; elevate unresolved issues promptly.
Deliver first-level technical support across hardware and software platforms, including issue diagnosis, documentation, and resolution.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Record, track, and document the help desk request problem‑solving process, including all successful and unsuccessful decisions made and actions taken.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and FAQs on the Internet to aid in problem resolution.
Perform hands‑on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Exemplify the company’s core values, family‑style service, mission, and vision.
Exemplify the DEI (diversity, equity, inclusion) culture.
Perform other job‑related duties as assigned.
What You Will Need
Associate degree in Computer Science or equivalent technical experience.
2–3 years of experience in IT support, with demonstrated ability to troubleshoot across multiple platforms.
Strong proficiency with personal computing hardware/software and restoration techniques.
Excellent verbal and written communication skills.
Proven ability to perform under pressure in high‑paced environments.
Familiarity with daily logs, instructions, memos, and company procedures.
Experience with maintaining technical asset inventories.
Additional Requirements
Ability to lift up to 50 lbs. and carry up to 25 lbs.
Comfortable working in environments with noise, bright lighting, and dust.
Frequent physical tasks include twisting, stooping, bending, kneeling, reaching overhead, and climbing.
Must be responsive to tactile, auditory, visual, and speech‑based cues.
Must be able to freely access and navigate all areas of the property, including casino floor.
May be subject to smoking environment and moderate noise.
Performance Requirements
Must provide internal and external guests with service excellence, have excellent communication and observation skills, and maintain an easygoing demeanor to ensure a fun and safe environment for guests. Above-average speaking – both speaking and reading/writing English, with excellent interpersonal skills. Work requires schedule flexibility, which may include days off, nights, weekends, holidays, and overtime as needed.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individual’s religious beliefs or practices.
#J-18808-Ljbffr