Computer Support Associate I - Infrastructure
EPITEC, Moline, IL, United States
Position Title
Computer Support Associate I
John Deere Company
World Headquarters (9000) - Moline, IL
Work Schedule
1st Shift, onsite
Flexible start between
7:00-8:00 AM
and end between
5:00-6:00 PM
Limited travel to other Quad City locations may be required ( less than 5% )
Compensation
$25.00 per hour
Work Authorization
US Citizens and Green Card holders only
Position Overview
The Computer Support Associate I will provide onsite deskside
Tier 2 IT support
at John Deere’s World Headquarters. The role supports stable, well-documented IT processes with a focus on end user support, asset management, and conference room/AV support.
This position is well suited for early career IT professionals or recent college graduates seeking hands-on experience in a large enterprise environment.
Key Responsibilities
Provide onsite deskside Tier 2 technical support to end users
Image, deploy, and configure desktop and laptop systems
Resolve ServiceNow tickets by following established knowledge base articles
Support and troubleshoot conference rooms and AV equipment
Replace printer consumables such as toner and pickup rollers
Update and maintain IT assets in asset management systems
Dispose of obsolete or decommissioned equipment
Create and maintain basic documentation including contact lists, logs, and incident records
Maintain inventory, order supplies, and coordinate routine equipment maintenance
Identify process issues and resolve them using predefined procedures
Escalate issues that fall outside documented solutions
Apply basic technical knowledge to support daily IT operations
Required Skills and Qualifications
Knowledge of computing and networking fundamentals
Hands-on AV and conference room support experience (required)
Proficiency with Microsoft Office and standard desktop environments
Experience using intranet and internet-based applications
Familiarity with Agile methodology
Understanding of computer security policies and general security concepts
Experience Requirements
1+ year of IT support experience preferred
Recent college graduates will be considered
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Computer Support Associate I
John Deere Company
World Headquarters (9000) - Moline, IL
Work Schedule
1st Shift, onsite
Flexible start between
7:00-8:00 AM
and end between
5:00-6:00 PM
Limited travel to other Quad City locations may be required ( less than 5% )
Compensation
$25.00 per hour
Work Authorization
US Citizens and Green Card holders only
Position Overview
The Computer Support Associate I will provide onsite deskside
Tier 2 IT support
at John Deere’s World Headquarters. The role supports stable, well-documented IT processes with a focus on end user support, asset management, and conference room/AV support.
This position is well suited for early career IT professionals or recent college graduates seeking hands-on experience in a large enterprise environment.
Key Responsibilities
Provide onsite deskside Tier 2 technical support to end users
Image, deploy, and configure desktop and laptop systems
Resolve ServiceNow tickets by following established knowledge base articles
Support and troubleshoot conference rooms and AV equipment
Replace printer consumables such as toner and pickup rollers
Update and maintain IT assets in asset management systems
Dispose of obsolete or decommissioned equipment
Create and maintain basic documentation including contact lists, logs, and incident records
Maintain inventory, order supplies, and coordinate routine equipment maintenance
Identify process issues and resolve them using predefined procedures
Escalate issues that fall outside documented solutions
Apply basic technical knowledge to support daily IT operations
Required Skills and Qualifications
Knowledge of computing and networking fundamentals
Hands-on AV and conference room support experience (required)
Proficiency with Microsoft Office and standard desktop environments
Experience using intranet and internet-based applications
Familiarity with Agile methodology
Understanding of computer security policies and general security concepts
Experience Requirements
1+ year of IT support experience preferred
Recent college graduates will be considered
#J-18808-Ljbffr