Quality Manager
Smurfit Westrock, Indianapolis, IN, United States
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Job Purpose
The role focuses on compliance,customers,and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures.
To protect and please the customer by ensuring supply of the highest quality product
Working with production and support functions to maintain and improve our quality systems and adherence to operational best practice thus guaranteeing compliance to external and internal standards
To drive improvement activities to support quality and financial performance leading key improvement projects evolving through customer requirements, legislative changes, and amendments to accredited standards to ensure compliance with standards and pending accreditation audits
Draft, review and implement changes to our current quality systems, standard operating procedures, and policies to satisfy customer and third‑party requirements
Role Responsibilities
Key Responsibilities -Quality
Support the Regional Manager and site Leadership team in quality governance
Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI’s and decision making
Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers
Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement
Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimizes quality operations and is flexible in the support it offers the business, meeting current and future needs
Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplier
Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non‑conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re‑occurring issues.
The facilitation of customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer)
Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality
Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement
Integrate Quality Management System including quality, environment and health and safety
Key Responsibilities – Business Improvement
Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications whilst maximizing production
Review amendments to standards and ensure compliance with accreditation bodies
Support introduction of new equipment on site and validation processes to meet safety and customer expectations
Take on other projects and responsibilities as required.
Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site
Key Responsibilities – Other
Produce data and present reports for site, customers and corporate as required
Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these
Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies
Deliver GMP, Quality and FSC training to all employees as required
Take on other projects and responsibilities as required
Knowledge, Skills, Experience
Minimum3-5 years’ experience in a Quality role at a senior or management level
Working and audit knowledge relevant accredited standards
Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines
Demonstrable experience of leading change and implementing continuous improvement processes.
Supervisory experience
Demonstrable experience of validating new equipment and processes
Knowledge of Good Manufacturing Practices (GMP)
Root cause analysis and problem‑solving techniques
Customer relations skills
Skilled in information handling, analysis, and presentation
Behaviours
Analytical thinking
Self-Control
Rational Persuasion
Concern for standards and Results focused
Core Competencies
People Management
Leadership & Vision – Ability to inspire a team with a clear vision and purpose
Coaching & Developing people – The ability to teach operational skills to others and mentor/coach accordingly
Managing performance – Ability to monitor and evaluate performance and take appropriate action.
Communication – Ability to convey ideas and decisions to internal and external customers
Determination – Ability to overcome obstacles
Influence/Persuasiveness – Ability to influence and inspire others to act
Managing the Business
Organization – The ability to judge situations accurately and make sound operational decisions to deliver results on time
Continuous Improvement – The ability to continually monitorand review current working practices and make the best use of resources to improve organizational results
Other Requirements
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions. Be able to be self‑motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co‑operation of others.
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
#J-18808-Ljbffr
Job Purpose
The role focuses on compliance,customers,and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures.
To protect and please the customer by ensuring supply of the highest quality product
Working with production and support functions to maintain and improve our quality systems and adherence to operational best practice thus guaranteeing compliance to external and internal standards
To drive improvement activities to support quality and financial performance leading key improvement projects evolving through customer requirements, legislative changes, and amendments to accredited standards to ensure compliance with standards and pending accreditation audits
Draft, review and implement changes to our current quality systems, standard operating procedures, and policies to satisfy customer and third‑party requirements
Role Responsibilities
Key Responsibilities -Quality
Support the Regional Manager and site Leadership team in quality governance
Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI’s and decision making
Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers
Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement
Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimizes quality operations and is flexible in the support it offers the business, meeting current and future needs
Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplier
Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non‑conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re‑occurring issues.
The facilitation of customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer)
Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality
Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement
Integrate Quality Management System including quality, environment and health and safety
Key Responsibilities – Business Improvement
Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications whilst maximizing production
Review amendments to standards and ensure compliance with accreditation bodies
Support introduction of new equipment on site and validation processes to meet safety and customer expectations
Take on other projects and responsibilities as required.
Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site
Key Responsibilities – Other
Produce data and present reports for site, customers and corporate as required
Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these
Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies
Deliver GMP, Quality and FSC training to all employees as required
Take on other projects and responsibilities as required
Knowledge, Skills, Experience
Minimum3-5 years’ experience in a Quality role at a senior or management level
Working and audit knowledge relevant accredited standards
Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines
Demonstrable experience of leading change and implementing continuous improvement processes.
Supervisory experience
Demonstrable experience of validating new equipment and processes
Knowledge of Good Manufacturing Practices (GMP)
Root cause analysis and problem‑solving techniques
Customer relations skills
Skilled in information handling, analysis, and presentation
Behaviours
Analytical thinking
Self-Control
Rational Persuasion
Concern for standards and Results focused
Core Competencies
People Management
Leadership & Vision – Ability to inspire a team with a clear vision and purpose
Coaching & Developing people – The ability to teach operational skills to others and mentor/coach accordingly
Managing performance – Ability to monitor and evaluate performance and take appropriate action.
Communication – Ability to convey ideas and decisions to internal and external customers
Determination – Ability to overcome obstacles
Influence/Persuasiveness – Ability to influence and inspire others to act
Managing the Business
Organization – The ability to judge situations accurately and make sound operational decisions to deliver results on time
Continuous Improvement – The ability to continually monitorand review current working practices and make the best use of resources to improve organizational results
Other Requirements
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions. Be able to be self‑motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co‑operation of others.
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
#J-18808-Ljbffr