Front Desk Associate - York Region Talent Pool

Front Desk Associates are the first point of contact at Myo, creating welcoming, seamless, and high‑quality experiences for every client who walks through our doors.

What You'll Do

Provide all clients exceptional service and hospitality in line with Myo standards

Introduce new clients to our service offerings with clear, on‑brand messaging via phone, walk‐in, written communication

Constantly monitor and manage the clinic schedule, including implementing best practices around shift optimization, initial booking strategy and waitlist management

Ensure all claims, invoices, transactions are submitted and filed accurately

Maintain clean, consistent client notes for seamless service to each client

Consistently monitor and maintain clinic organization and cleanliness, which may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks

Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned

Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next

Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

Who We're Looking For

You have 1+ years of experience working in a customer service and/or hospitality role

You care deeply about ensuring positive client interactions and experiences

You are proud of the team and workspace you’re a part of, exemplified through a well‑maintained, presentable clinic

You pay attention to every detail – small or big. After all, how much we care is the fuel for our passion

You’re passionate about the work we do, the services we offer and can clearly communicate the long‑term value to our clients

You perform your job duties with consideration and care for business driving booking strategies

You thrive in a fast‑paced environment

You are innately curious, always seeking to solve problems, answer questions and better your work product

You show up as your authentic self day in and day out, making your voice heard

You prioritize your own physical and mental health so you can show up as your best version in the workplace

Myo Benefits + Perks

100% Employer‑Paid Extended Health Benefits for all full‑time employees (must work a minimum of 30+ hours/week to qualify)

Group RRSP with Profit‑Sharing Employer Match

Discounted Pet Insurance through SPOT

Complimentary paid staff treatment sessions

Bonus payout for referral of new team members

Employer‑paid Mental Health Support through Homewood

#J-18808-Ljbffr