Call Center Representative
Dakota Eye Institute Pc, Bismarck, ND, United States
Education LevelHigh School or GEDCall Center Representative - Remote within North Dakota only* Data Entry and Chart Administration* Telephone and Greeting
+ Answers telephone calls promptly (two rings)
+ Addresses the caller’s concern
+ Directs all calls to appropriate personnel
+ Identifies emergency calls and directs to triage or schedules per protocol* Meet call center productivity expectations* Maintains adherence to company policies* Performs other duties as require* Schedules, reschedules, and cancels appointments as necessary following current scheduling protocols* Updates patient recalls as necessary* Inputs & updates patient demographic information* Inputs insurance information* Sends / Manages tasks in EHR system* Monitors messaging software- Financial Responsibilities
* Obtains proper insurance information
* Provides fee schedules and insurance information to patients
* Notify our patient accounts department of a recently scheduled patient to run the pre-authorization if needed
* Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges, when appropriate* High school diploma or equivalent* Two years minimum experience in customer service* Two years minimum experience working in a medical setting* Passion for providing outstanding patient healthcare experience* Ability to work effectively as part of a supportive and collaborative team* Excellent skills and mannerisms in answering the telephone* Proficient in managing multiple tasks simultaneously* Demonstrates empathy and attentiveness to each patient's individual needs and concerns* Excellent skills in documenting information and clear communication* Familiarity with electronic health records and practice management systems is preferred* Strong organizational and administrative abilities* Exceptional time management and record-keeping skills* Treats patients and co-workers with respect and professionalism* Ability to maintain composure under pressure* Ability to use technology such as the telephone, computer, and other related instruments or devices.* Good vision and hearing are essential for accurately processing information and communicating with patients.* Ability to sit at a desk for long periods of time to perform job responsibilities, up to 8 hours per day.* 401(k) with a generous employer contribution* Health and Dental Insurance with employer premium contribution* H.S.A. with an employer contribution* Vision Benefits* Long Term Disability Insurance - Employer Paid* Paid Holidays* Paid Time Away* And more!
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+ Answers telephone calls promptly (two rings)
+ Addresses the caller’s concern
+ Directs all calls to appropriate personnel
+ Identifies emergency calls and directs to triage or schedules per protocol* Meet call center productivity expectations* Maintains adherence to company policies* Performs other duties as require* Schedules, reschedules, and cancels appointments as necessary following current scheduling protocols* Updates patient recalls as necessary* Inputs & updates patient demographic information* Inputs insurance information* Sends / Manages tasks in EHR system* Monitors messaging software- Financial Responsibilities
* Obtains proper insurance information
* Provides fee schedules and insurance information to patients
* Notify our patient accounts department of a recently scheduled patient to run the pre-authorization if needed
* Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges, when appropriate* High school diploma or equivalent* Two years minimum experience in customer service* Two years minimum experience working in a medical setting* Passion for providing outstanding patient healthcare experience* Ability to work effectively as part of a supportive and collaborative team* Excellent skills and mannerisms in answering the telephone* Proficient in managing multiple tasks simultaneously* Demonstrates empathy and attentiveness to each patient's individual needs and concerns* Excellent skills in documenting information and clear communication* Familiarity with electronic health records and practice management systems is preferred* Strong organizational and administrative abilities* Exceptional time management and record-keeping skills* Treats patients and co-workers with respect and professionalism* Ability to maintain composure under pressure* Ability to use technology such as the telephone, computer, and other related instruments or devices.* Good vision and hearing are essential for accurately processing information and communicating with patients.* Ability to sit at a desk for long periods of time to perform job responsibilities, up to 8 hours per day.* 401(k) with a generous employer contribution* Health and Dental Insurance with employer premium contribution* H.S.A. with an employer contribution* Vision Benefits* Long Term Disability Insurance - Employer Paid* Paid Holidays* Paid Time Away* And more!
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