Front Office Receptionist | The Lark (Swing Shift and Night Audit shifts)
Columbia Hospitality, Bozeman, MT, United States
Front Office Receptionist | The Lark (Swing Shift and Night Audit shifts)
The Lark, 122 West Main St, Bozeman, Montana, United States of America
Benefits
Hourly Pay Range: $22 to $25 DOE
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans with employer contribution
Values Based Culture
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Responsibilities
Oversight of the day‑to‑day night operation of the property including front desk operations, and financial reconciliation and reporting.
Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
Ensures confidentiality of all guest information and pertinent hotel data.
Assists guests, team members, and vendors during their shift.
Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
Responds and works to resolve guest issues and concerns as necessary.
Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
Provides regular and on‑going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
Ensures front office, reception area, lobby and storage areas are clean and organized.
Ensures all equipment is properly maintained and functioning.
Ensures all equipment is used only as intended.
Completes property walks routinely to monitor guest safety and security.
Possesses a working knowledge of the front desk, efficiently handling the check‑in and checkout processes according to hotel procedures and standards.
Be knowledgeable and proficient with the property management system.
Operate the PBX and radio paging system according to procedures.
Establishes appropriate credit at time of guest check‑in; issues room keys and familiarizes guests with the services and areas of the property.
Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Uses discretion and professionalism in resolving guest conflicts and uses good judgement to consult with management if assistance or follow‑up is needed.
Conducts adequate follow‑up with both guest and fellow team members.
Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.
Qualifications
Previous hospitality or customer service experience preferred.
Previous experience in cash handling and computerized Point of Sale system preferred.
Strong written and verbal communication skills required.
Strong problem‑solving and conflict resolution skills.
Ability to understand and apply labor and industry‑specific laws and regulations.
Ability to park and retrieve guest vehicles.
Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
Don't meet every single requirement? We encourage you to apply anyways.
Where you’ll work
The LARK is where Bozeman begins – a 67‑room hotel in the heart of downtown. It is a community‑powered inspiration featuring the sights, sounds, and people of Bozeman as part of every room, and every stay is built on the experiences available just outside their doors. From Main Street to the mountains, The LARK encourages the spirit of discovery that defines the Montana traveler. The expertise and passion of The LARK team means that when you're there, you'll know the best things to do and the right things to seek out.
Uniquely designed to offer everything you need and nothing you don't, The LARK’s modern but comfortable guestrooms offer a variety of configurations. Each room features graphic art pieces created by local artists who love in the area and want you to be as inspired by Montana as they are.
Equal Employment Opportunity
Columbia Hospitality, Inc. is an equal‑opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
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The Lark, 122 West Main St, Bozeman, Montana, United States of America
Benefits
Hourly Pay Range: $22 to $25 DOE
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans with employer contribution
Values Based Culture
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Responsibilities
Oversight of the day‑to‑day night operation of the property including front desk operations, and financial reconciliation and reporting.
Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
Ensures confidentiality of all guest information and pertinent hotel data.
Assists guests, team members, and vendors during their shift.
Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
Responds and works to resolve guest issues and concerns as necessary.
Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
Provides regular and on‑going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
Ensures front office, reception area, lobby and storage areas are clean and organized.
Ensures all equipment is properly maintained and functioning.
Ensures all equipment is used only as intended.
Completes property walks routinely to monitor guest safety and security.
Possesses a working knowledge of the front desk, efficiently handling the check‑in and checkout processes according to hotel procedures and standards.
Be knowledgeable and proficient with the property management system.
Operate the PBX and radio paging system according to procedures.
Establishes appropriate credit at time of guest check‑in; issues room keys and familiarizes guests with the services and areas of the property.
Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Uses discretion and professionalism in resolving guest conflicts and uses good judgement to consult with management if assistance or follow‑up is needed.
Conducts adequate follow‑up with both guest and fellow team members.
Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.
Qualifications
Previous hospitality or customer service experience preferred.
Previous experience in cash handling and computerized Point of Sale system preferred.
Strong written and verbal communication skills required.
Strong problem‑solving and conflict resolution skills.
Ability to understand and apply labor and industry‑specific laws and regulations.
Ability to park and retrieve guest vehicles.
Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
Don't meet every single requirement? We encourage you to apply anyways.
Where you’ll work
The LARK is where Bozeman begins – a 67‑room hotel in the heart of downtown. It is a community‑powered inspiration featuring the sights, sounds, and people of Bozeman as part of every room, and every stay is built on the experiences available just outside their doors. From Main Street to the mountains, The LARK encourages the spirit of discovery that defines the Montana traveler. The expertise and passion of The LARK team means that when you're there, you'll know the best things to do and the right things to seek out.
Uniquely designed to offer everything you need and nothing you don't, The LARK’s modern but comfortable guestrooms offer a variety of configurations. Each room features graphic art pieces created by local artists who love in the area and want you to be as inspired by Montana as they are.
Equal Employment Opportunity
Columbia Hospitality, Inc. is an equal‑opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
#J-18808-Ljbffr