Leasing Service Advisor
Kenworth Louisiana, Port Allen, LA, United States
Leasing Service Advisor
Summary
This is a customer service position working to help the service department navigate the influx of customers as they come and go each day. Heavy administrative duties include greeting customers, listening to their description of the problems or service needed and taking notes, coordinating with the service department to determine the type of service required, and preparing repair orders.
This candidate will also be responsible for relaying messages from the service department to the customer regarding preventative maintenance and scheduling as needed.
Responsibilities
Relay messages from the service department to customers about necessary maintenance and identified mechanical issues.
Greet customers warmly, obtain vehicle information, and schedule service appointments.
Conduct visual inspections and road tests as needed, and discuss inspection results with customers.
Prepare work orders, write descriptions of customer concerns, and explain performed work.
Refer to service history, recommend additional services, and notify the Service Manager of incoming work.
Check repair progress, contact customers about changes, and obtain authorization for additional repairs.
Maintain high standards of customer satisfaction and handle telephone inquiries regarding appointments and work in progress.
Attend company training as required and maintain a professional appearance.
Keep work area clean and organized.
Other duties as assigned by management.
Qualifications
High School Diploma or GED equivalent.
2-3 years of related experience and/or training; or equivalent combination of education and experience.
Ability to clearly and effectively communicate with customers, both verbally and in writing.
Skilled in identifying issues and finding solutions to ensure customer satisfaction.
Ability to understand and address customer concerns with compassion and patience.
Efficient in managing time and prioritizing tasks to handle multiple customer inquiries.
Ability to work well in a team environment and collaborate with colleagues to resolve customer issues.
Maintaining a positive and professional demeanor, even in challenging situations.
Understanding of the company’s products or services to provide accurate information and support to customers.
Work Environment
The work in the service department involves working in an environment with exposure to moving parts, electrical currents, grease, chemicals, dust, dirt, and various weather elements. Candidates must be able to navigate the workspace efficiently and handle physical tasks that require lifting up to 30 pounds for extended periods. Safety protocols are essential to mitigate risks associated with these exposures. This role demands physical stamina and a keen awareness of surroundings to ensure both personal and team safety.
This position involves frequent travel for meetings at various locations. While having a CDL license is advantageous for roles within our Dealership and Leasing Operations, it is not a mandatory requirement. We adhere to DOT regulations to ensure everyone remains compliant and can utilize a CDL license if available. Depending on your role, you may still be required to operate a heavy‑duty truck within property restrictions.
EEO Statement
It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Kenworth of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities.
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Summary
This is a customer service position working to help the service department navigate the influx of customers as they come and go each day. Heavy administrative duties include greeting customers, listening to their description of the problems or service needed and taking notes, coordinating with the service department to determine the type of service required, and preparing repair orders.
This candidate will also be responsible for relaying messages from the service department to the customer regarding preventative maintenance and scheduling as needed.
Responsibilities
Relay messages from the service department to customers about necessary maintenance and identified mechanical issues.
Greet customers warmly, obtain vehicle information, and schedule service appointments.
Conduct visual inspections and road tests as needed, and discuss inspection results with customers.
Prepare work orders, write descriptions of customer concerns, and explain performed work.
Refer to service history, recommend additional services, and notify the Service Manager of incoming work.
Check repair progress, contact customers about changes, and obtain authorization for additional repairs.
Maintain high standards of customer satisfaction and handle telephone inquiries regarding appointments and work in progress.
Attend company training as required and maintain a professional appearance.
Keep work area clean and organized.
Other duties as assigned by management.
Qualifications
High School Diploma or GED equivalent.
2-3 years of related experience and/or training; or equivalent combination of education and experience.
Ability to clearly and effectively communicate with customers, both verbally and in writing.
Skilled in identifying issues and finding solutions to ensure customer satisfaction.
Ability to understand and address customer concerns with compassion and patience.
Efficient in managing time and prioritizing tasks to handle multiple customer inquiries.
Ability to work well in a team environment and collaborate with colleagues to resolve customer issues.
Maintaining a positive and professional demeanor, even in challenging situations.
Understanding of the company’s products or services to provide accurate information and support to customers.
Work Environment
The work in the service department involves working in an environment with exposure to moving parts, electrical currents, grease, chemicals, dust, dirt, and various weather elements. Candidates must be able to navigate the workspace efficiently and handle physical tasks that require lifting up to 30 pounds for extended periods. Safety protocols are essential to mitigate risks associated with these exposures. This role demands physical stamina and a keen awareness of surroundings to ensure both personal and team safety.
This position involves frequent travel for meetings at various locations. While having a CDL license is advantageous for roles within our Dealership and Leasing Operations, it is not a mandatory requirement. We adhere to DOT regulations to ensure everyone remains compliant and can utilize a CDL license if available. Depending on your role, you may still be required to operate a heavy‑duty truck within property restrictions.
EEO Statement
It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Kenworth of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities.
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