Guest Service Agent (Full-Time) - Waldorf Astoria Washington DC
Hilton Worldwide, Inc., Washington, District of Columbia, United States
Guest Service Agent (Full-Time) – Waldorf Astoria Washington DC
Job Number: HOT0CIMJ
Work Location: Waldorf Astoria Washington DC, 1100 Pennsylvania Avenue NW, Washington, DC 20004
Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room or has a bell person accompany them.
Assist guests with check‑out, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Classification
Full‑Time
Shift
Various including overnight – must be available weekdays, weekends, and holidays.
Pay Rate
30 dollars per hour, based on applicable and specialized experience and location.
Medical Insurance Coverage
Available for you and your family.
What We Are Looking For
Demonstration of the following values:
Hospitality – delivering exceptional guest experiences.
Integrity – doing the right thing, all the time.
Leadership – leading in industry and communities.
Teamwork – teamwork in everything we do.
Ownership – being owners of our actions and decisions.
Now – operating with a sense of urgency and discipline.
Key attributes:
Quality
Productivity
Customer focus
Benefits
Access to pay when you need it through DailyPay
Medical insurance coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑class paid time off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑free education: access to various educational credentials, including college degrees and professional certifications*
401(k) plan and company match to help save for retirement
Hilton Shares: employee stock purchase program (ESPP) – 15 percent discount
Career growth and development
Team member resource groups
Recognition and rewards programs
*Available benefits may vary depending on property‑specific terms and conditions of employment.
Brand
Waldorf Astoria Hotels & Resorts
Job Category
Guest Services, Operations, and Front Office
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Job Number: HOT0CIMJ
Work Location: Waldorf Astoria Washington DC, 1100 Pennsylvania Avenue NW, Washington, DC 20004
Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room or has a bell person accompany them.
Assist guests with check‑out, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Classification
Full‑Time
Shift
Various including overnight – must be available weekdays, weekends, and holidays.
Pay Rate
30 dollars per hour, based on applicable and specialized experience and location.
Medical Insurance Coverage
Available for you and your family.
What We Are Looking For
Demonstration of the following values:
Hospitality – delivering exceptional guest experiences.
Integrity – doing the right thing, all the time.
Leadership – leading in industry and communities.
Teamwork – teamwork in everything we do.
Ownership – being owners of our actions and decisions.
Now – operating with a sense of urgency and discipline.
Key attributes:
Quality
Productivity
Customer focus
Benefits
Access to pay when you need it through DailyPay
Medical insurance coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑class paid time off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑free education: access to various educational credentials, including college degrees and professional certifications*
401(k) plan and company match to help save for retirement
Hilton Shares: employee stock purchase program (ESPP) – 15 percent discount
Career growth and development
Team member resource groups
Recognition and rewards programs
*Available benefits may vary depending on property‑specific terms and conditions of employment.
Brand
Waldorf Astoria Hotels & Resorts
Job Category
Guest Services, Operations, and Front Office
#J-18808-Ljbffr