Rooms Experience Manager - Waldorf Astoria New York
Hilton Worldwide, Inc., New York, NY, United States
Job Description - Rooms Experience Manager - Waldorf Astoria New York (HOT0CHYN)
Work Locations
The Waldorf Astoria - New York 301 Park Avenue, New York 10022
Overview
Waldorf Astoria New York, after a transformative restoration, is poised to reignite its magnetic allure. Operating with 375 rooms, 375 private residences, and 40,000 square feet of event space, the resort offers holistic spa and wellness programming and a celebrity chef partnership.
Responsibilities
As a Rooms Experience Manager, you will manage and coordinate guest reservations, ensuring a smooth booking process and delivering exceptional service. Your tasks include:
Accurately handle bookings via phone, email, and online platforms, ensuring all details are correct and confirmed.
Provide detailed information on availability, rates, services, and room preferences, while addressing special guest requests.
Communicate guest preferences and reservation details with front desk, housekeeping, and other teams to ensure a seamless experience.
Send confirmation details to guests and update reservation systems to reflect any changes or special requirements.
Manage booking alterations, cancellations, and no‑shows in line with hotel policies.
Promote amenities, packages, and special offers to enhance guest experiences and encourage additional bookings.
Provide outstanding customer service by addressing concerns, maintaining professionalism, and ensuring a positive, memorable guest experience.
Compensation: $39.00 - $41.00 per hour, based on applicable and specialized experience.
Qualifications
We are seeking a detail‑oriented, customer‑focused Rooms Experience Manager who will play a key role in ensuring a seamless and exceptional guest experience. The ideal candidate will possess:
Minimum 1-2 years in a customer service or hospitality role.
Excellent verbal and written communication skills with a professional, friendly demeanor when interacting with guests.
Ability to accurately process reservations, manage special requests, and remain organized in a fast‑paced environment.
Strong ability to resolve guest concerns quickly while handling multiple tasks simultaneously.
Ability to work well with other departments and dedication to providing exceptional personalized guest service.
Benefits
Hilton supports the mental and physical wellbeing of all team members. Benefits include:
Access to pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources, including Employee Assistance Program
Best‑in‑class paid time off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑free education through Guild Education partnership
401K plan with company match
Hilton Shares: employee stock purchase program (ESPP) with 15% discount
Career growth and development opportunities
Team member resource groups, recognition and rewards programs
* Available benefits may vary depending on property‑specific terms and conditions of employment.
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Work Locations
The Waldorf Astoria - New York 301 Park Avenue, New York 10022
Overview
Waldorf Astoria New York, after a transformative restoration, is poised to reignite its magnetic allure. Operating with 375 rooms, 375 private residences, and 40,000 square feet of event space, the resort offers holistic spa and wellness programming and a celebrity chef partnership.
Responsibilities
As a Rooms Experience Manager, you will manage and coordinate guest reservations, ensuring a smooth booking process and delivering exceptional service. Your tasks include:
Accurately handle bookings via phone, email, and online platforms, ensuring all details are correct and confirmed.
Provide detailed information on availability, rates, services, and room preferences, while addressing special guest requests.
Communicate guest preferences and reservation details with front desk, housekeeping, and other teams to ensure a seamless experience.
Send confirmation details to guests and update reservation systems to reflect any changes or special requirements.
Manage booking alterations, cancellations, and no‑shows in line with hotel policies.
Promote amenities, packages, and special offers to enhance guest experiences and encourage additional bookings.
Provide outstanding customer service by addressing concerns, maintaining professionalism, and ensuring a positive, memorable guest experience.
Compensation: $39.00 - $41.00 per hour, based on applicable and specialized experience.
Qualifications
We are seeking a detail‑oriented, customer‑focused Rooms Experience Manager who will play a key role in ensuring a seamless and exceptional guest experience. The ideal candidate will possess:
Minimum 1-2 years in a customer service or hospitality role.
Excellent verbal and written communication skills with a professional, friendly demeanor when interacting with guests.
Ability to accurately process reservations, manage special requests, and remain organized in a fast‑paced environment.
Strong ability to resolve guest concerns quickly while handling multiple tasks simultaneously.
Ability to work well with other departments and dedication to providing exceptional personalized guest service.
Benefits
Hilton supports the mental and physical wellbeing of all team members. Benefits include:
Access to pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources, including Employee Assistance Program
Best‑in‑class paid time off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑free education through Guild Education partnership
401K plan with company match
Hilton Shares: employee stock purchase program (ESPP) with 15% discount
Career growth and development opportunities
Team member resource groups, recognition and rewards programs
* Available benefits may vary depending on property‑specific terms and conditions of employment.
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