Front Desk Agent - Night Auditor
The Post Oak, Cripple Creek, CO, United States
Overview
Golden Nugget Front Desk Agent - Night Auditor
A Front Desk Night Auditor is responsible for balancing and auditing all hotel revenue transactions from the day's activities. This position ensures the accuracy of guest accounts, reconciles daily financial reports, and provides exceptional guest service during the overnight hours.
The Night Auditor serves as the main point of contact for guests after hours and ensures the safety and security of the property.
Responsibilities
Balance and audit all daily guest charges and hotel revenues.
Prepare and distribute accurate end of day reports for management and accounting.
Verify that all departments have properly closed out their daily transactions.
Reconcile and post charges to guest accounts; correct any discrepancies found during the audit process.
Process guest check‑ins, check‑outs, reservations, and room assignments.
Answer phones, respond to guest inquiries, and resolve any issues or complaints professionally.
Handle cash and credit card transactions accurately and in accordance with policy.
Monitor property activity during overnight hours, ensuring guest and team member safety.
Communicate significant incidents or irregularities to management.
Perform additional duties as assigned by management.
Qualifications
High school diploma or GED
Prior high‑volume customer service experience
One (1) year of hotel front desk experience strongly preferred
Benefits
Multiple benefit plans to suit your needs
Dental, vision, voluntary life, short term disability
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Posted Salary Range
USD $18.00 - USD $18.00 /Hr.
Tipped Position
This position does not earn tips.
Disclaimer: The above information is intended as a high‑level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
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Golden Nugget Front Desk Agent - Night Auditor
A Front Desk Night Auditor is responsible for balancing and auditing all hotel revenue transactions from the day's activities. This position ensures the accuracy of guest accounts, reconciles daily financial reports, and provides exceptional guest service during the overnight hours.
The Night Auditor serves as the main point of contact for guests after hours and ensures the safety and security of the property.
Responsibilities
Balance and audit all daily guest charges and hotel revenues.
Prepare and distribute accurate end of day reports for management and accounting.
Verify that all departments have properly closed out their daily transactions.
Reconcile and post charges to guest accounts; correct any discrepancies found during the audit process.
Process guest check‑ins, check‑outs, reservations, and room assignments.
Answer phones, respond to guest inquiries, and resolve any issues or complaints professionally.
Handle cash and credit card transactions accurately and in accordance with policy.
Monitor property activity during overnight hours, ensuring guest and team member safety.
Communicate significant incidents or irregularities to management.
Perform additional duties as assigned by management.
Qualifications
High school diploma or GED
Prior high‑volume customer service experience
One (1) year of hotel front desk experience strongly preferred
Benefits
Multiple benefit plans to suit your needs
Dental, vision, voluntary life, short term disability
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Posted Salary Range
USD $18.00 - USD $18.00 /Hr.
Tipped Position
This position does not earn tips.
Disclaimer: The above information is intended as a high‑level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
#J-18808-Ljbffr