At Your Service Agent - Marriott Providence Downtown
Meyer Jabara Hotels, Providence, RI, United States
At Your Service Agent - Marriott Providence Downtown
Providence, RI, USA
Job Description
Posted Monday, April 27, 2026 at 4:00 AM
Do you have the J Quality?
Learn more about what makes Meyer Jabara Hotels different:
To ensure friendly,hospitableand efficient service to guests on the telephone and in the PBX/guest service center,at all times, in all applicable languages.
Be able to understand and satisfy all customer requests.
Be able to handle messages, faxes,packagesand PC services professionally and without failure.
Essential Functions:
Answer all incoming calls within two rings.
Answer the phone with the agreed speech.
Use the customer's name whenever possible.
Before transferring a call, explain to the customer that you will transfer to the requested phone and await the customer's reply before transferring a call.
Useappropriate farewellgreeting.
Prepare the wake-up list accurately. The listhas tocontainthe name, room number, wakeuptimeand language.
Understand how to program wake-up calls in the system.
Make sure that you usean accuraterooming list for group wake-up calls.
Keep the office clean at all times and make sure that enough supplies are available.
Update the visual board daily and be informed about memos and dailyoperation.
Understand how tooperatethe music system.
Be familiar with all SOPs and LSOPs.
Know how to charge and creditconformingto cash handling procedures.
Be completely familiar with all emergency procedures and the fire system.
Update andmaintainthe Guest Response System.
Each associate is expected to carry out all reasonable requests by management.
Inform your supervisor in case of complaints and other challenges.
Wear proper and clean uniforms at all times.
Assistand explain All PC features to guests.
Send faxes and telexes, provide photocopy services.
Know how to type.
Know how tomaintainall technical equipment.
Be able to translate.
Charge guestsimmediatelyaccording to LSOPs.
Use blind drop procedure when depositing money.
Attend departmentalmeeting.
Food and Beverageknowledge
Be able to use sales dialogue in selling the Room Service menu,beverageand wines.
Know culinary terminology.
Know the Gold Standard Brands.
Be able to use the Room Service Use records.
Take all Room Service Orders as outlined in the New Hire Guide.
Have full knowledge of Micros and all functions.
Must be able tomaintainconfidentiality of information.
Experience:
Previouscustomer service experience recommended,previoushotel experience preferred
Skills:
Must be able to effectively communicate both verbally and written, with alllevelof employees and guests in an attentive, friendly,courteousandservice orientedmanner.
Computerliterate, havea professionalyet friendly telephonemannerand good customer service skills.
Candidates should have the confidence to make decisions, and a strong ability to concentrate and work under pressure and to handle multiple tasks at the same time.
Physical Job Requirements:
Read and visually verify information in a variety of formats; stand, sit, or walk for an extendedperiod of timeor for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds withoutassistance.
Perform other reasonable job duties as requested by Supervisors
Agents work indoors, in the back office.
#J-18808-Ljbffr
Providence, RI, USA
Job Description
Posted Monday, April 27, 2026 at 4:00 AM
Do you have the J Quality?
Learn more about what makes Meyer Jabara Hotels different:
To ensure friendly,hospitableand efficient service to guests on the telephone and in the PBX/guest service center,at all times, in all applicable languages.
Be able to understand and satisfy all customer requests.
Be able to handle messages, faxes,packagesand PC services professionally and without failure.
Essential Functions:
Answer all incoming calls within two rings.
Answer the phone with the agreed speech.
Use the customer's name whenever possible.
Before transferring a call, explain to the customer that you will transfer to the requested phone and await the customer's reply before transferring a call.
Useappropriate farewellgreeting.
Prepare the wake-up list accurately. The listhas tocontainthe name, room number, wakeuptimeand language.
Understand how to program wake-up calls in the system.
Make sure that you usean accuraterooming list for group wake-up calls.
Keep the office clean at all times and make sure that enough supplies are available.
Update the visual board daily and be informed about memos and dailyoperation.
Understand how tooperatethe music system.
Be familiar with all SOPs and LSOPs.
Know how to charge and creditconformingto cash handling procedures.
Be completely familiar with all emergency procedures and the fire system.
Update andmaintainthe Guest Response System.
Each associate is expected to carry out all reasonable requests by management.
Inform your supervisor in case of complaints and other challenges.
Wear proper and clean uniforms at all times.
Assistand explain All PC features to guests.
Send faxes and telexes, provide photocopy services.
Know how to type.
Know how tomaintainall technical equipment.
Be able to translate.
Charge guestsimmediatelyaccording to LSOPs.
Use blind drop procedure when depositing money.
Attend departmentalmeeting.
Food and Beverageknowledge
Be able to use sales dialogue in selling the Room Service menu,beverageand wines.
Know culinary terminology.
Know the Gold Standard Brands.
Be able to use the Room Service Use records.
Take all Room Service Orders as outlined in the New Hire Guide.
Have full knowledge of Micros and all functions.
Must be able tomaintainconfidentiality of information.
Experience:
Previouscustomer service experience recommended,previoushotel experience preferred
Skills:
Must be able to effectively communicate both verbally and written, with alllevelof employees and guests in an attentive, friendly,courteousandservice orientedmanner.
Computerliterate, havea professionalyet friendly telephonemannerand good customer service skills.
Candidates should have the confidence to make decisions, and a strong ability to concentrate and work under pressure and to handle multiple tasks at the same time.
Physical Job Requirements:
Read and visually verify information in a variety of formats; stand, sit, or walk for an extendedperiod of timeor for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds withoutassistance.
Perform other reasonable job duties as requested by Supervisors
Agents work indoors, in the back office.
#J-18808-Ljbffr