Customer Service Advisor - Memphis
Rayner Surgical Group, Memphis, TN, United States
The purpose of this role is to support and communicate with all our customers, to deliver best‑in‑class service. This role involves working with internal and external stakeholders processing all orders, handling all inquiries, and ensuring full customer service satisfaction.
Process all types of orders, returns and credits accurately and within agreed timeframe
Proactive communication via phone, email, MS Teams and fax in a helpful and professional manner with customer and field staff throughout the order processing stages
Communicate positively and effectively within the team and with all your stakeholder groups internally and externally
Capture analysis of feedback and complaints, other analyses as required
Update and maintain SOP when necessary
Provide management information reports as applicable
Update and maintain customer contract pricing in NetSuite
Issuing invoicing, credit notes and statements
Credit control management and liaising with customers with overdue debts
Work proactively as part of the customer service team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks as needed
Ensure customer information to process and systems
Support cross training of other team members
Your key responsibilities will be:
Proactive customer focus approach
Excellent written and verbal communication skills are essential
Strong organizational skills
Strong interpersonal skills and relationship builder
Flexible ‘can do’ attitude needed to thrive in a rapidly growing and changing company
Good problem‑solving skills and logical approach
Able to present information clearly and concisely
Analytical and problem resolution skills
Able to work to performance target
Qualifications / Training / Experience
Essential
High School Diploma; Bachelor Degree in Business or related field preferred
Able to work on own initiative
Ability to work to tight deadlines with accuracy and detail
Intermediate and Advanced Excel skills
Able to communicate verbally and in writing in English
Desirable
Proven track record in a customer service role; preferably in medical devices or pharmaceuticals
Graduate with an ambition to build a career in an innovative medical device company
Knowledge of NetSuite system
Knowledge of Data Protection, Cyber Security, and money laundering policies
What you can expect from us:
Comprehensive benefits package
Global appreciation platform to recognise colleagues around the globe
Fantastic opportunity to work with highly talents teams and individuals and grow with the business
Exciting variety of engagement events like yoga, seat chair massages, Summerfest, quarterly Love to Learn events
Being part of an organisation you can be proud to work for changing the lives of millions of people!
Rayner provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Process all types of orders, returns and credits accurately and within agreed timeframe
Proactive communication via phone, email, MS Teams and fax in a helpful and professional manner with customer and field staff throughout the order processing stages
Communicate positively and effectively within the team and with all your stakeholder groups internally and externally
Capture analysis of feedback and complaints, other analyses as required
Update and maintain SOP when necessary
Provide management information reports as applicable
Update and maintain customer contract pricing in NetSuite
Issuing invoicing, credit notes and statements
Credit control management and liaising with customers with overdue debts
Work proactively as part of the customer service team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks as needed
Ensure customer information to process and systems
Support cross training of other team members
Your key responsibilities will be:
Proactive customer focus approach
Excellent written and verbal communication skills are essential
Strong organizational skills
Strong interpersonal skills and relationship builder
Flexible ‘can do’ attitude needed to thrive in a rapidly growing and changing company
Good problem‑solving skills and logical approach
Able to present information clearly and concisely
Analytical and problem resolution skills
Able to work to performance target
Qualifications / Training / Experience
Essential
High School Diploma; Bachelor Degree in Business or related field preferred
Able to work on own initiative
Ability to work to tight deadlines with accuracy and detail
Intermediate and Advanced Excel skills
Able to communicate verbally and in writing in English
Desirable
Proven track record in a customer service role; preferably in medical devices or pharmaceuticals
Graduate with an ambition to build a career in an innovative medical device company
Knowledge of NetSuite system
Knowledge of Data Protection, Cyber Security, and money laundering policies
What you can expect from us:
Comprehensive benefits package
Global appreciation platform to recognise colleagues around the globe
Fantastic opportunity to work with highly talents teams and individuals and grow with the business
Exciting variety of engagement events like yoga, seat chair massages, Summerfest, quarterly Love to Learn events
Being part of an organisation you can be proud to work for changing the lives of millions of people!
Rayner provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#J-18808-Ljbffr