EAM Senior Technical Support Representative
Incognito Software Systems Inc, Phila, PA, United States
EAM Senior Technical Support Representative page is loaded## EAM Senior Technical Support Representativelocations:
United States - Wayne, PAtime type:
Full timeposted on:
Posted Todayjob requisition id:
R66730**Job Summary:**We are seeking a Senior Technical Support Representative to provide advanced technical support while serving as a trusted partner to key customers and an advocate for both clients and the support team. In this role, you will handle complex technical issues, mentor team members, strengthen internal knowledge sharing, and help elevate support quality and consistency across the organization.
This position is an excellent growth opportunity for a highly skilled support professional who is ready to expand their impact to drive customer satisfaction, team development, and operational excellence.**Job Description:**At AssetWorks, the EAM Support team is redefining support with our intelligent swarming approach, where we operate without a traditional tier structure.
Our team works together, pooling our knowledge and skills to solve customer support issues.
It is a collaborative and dynamic way of working, where everyone has a chance to learn and grow.The **Technical Support Representative** will provide help and technical assistance to the internal/external customers.
You will utilize your MS Azure hosting and MS SQL skills and work with other technologies like Oracle databases, Elasticsearch, web servers, mobile devices, printers, tablets, and Crystal Reports. The position will include setting up new systems and upgrades for hosted and on-premises customers.**Benefits:*** Generous Paid Time Off* 11 Paid Holidays* Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution* 401k with employer match which immediately vests* Annual Company Bonus* Career growth and mentoring opportunities as a smaller business unit within the Volaris Group* Tuition Reimbursement Program* Employee rewards and recognition programs* Optional Employee Stock Purchase Program with company match* Pet insurance* Employee Discount Platform discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.* Referral bonuses* Employee engagement events* Flexible remote work arrangements**Worker Type:**Regular**Number of Openings Available:**1Your community is comprised of many moving parts. From roads and buildings to public safety and school, each part of your community is vital to its continued success.At AssetWorks, we create the software solutions needed for communities to succeed. From managing fleet vehicles, infrastructure, and energy to tracking buildings and equipment, our software helps communities maintain high levels of safety and efficiency.AssetWorks employees are passionate about what they do and are always looking for new and better ways to solve problems through software in a dynamic, entrepreneurial environment.
Working at AssetWorks is anything but ordinary.
AssetWorks offers competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business.
Come join the AssetWorks team.
*AssetWorks is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.*
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United States - Wayne, PAtime type:
Full timeposted on:
Posted Todayjob requisition id:
R66730**Job Summary:**We are seeking a Senior Technical Support Representative to provide advanced technical support while serving as a trusted partner to key customers and an advocate for both clients and the support team. In this role, you will handle complex technical issues, mentor team members, strengthen internal knowledge sharing, and help elevate support quality and consistency across the organization.
This position is an excellent growth opportunity for a highly skilled support professional who is ready to expand their impact to drive customer satisfaction, team development, and operational excellence.**Job Description:**At AssetWorks, the EAM Support team is redefining support with our intelligent swarming approach, where we operate without a traditional tier structure.
Our team works together, pooling our knowledge and skills to solve customer support issues.
It is a collaborative and dynamic way of working, where everyone has a chance to learn and grow.The **Technical Support Representative** will provide help and technical assistance to the internal/external customers.
You will utilize your MS Azure hosting and MS SQL skills and work with other technologies like Oracle databases, Elasticsearch, web servers, mobile devices, printers, tablets, and Crystal Reports. The position will include setting up new systems and upgrades for hosted and on-premises customers.**Benefits:*** Generous Paid Time Off* 11 Paid Holidays* Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution* 401k with employer match which immediately vests* Annual Company Bonus* Career growth and mentoring opportunities as a smaller business unit within the Volaris Group* Tuition Reimbursement Program* Employee rewards and recognition programs* Optional Employee Stock Purchase Program with company match* Pet insurance* Employee Discount Platform discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.* Referral bonuses* Employee engagement events* Flexible remote work arrangements**Worker Type:**Regular**Number of Openings Available:**1Your community is comprised of many moving parts. From roads and buildings to public safety and school, each part of your community is vital to its continued success.At AssetWorks, we create the software solutions needed for communities to succeed. From managing fleet vehicles, infrastructure, and energy to tracking buildings and equipment, our software helps communities maintain high levels of safety and efficiency.AssetWorks employees are passionate about what they do and are always looking for new and better ways to solve problems through software in a dynamic, entrepreneurial environment.
Working at AssetWorks is anything but ordinary.
AssetWorks offers competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business.
Come join the AssetWorks team.
*AssetWorks is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.*
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