EAM Senior Technical Support Representative
AssetWorks LLC, Wayne, PA, United States
Job Summary
We are seeking a Senior Technical Support Representative to provide advanced technical support while serving as a trusted partner to key customers and an advocate for both clients and the support team. In this role, you will handle complex technical issues, mentor team members, strengthen internal knowledge sharing, and help elevate support quality and consistency across the organization.
This position is an excellent growth opportunity for a highly skilled support professional who is ready to expand their impact to drive customer satisfaction, team development, and operational excellence.
Job Description
At AssetWorks, the EAM Support team is redefining support with our intelligent swarming approach, where we operate without a traditional tier structure. Our team works together, pooling our knowledge and skills to solve customer support issues. It is a collaborative and dynamic way of working, where everyone has a chance to learn and grow.
The
Technical Support Representative
will provide help and technical assistance to the internal/external customers. You will utilize your MS Azure hosting and MS SQL skills and work with other technologies like Oracle databases, Elasticsearch, web servers, mobile devices, printers, tablets, and Crystal Reports. The position will include setting up new systems and upgrades for hosted and on-premises customers.
Benefits
Generous Paid Time Off
11 Paid Holidays
Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
401k with employer match which immediately vests
Annual Company Bonus
Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
Tuition Reimbursement Program
Employee rewards and recognition programs
Optional Employee Stock Purchase Program with company match
Pet insurance
Employee Discount Platform discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
Referral bonuses
Employee engagement events
Flexible remote work arrangements
Worker Type
Regular
Number of Openings Available
1
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We are seeking a Senior Technical Support Representative to provide advanced technical support while serving as a trusted partner to key customers and an advocate for both clients and the support team. In this role, you will handle complex technical issues, mentor team members, strengthen internal knowledge sharing, and help elevate support quality and consistency across the organization.
This position is an excellent growth opportunity for a highly skilled support professional who is ready to expand their impact to drive customer satisfaction, team development, and operational excellence.
Job Description
At AssetWorks, the EAM Support team is redefining support with our intelligent swarming approach, where we operate without a traditional tier structure. Our team works together, pooling our knowledge and skills to solve customer support issues. It is a collaborative and dynamic way of working, where everyone has a chance to learn and grow.
The
Technical Support Representative
will provide help and technical assistance to the internal/external customers. You will utilize your MS Azure hosting and MS SQL skills and work with other technologies like Oracle databases, Elasticsearch, web servers, mobile devices, printers, tablets, and Crystal Reports. The position will include setting up new systems and upgrades for hosted and on-premises customers.
Benefits
Generous Paid Time Off
11 Paid Holidays
Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
401k with employer match which immediately vests
Annual Company Bonus
Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
Tuition Reimbursement Program
Employee rewards and recognition programs
Optional Employee Stock Purchase Program with company match
Pet insurance
Employee Discount Platform discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
Referral bonuses
Employee engagement events
Flexible remote work arrangements
Worker Type
Regular
Number of Openings Available
1
#J-18808-Ljbffr