IT Support Desk Rep
Crayola Experience, Bloomington, MN, United States
60 E Broadway, Bloomington, MN 55425, USA
Job Description
PURPOSE:
This individual will work as part of a team to provide hands-on support for information technology aspects of internal and external client business.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support point-of-sale (POS), PC desktop and laptop hardware components, PC operating system software and application software, and mobile devices
Provide end-user support to various levels of technical and non-technical staff
Assist in monitoring, documenting, and resolving help desk support requests, escalating when appropriate
Installs, manages, and/or troubleshoots software, hardware or other equipment.
Assist in maintaining pc, laptops, and mobile devices
Assist in various other IT departmental projects
Regular, reliable and consistent attendance
Additional duties as assigned.
PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:
Strong analytical and problem-solving skills
Ability to adapt to a fast-paced, rapidly-changing environment and can multi-task on a regular basis
Customer focus and the ability to communicate effectively with management, co-workers and customers
Working towards certification in Information Technology or related field.
A team player who likes new challenges and a diverse, always changing work environment
Adept hardware and software knowledge (Windows 7, Windows 10, Microsoft Office, iOS)
Experience providing desktop and point of sale support
Experience with ITIL and SLA methodologies
PHYSICAL JOB REQUIREMENTS:
Standing/Walking - Occasionally
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals
Must be able to lift at least 40 pounds
Kneel and bend
Reach at or above & below shoulder level
Stoop/Squat
Ability to push/pull cart with 20 pounds of force.
Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and FREE Metro Pass Universal Pass . Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one’s care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America®
60 E Broadway, Bloomington, MN 55425, USA
#J-18808-Ljbffr
Job Description
PURPOSE:
This individual will work as part of a team to provide hands-on support for information technology aspects of internal and external client business.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support point-of-sale (POS), PC desktop and laptop hardware components, PC operating system software and application software, and mobile devices
Provide end-user support to various levels of technical and non-technical staff
Assist in monitoring, documenting, and resolving help desk support requests, escalating when appropriate
Installs, manages, and/or troubleshoots software, hardware or other equipment.
Assist in maintaining pc, laptops, and mobile devices
Assist in various other IT departmental projects
Regular, reliable and consistent attendance
Additional duties as assigned.
PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:
Strong analytical and problem-solving skills
Ability to adapt to a fast-paced, rapidly-changing environment and can multi-task on a regular basis
Customer focus and the ability to communicate effectively with management, co-workers and customers
Working towards certification in Information Technology or related field.
A team player who likes new challenges and a diverse, always changing work environment
Adept hardware and software knowledge (Windows 7, Windows 10, Microsoft Office, iOS)
Experience providing desktop and point of sale support
Experience with ITIL and SLA methodologies
PHYSICAL JOB REQUIREMENTS:
Standing/Walking - Occasionally
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals
Must be able to lift at least 40 pounds
Kneel and bend
Reach at or above & below shoulder level
Stoop/Squat
Ability to push/pull cart with 20 pounds of force.
Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and FREE Metro Pass Universal Pass . Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one’s care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America®
60 E Broadway, Bloomington, MN 55425, USA
#J-18808-Ljbffr