IT Site Support Specialist
Yoh Services LLC, Maryland Heights, MO, United States
Job Title: Level II IT Site Support Specialist
Location: Maryland Heights, Missouri (on site 5 days a week), 6‑12 month + contract
Job Description
This position is responsible for providing IT Infrastructure support on‑site and remotely, including second level Incident, Problem and Request Management; maintenance such as change, asset management and patching; and supporting project delivery. The role partners with the Global IT team and external service providers, utilizes tools, and follows IT Standards and Procedures.
Essential Duties and Responsibilities
Supports Incident and Request Management submitted through the IT Service Management system per service level objectives.
Supports procurement, installation, configuration and support of end‑user devices (Laptops, Desktops, Workstations, Mobile Devices) via staging or manual deployment of standard software and applications, including phone systems.
Assists Enterprise IT teams in troubleshooting and maintaining servers, network (WAN & LAN), monitoring UPS and switches, backup environment, and external vendors.
Manages the on‑site Computer Room, racks, cabling and data rooms.
Supports Vendor Service Management activities, partners with VMO, and follows escalation processes.
Reports issues through service desk tools and follows up with the enterprise team and/or vendors for critical and high issues, tracking and escalating until closure.
Manages and maintains the Asset Register through tools and conducts random physical audits.
Supports Refresh Program, proposes and seeks approvals, and follows Asset Retiring Process.
Supports planning and set‑up of new, expansion or renovation of IT Infrastructure.
Maintains and loads backup tapes per backup policy and direction from the Global Data Preservation team and supports restoration of data per requests.
Reports time (efforts) and tracks vendor resources time in time reporting tools.
Manages vendor resources at on‑site and remote locations to meet service level objectives.
Ensures critical IT equipment is covered by annual maintenance contract, reports issues with service providers, and escalates issues per vendor service level agreement.
Follows Change Management processes and Critical communication processes during outages and changes.
Actively participates in Local, Regional and Global team meetings to understand business requirements, team progress and to work on action plans per committed timelines.
Provides IT Infrastructure cost for AOP Preparation and tracks spending monthly within financial limits.
Participates in Monthly Service Level reviews, Continuous Improvement and exercises deep problem solving (8D) to avoid repeat issues.
Proactively supports all critical equipment and end‑user capacity management issues by archiving or upgrading the infrastructure.
Provides basic training to new IT users on IT Process and IT Systems usage.
Supports entitlement processes for end‑user access requests.
Executes patching plans for site equipment and executes the plan.
Participates and supports Audit activities based on Internal Audit requirements.
Other duties as assigned.
Minimum Requirements
Experience:
Minimum 7 years of experience working in an IT operations/service organization within a complex IT Infrastructure environment providing Level II support on‑site and remotely.
Skills
Ability to work independently in a matrix organization.
Excellent knowledge of installation, configuration, patching and troubleshooting of Windows versions for PCs, Microsoft tools and other client‑side software installations.
Proficiency with Dell hardware (desktop, laptop, printers), handheld scanners, barcode printers and plotters.
Basic knowledge of troubleshooting Windows Server, Cisco switches, access points, routers, APC UPS, LAN and WAN, and biometrics devices.
Optional skills around Active Directory administration, BitLocker encryption, mobile devices support.
Conceptual thinker, goal‑oriented and driven to meet project deliverables and deadlines.
Excellent service desk process knowledge and good understanding of service level objectives.
Ability to learn quickly and willingness to adapt to changes.
Customer‑focused, active listening, and empathy.
Proficiency with MS Project, Visio, Excel, Word and PowerPoint.
Excellent written and verbal communication skills, and ability to interface and influence at multiple organizational levels and appropriately escalated issues.
Excellent relationship building and networking skills and ability to translate technical concepts into non‑technical terms.
Organized and able to function successfully in a team environment.
Excellent technical, organizational, troubleshooting, problem‑solving, budgeting and time‑management skills.
Conduct knowledge sharing sessions with peers at regular intervals on related topics.
Ability to gather relevant information systematically, consider a broad range of issues or factors, grasp complexities and perceive relationships among problems or issues; use accurate logic in analyses.
Estimated Min Rate: $28.00
Estimated Max Rate: $33.00
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly e‑payroll
Referral Bonus Programs
Certification and training opportunities
All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting may be a factor in determining eligibility.
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Location: Maryland Heights, Missouri (on site 5 days a week), 6‑12 month + contract
Job Description
This position is responsible for providing IT Infrastructure support on‑site and remotely, including second level Incident, Problem and Request Management; maintenance such as change, asset management and patching; and supporting project delivery. The role partners with the Global IT team and external service providers, utilizes tools, and follows IT Standards and Procedures.
Essential Duties and Responsibilities
Supports Incident and Request Management submitted through the IT Service Management system per service level objectives.
Supports procurement, installation, configuration and support of end‑user devices (Laptops, Desktops, Workstations, Mobile Devices) via staging or manual deployment of standard software and applications, including phone systems.
Assists Enterprise IT teams in troubleshooting and maintaining servers, network (WAN & LAN), monitoring UPS and switches, backup environment, and external vendors.
Manages the on‑site Computer Room, racks, cabling and data rooms.
Supports Vendor Service Management activities, partners with VMO, and follows escalation processes.
Reports issues through service desk tools and follows up with the enterprise team and/or vendors for critical and high issues, tracking and escalating until closure.
Manages and maintains the Asset Register through tools and conducts random physical audits.
Supports Refresh Program, proposes and seeks approvals, and follows Asset Retiring Process.
Supports planning and set‑up of new, expansion or renovation of IT Infrastructure.
Maintains and loads backup tapes per backup policy and direction from the Global Data Preservation team and supports restoration of data per requests.
Reports time (efforts) and tracks vendor resources time in time reporting tools.
Manages vendor resources at on‑site and remote locations to meet service level objectives.
Ensures critical IT equipment is covered by annual maintenance contract, reports issues with service providers, and escalates issues per vendor service level agreement.
Follows Change Management processes and Critical communication processes during outages and changes.
Actively participates in Local, Regional and Global team meetings to understand business requirements, team progress and to work on action plans per committed timelines.
Provides IT Infrastructure cost for AOP Preparation and tracks spending monthly within financial limits.
Participates in Monthly Service Level reviews, Continuous Improvement and exercises deep problem solving (8D) to avoid repeat issues.
Proactively supports all critical equipment and end‑user capacity management issues by archiving or upgrading the infrastructure.
Provides basic training to new IT users on IT Process and IT Systems usage.
Supports entitlement processes for end‑user access requests.
Executes patching plans for site equipment and executes the plan.
Participates and supports Audit activities based on Internal Audit requirements.
Other duties as assigned.
Minimum Requirements
Experience:
Minimum 7 years of experience working in an IT operations/service organization within a complex IT Infrastructure environment providing Level II support on‑site and remotely.
Skills
Ability to work independently in a matrix organization.
Excellent knowledge of installation, configuration, patching and troubleshooting of Windows versions for PCs, Microsoft tools and other client‑side software installations.
Proficiency with Dell hardware (desktop, laptop, printers), handheld scanners, barcode printers and plotters.
Basic knowledge of troubleshooting Windows Server, Cisco switches, access points, routers, APC UPS, LAN and WAN, and biometrics devices.
Optional skills around Active Directory administration, BitLocker encryption, mobile devices support.
Conceptual thinker, goal‑oriented and driven to meet project deliverables and deadlines.
Excellent service desk process knowledge and good understanding of service level objectives.
Ability to learn quickly and willingness to adapt to changes.
Customer‑focused, active listening, and empathy.
Proficiency with MS Project, Visio, Excel, Word and PowerPoint.
Excellent written and verbal communication skills, and ability to interface and influence at multiple organizational levels and appropriately escalated issues.
Excellent relationship building and networking skills and ability to translate technical concepts into non‑technical terms.
Organized and able to function successfully in a team environment.
Excellent technical, organizational, troubleshooting, problem‑solving, budgeting and time‑management skills.
Conduct knowledge sharing sessions with peers at regular intervals on related topics.
Ability to gather relevant information systematically, consider a broad range of issues or factors, grasp complexities and perceive relationships among problems or issues; use accurate logic in analyses.
Estimated Min Rate: $28.00
Estimated Max Rate: $33.00
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly e‑payroll
Referral Bonus Programs
Certification and training opportunities
All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting may be a factor in determining eligibility.
#J-18808-Ljbffr