Automotive BDC Lead — Growth, Forecasts & Campaigns
Honda of Middleburg Heights, Middleburg Heights, OH, United States
Honda of Middleburg Heights is hiring an Experienced BDC / Call Center Agent
BDC - Job Responsibilities:
Monitor the performance of sales and service business development representatives in order to assure top performance
Forecast goals and objectives for the department and strive to attain them
Establish individual retention objectives and a program to meet them
Review and analyze team activity and production daily, weekly, monthly and year over year to determine best resource utilization and planning for effectiveness.
Interact and coordinate with other dealership departments to maximize customer satisfaction
Work alongside Executive and Department Managers to develop appointment setting strategies to maximize dealership traffic
Develop, execute, and monitor outbound internet and phone campaigns.
Maintain daily, weekly, and monthly service forecasts
Ensure that the service customer satisfaction objectives set by management are achieved
Work with Management to develop BDC call center and email campaigns
Must be action-oriented and results-driven
Demonstrated ability to recruit, train, mentor and motivate an Automotive BDC Service Team
BDC - Job Requirements:
Minimum 3 years of experience in automotive business development center operations
Must have demonstrated leadership and management abilities
Experience with automotive digital marketing
Ability to work well under pressure
Valid driver's license
Benefits
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Discounts on products and services
We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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BDC - Job Responsibilities:
Monitor the performance of sales and service business development representatives in order to assure top performance
Forecast goals and objectives for the department and strive to attain them
Establish individual retention objectives and a program to meet them
Review and analyze team activity and production daily, weekly, monthly and year over year to determine best resource utilization and planning for effectiveness.
Interact and coordinate with other dealership departments to maximize customer satisfaction
Work alongside Executive and Department Managers to develop appointment setting strategies to maximize dealership traffic
Develop, execute, and monitor outbound internet and phone campaigns.
Maintain daily, weekly, and monthly service forecasts
Ensure that the service customer satisfaction objectives set by management are achieved
Work with Management to develop BDC call center and email campaigns
Must be action-oriented and results-driven
Demonstrated ability to recruit, train, mentor and motivate an Automotive BDC Service Team
BDC - Job Requirements:
Minimum 3 years of experience in automotive business development center operations
Must have demonstrated leadership and management abilities
Experience with automotive digital marketing
Ability to work well under pressure
Valid driver's license
Benefits
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Discounts on products and services
We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr