Guest Services Operator, Fri., Sat., Sun., 7am - 3pm
Western Reserve, Cuyahoga Falls, OH, United States
Guest Services Operator
Fri., Sat., Sun., 7am - 3pm
Job Category:
Clerical
Requisition Number:
GUEST006721
Posted:
April 27, 2026
Employment Type:
Part-Time
Work Location:
Hospital WR, 1900 23rd Street, Cuyahoga Falls, OH 44223, USA
Overview
The Guest Relations Operator is a key point of contact for patients, families, visitors, and staff by providing exceptional telephone support, accurate call routing, and timely activation of hospital communication protocols. In addition to core operator duties, this role enhances the overall guest experience by offering helpful information and resources regarding hospital wayfinding, local hotels, restaurants, transportation options, and community resources.
Qualifications
Education:
High School Diploma or equivalent.
Experience:
Minimum of one to two years in a customer service or call center environment; experience in hospital or physician answering service preferred.
Skills
Excellent oral communication and interpersonal skills.
Ability to operate the phone system, computer, and other related business equipment.
Must maintain confidentiality of patient, employee or financial records.
Proficiency in Microsoft Office products (Word, Excel, PowerPoint) preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Fri., Sat., Sun., 7am - 3pm
Job Category:
Clerical
Requisition Number:
GUEST006721
Posted:
April 27, 2026
Employment Type:
Part-Time
Work Location:
Hospital WR, 1900 23rd Street, Cuyahoga Falls, OH 44223, USA
Overview
The Guest Relations Operator is a key point of contact for patients, families, visitors, and staff by providing exceptional telephone support, accurate call routing, and timely activation of hospital communication protocols. In addition to core operator duties, this role enhances the overall guest experience by offering helpful information and resources regarding hospital wayfinding, local hotels, restaurants, transportation options, and community resources.
Qualifications
Education:
High School Diploma or equivalent.
Experience:
Minimum of one to two years in a customer service or call center environment; experience in hospital or physician answering service preferred.
Skills
Excellent oral communication and interpersonal skills.
Ability to operate the phone system, computer, and other related business equipment.
Must maintain confidentiality of patient, employee or financial records.
Proficiency in Microsoft Office products (Word, Excel, PowerPoint) preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr