Guest Services Operator, M - Th, 11pm - 7am
Western Reserve, Cuyahoga Falls, OH, United States
Guest Services Operator, M - Th, 11pm - 7am
Job Category: Clerical Requisition Number: GUEST006718
Posted: April 27, 2026
Full-Time
On-site
Hospital WR 1900 23rd Street Cuyahoga Falls, OH 44223, USA
Job Details
Description
The Guest Relations Operator is a key point of contact for patients, families, visitors, and staff by providing exceptional telephone support, accurate call routing, and timely activation of hospital communication protocols. In addition to core operator duties, this role enhances the overall guest experience by offering helpful information and resources regarding hospital wayfinding, local hotels, restaurants, transportation options, and community resources.
Education and Training
High School Diploma or equivalent.
Experience
Minimum of one to two years experience in a customer service or call center environment; experience in hospital or physician answering service preferred.
Other Skills, Competencies and Qualifications
Excellent oral communication and interpersonal skills. Ability to operate the phone system, computer, and other related business equipment. Must maintain confidentiality of patient, employee or financial records. Proficiency in Microsoft Office products (Word, Excel, PowerPoint) preferred.
Qualifications
Education
Required
HS Diploma or Equivalent or better.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Clerical Requisition Number: GUEST006718
Posted: April 27, 2026
Full-Time
On-site
Hospital WR 1900 23rd Street Cuyahoga Falls, OH 44223, USA
Job Details
Description
The Guest Relations Operator is a key point of contact for patients, families, visitors, and staff by providing exceptional telephone support, accurate call routing, and timely activation of hospital communication protocols. In addition to core operator duties, this role enhances the overall guest experience by offering helpful information and resources regarding hospital wayfinding, local hotels, restaurants, transportation options, and community resources.
Education and Training
High School Diploma or equivalent.
Experience
Minimum of one to two years experience in a customer service or call center environment; experience in hospital or physician answering service preferred.
Other Skills, Competencies and Qualifications
Excellent oral communication and interpersonal skills. Ability to operate the phone system, computer, and other related business equipment. Must maintain confidentiality of patient, employee or financial records. Proficiency in Microsoft Office products (Word, Excel, PowerPoint) preferred.
Qualifications
Education
Required
HS Diploma or Equivalent or better.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.