Technology Services Help Desk Technician
Regions Financial Corporation, Hoover, AL, United States
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
At Regions, the Technology Services Help Desk Technician applies understanding and knowledge of information systems products and services to assist internal users.
Primary Responsibilities
Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
Answers incoming calls, chats and emails and inputs information into ticket tracking software
Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
Escalates more complex problems to senior techs or other support teams
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Technical training and prior experience in computer troubleshooting and problem resolution
Preferences
Relevant college course work and certifications
Remote computer support experience
Skills and Competencies
Ability to multi-task
Ability to work under limited supervision
Basic understanding of telecommunications, network and desktop functions
Excellent verbal and written communication skills
Good organizational skills
Intermediate analytical skills
Provides timely problem resolution
Proficient in current Windows operating system and web browsers
Strong customer service background
Relevant certifications are preferred (e.g., CompTIA Security+ / Sec+).
Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.
This position is intended to be onsite, now or in the near future . Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The location available for this role is
Birmingham, AL.
Compensation Details
Job Range Target:
Minimum:
$46,750.00 USD
50th Percentile:
$57,270.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Location:
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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At Regions, the Technology Services Help Desk Technician applies understanding and knowledge of information systems products and services to assist internal users.
Primary Responsibilities
Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
Answers incoming calls, chats and emails and inputs information into ticket tracking software
Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
Escalates more complex problems to senior techs or other support teams
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Technical training and prior experience in computer troubleshooting and problem resolution
Preferences
Relevant college course work and certifications
Remote computer support experience
Skills and Competencies
Ability to multi-task
Ability to work under limited supervision
Basic understanding of telecommunications, network and desktop functions
Excellent verbal and written communication skills
Good organizational skills
Intermediate analytical skills
Provides timely problem resolution
Proficient in current Windows operating system and web browsers
Strong customer service background
Relevant certifications are preferred (e.g., CompTIA Security+ / Sec+).
Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.
This position is intended to be onsite, now or in the near future . Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The location available for this role is
Birmingham, AL.
Compensation Details
Job Range Target:
Minimum:
$46,750.00 USD
50th Percentile:
$57,270.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Location:
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
#J-18808-Ljbffr