HYBRID Customer Service Representative
Acbcoop, Tempe, AZ, United States
Customer Service Representative Job Posting
Position Summary
Join our dynamic team where customer experience is at the heart of everything we do. As a Customer Service Representative, you will play a key role in delivering exceptional service to our clients and customers through phone and email communication. You'll also be responsible for reviewing and processing claims, ensuring accuracy and compliance with client program requirements and company policies.
What You'll Do
Deliver outstanding customer service by responding to client inquiries with accuracy, efficiency, and professionalism
Research and resolve customer issues to ensure a positive client experience
Review and audit advertising and incentive claims for accuracy and compliance
Handle 25-50 customer service phone calls per day while maintaining high standards
Identify opportunities to improve processes, efficiency, and overall customer service delivery
What We're Looking For
High School Diploma or equivalent
Basic PC proficiency, including Microsoft Office (Outlook, Word, Excel)
At least 1 year of customer service work experience preferred
Previous experience in customer service or a clerical/production environment is a plus
Strong organizational skills with the ability to manage multiple priorities
Excellent time management and attention to detail
Why Join Us?
Hybrid Work Schedule (Combination of In-Office and Remote Work)
Contribute to a team that values quality, collaboration, and continuous improvement
Opportunity to grow within a trusted leader in channel marketing
Medical, dental, vision, 401K, pet insurance, legal and identity theft monitoring benefits available
#J-18808-Ljbffr
Position Summary
Join our dynamic team where customer experience is at the heart of everything we do. As a Customer Service Representative, you will play a key role in delivering exceptional service to our clients and customers through phone and email communication. You'll also be responsible for reviewing and processing claims, ensuring accuracy and compliance with client program requirements and company policies.
What You'll Do
Deliver outstanding customer service by responding to client inquiries with accuracy, efficiency, and professionalism
Research and resolve customer issues to ensure a positive client experience
Review and audit advertising and incentive claims for accuracy and compliance
Handle 25-50 customer service phone calls per day while maintaining high standards
Identify opportunities to improve processes, efficiency, and overall customer service delivery
What We're Looking For
High School Diploma or equivalent
Basic PC proficiency, including Microsoft Office (Outlook, Word, Excel)
At least 1 year of customer service work experience preferred
Previous experience in customer service or a clerical/production environment is a plus
Strong organizational skills with the ability to manage multiple priorities
Excellent time management and attention to detail
Why Join Us?
Hybrid Work Schedule (Combination of In-Office and Remote Work)
Contribute to a team that values quality, collaboration, and continuous improvement
Opportunity to grow within a trusted leader in channel marketing
Medical, dental, vision, 401K, pet insurance, legal and identity theft monitoring benefits available
#J-18808-Ljbffr